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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. When you donate to get an account the invite is sent to the email address that PayPal has on file, and then the account is created with that same PayPal email address. When the account is created it is set up with a default Let's Encrypt SSL certificate using that same PayPal email address, which is what you're seeing in the top right corner of the SSL/TLS page. The way you can change that value yourself is by clicking the unassign button to remove the existing SSL certificate, and then click install to set up a new SSL certificate using the current email address that Plesk has on file. I went ahead and did this for you to save you some time so when you go to the SSL/TLS page you should see the new email address in the top right corner. Please be aware that since the old SSL certificate was removed and won't be renewed you will probably receive a warning email to your PayPal address from Let's Encrypt in a couple months letting you know that the old certificate is about to expire. You can just ignore those emails and Let's Encrypt will leave you alone after that. Thanks for the donation by the way. Let us know if you have any other issues or have any questions.
  2. SPF, DKIM, and DMARC have been set up for the domain thebigdickcock19.helioho.st. We recommend sending a test email to https://www.mail-tester.com/ to make sure everything is set up correctly. If the score is anything less than 10/10 you can link the report to us and we can help you fix any issues. I would also like to mention that based on your domain name, in case you didn't read our terms of service closely enough, we don't allow porn sites to be hosted on our servers. If you would like to review the terms of service again they can be found at https://wiki.helionet.org/hosting/terms
  3. It looks like you made your last 6 month payment on October 5th so 6 months from that date is April 5th. However, looking at the payment before that it looks like you made your October payment early. Our system doesn't account for a previous balance so when it sees a payment it just moves the expiration date forward 6 months from the payment date. This works fine for automatic subscriptions which 99% of our users have, but doesn't work as well for people like yourself who make non-recurring payments, and don't check their email often enough to see the warning to get it figured out prior to the VPS being powered off. Of the 500 or so VPS that we've sold over the years only you and one other person, also from India, have ever had a problem setting up a recurring subscription, but we do plan to upgrade the payment system eventually so people can just make one-time payments when needed rather than relying on PayPal to bill you automatically as some people would probably prefer that. I'd like to point out that our VPS service is extremely stable, suitable for public facing websites, and we have 99.99% uptime with only maybe an hour or two of scheduled maintenance per year. This is actually the first time anyone has claimed that our VPS are unstable. Are you referring to your VPS being powered off for lack of payment, or were you having some other issues prior to this? Anyways, your VPS has been powered back on, and your expiration date has been manually set to May 5th which is one year from the start of your first 6 month payment.
  4. Your Ricky account has been deleted and you can signup again using the same username and domain, or change to a new username or domain, at https://heliohost.org/signup/ Currently only Johnny is available for free signups, and Tommy is donor only starting at $1. Johnny free signups reset at midnight UTC. Let us know if you have any issues signing up again. Free signups are generally available for a few minutes up to a few hours depending on the day so if you miss the window one day you can just try again the next day.
  5. Your subscription has been canceled and you won't be charged again. Thank you for using our VPS service. If you don't mind providing some feedback, what were you expecting from a VPS? Perhaps we can explain it better on our website so this doesn't happen to anyone else?
  6. Remote access enabled.
  7. The extension pgcrypto has been created on the database landho_ratemyskipper_production.
  8. Remote access enabled.
  9. Your VPS is rebuilding. You'll get an email when it's done.
  10. Probably the easiest way is to run the command top occasionally and sort by memory usage. If you see some process using like 80%+ of your memory you found the problem.
  11. Remote access enabled.
  12. Added.
  13. You've got a memory leak Rebooted.
  14. Your VPS has been canceled and you won't be charged again. Thanks for using our VPS service.
  15. It only takes about 10 minutes of downtime to upgrade CPUs, and you don't have to set it up again. Your VPS is back online with 4 CPUs now. I have canceled and refunded the old subscription.
  16. Do you want to host apajak.fr with us, or only the subdomains?
  17. A password reset email has been sent to you.
  18. The domain has been added to your account. In order to host the domain with us you must now do 1 of the following 2 options: Use our nameservers by logging in to your registrar and setting your NS records to ns1.heliohost.org and ns2.heliohost.org Use any external DNS provider you want, Cloudflare is a popular free option, by creating an A record with the value 65.19.141.77 and an AAAA record with the value 2001:470:1:1ee::2002
  19. Here is the link to set up a new subscription for the upgraded VPS https://heliohost.org/vps/pay/?code=IZAKhClE4CzSI9YG Once that's set up let us know and we'll cancel the old subscription and increase the memory for you.
  20. Krydos

    Half Way to Morty!

    Thanks!
  21. It just matches it up based on email address, and since you have 2 VPS using the same email address it just picks one. You can use this link to set up the upgraded subscription https://heliohost.org/vps/pay/?code=FrLsNm6aXSY9p153 Once the new subscription is set up let us know and we'll cancel the old one and refund you.
  22. Krydos

    Half Way to Morty!

    https://www.gofundme.com/f/heliohosts-morty-server We're now over half way to our goal of $2023 to buy the new server. A big thank you goes out to our 44 donors so far. If you haven't already taken a look at the thank you gifts we're offering now would be a good time. The best value is definitely the $30 donation level because you will get moved to Morty as soon as he's available plus you get $24 of credit deposited right back into your Morty account which, if your load is low enough, could keep your account active for up to two years with no inactivity suspensions or high load suspensions and no need to even log in if you don't want to. Based on a survey we did a few years people are really excited for the Morty server, and it might reach capacity before it even gets released publicly. Now is your chance to secure your place on our best server. Another thing to consider is 1000 MB can be kind of tight to fit a website into when logs and content starts to add up. For only $5 you can get a permanent 1000 MB upgrade to your account that is good for the life of the account. Every little bit helps us get closer to our goal of buying this new server. Our main focus is and always will be free hosting, but setting up a new server that is only for donors will allow us to have a lot more space for free users on Johnny and Tommy.
  23. Password reset email has been sent.
  24. Added. In order to host that domain with us you must do 1 of the following 2 options: Use our nameservers by settings your NS records on your registrar's website to ns1.heliohost.org and ns2.heliohost.org Use any external DNS provider you want, Cloudflare is a popular free option, by creating an A record with the value 65.19.141.77 and an AAAA record with the value 2001:470:1:1ee::2002
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