Krydos

Added. Since it looks like you're using Cloudflare make sure you create an A record with the value 65.19.141.67 and an AAAA record with the value 2001:470:1:1ee::2009

Since it's been a few days with no response I took a look at this account. The database irajkaufman_dev is a PostgreSQL database not a MariaDB one, but there are two users that have been created. I can't grant remote access without knowing which user you want to have remote access.

Your VPS33 has been wiped and the Ubuntu 22 OS has been reinstalled. Let us know if you need help with anything else.

Added.

The new subdomains have been set up.

Your main domain has been changed and your subdomain has been created. Wolstech will create the Lily account for you when he sees this.

The link isn't working because they are only good for 7 days so that link would have expired back in January. Your full backup was available to download from 2021-07-14 until 2023-02-03 when we freed up the space for active accounts. We assumed 1 year and 7 months was plenty of time for everyone who was interested in keeping their files to download their backup. I have sent you a new invite which is good for the next 7 days. Let us know if you need any help with anything else.

Your invite to transfer was sent to you on 2022-10-04, and you could have transferred anytime between then and 2023-02-18. Since you never used your invite we assumed you were no longer interested in having an account at HelioHost and we freed up the space for active users. Your full backup of your account was available for download from 2021-07-14 until 2023-02-03 so hopefully you downloaded what you needed from there. I have sent you an invite to create a new account. Once your account is recreated you can restore any backup that you may have, and get your site back online. Let us know if you need any help with anything.

First of all, sorry for the delay on this email. Google flagged your email as spam for some reason so I have to check the spam folder from time to time to see if anything is in there, and it can take a few days sometimes to get the real emails out of there. The reason why you're seeing that error is because your SSL certificate covers garystong.net but not www.garystong.net. If something like this happens again in the future you can fix it yourself by going to Login > Continue to Plesk > Websites & Domains > garystong.net > SSL/TLS Certificates > Reissue I went ahead and did this for you, and the certificate should auto-renew itself every 60 days from here on out. Now you can test both https://garystong.net/ and https://www.garystong.net/ and they should both show a lock in the URL bar without any potential security risk errors. Let us know if you need help with anything else or if you have any questions.

First of all, sorry for the delay on this email. Google flagged your email as spam for some reason so I have to check the spam folder from time to time to see if anything is in there, and it can take a few days sometimes to get the real emails out of there. The domain tehnokraat.tk has been added to your account. In order to host the domain with us the next step is one of the following two options: 1) Use our nameservers by setting your NS records on Freenom's website to ns1.heliohost.org and ns2.heliohost.org 2) Use any external DNS provider, Cloudflare is a popular free option, and create an A record with the value 65.19.141.67 and an AAAA record with the value 2001:470:1:1ee::2009 Let us know if you have any questions or need any further assistance.

Alright, your VPS41 has been rebuilt with CentOS 8 and you should be able to login to SSH on port 22 with the username and password you chose. Let us know if you need help with anything else.

I see the hashed password in the system. We'll get the new CentOS 8 VPS built as soon as possible. I'll reply to this email when it's done.

Sounds good. In order to securely choose your username and password for your new CentOS 8 VPS please go to https://heliohost.org/password/ and submit the credentials you want to use to log in. Once you've submitted the username and password please reply to this email to let us know the username so we can get the password assigned correctly.

The subdomain has been added.

The chkdsk result says that there is no damage to the C drive. It doesn't look like the MBR can be rebuilt though. Do you need a backup of anything? If so list the directories that need to be backed up. If you already have your backups then let us know and we can reinstall Windows Server 2022 for you.

This VPS upgrade and discussion was continued at Closing this topic to keep the escalated section tidy.

It's been a week with no reply so I'm going to assume that you got Django running on the new domain, and close this topic to keep the escalated section tidy. If you need further assistance or have any questions feel free to start a new thread.

According to translate.google.com you said Good morning, could you please help me by providing the status of the vps41 instance since it has been disconnected from me for 13 days ansible inventory and prometheus only has 2 ports open no longer do they work If this isn't an accurate translation could you please provide your own translation to English as none of us speak that language. I took a look at VPS41 and it looks like the MBR and boot partition got corrupted somehow, and Window Server won't boot. I'm running a chkdsk right now, but it looks like your files might be intact. The chkdsk process will take a couple hours, and then I'll let you know what the results were. Do you have backups of all of your files already? It might be the best idea to just wipe this VPS and rebuild it from scratch and then you can reinstall your software and restore your backups.

Ok, I have removed hfmello.com, changed your main domain to hfmello.helioho.st, and changed mateus.hfmello.com from a subdomain to a regular domain so it won't get disabled anymore. If you decide to host hfmello.com with us some day in the future just let us know and it can be re-added to your account.

/usr/bin/python3.10 -m spacy download de_core_news_sm If you use "python" without a version or path you'll probably end up with Python 2.7.

All the extra domains have been deleted, and the two new domains have been added. Thanks for cleaning up your account.

You had a directory named cpanel_raw_logs that was taking up 120 MB. You probably don't need that so I deleted it to get you under the 1000 MB limit, and reactivated your account. Are you able to log in now? Something else you might not be aware of is you can purchase additional storage space for $5 per 1000 MB up to a maximum of 5000 MB. It's just a one-time donation and it's good for the life of the account.

The domain has been added to your account and it should start working in about 58 minutes.

You already have 32 domains on your account. The uptime of Tommy is being dragged down by so many people having so many useless domains to the point where we're considering enforcing a limit to the number of domains you can have. Before we add any others can we delete any of these? It looks like half of them aren't even hosted by us or are expired Freenom domains. One thing to keep in mind is cPanel created useless subdomains that aren't needed on Plesk. So for instance, if your main domain is moneybroz.heliohost.us and you wanted to create the addon domain mbrz.ml you had to have the pointless subdomain mbrz-ml.moneybroz.heliohost.us. That isn't needed on Plesk, and the more domains the server has the lower the uptime becomes so please make a list of all the domains I can delete off your account.

I did some testing and it looks like it's Plesk being overzealous. My script correctly recognizes that mateus.hfmello.com is hosted by us, and leaves it active, but when it gets to hfmello.com it detects that it's not hosted by us and disables it. But, apparently if you disable a domain Plesk automatically disables all subdomains too. I didn't realize that until I tested it with these particular domains. We let everyone know that we were disabling unused domains back on 2023-01-01 in this news post, and encouraged users to volunteer which domains they didn't need so we could delete them and improve the uptime.