Krydos

Your subscription has been canceled. Thanks for using our VPS service.

A password reset link has been emailed to you.

The password was the one that the VPS was originally created with back in 2021 probably. To set a new password go to https://heliohost.org/password/ and submit your email address and the password you want to use. It is not an automatic process so once you submit the new password let me know and I can copy it over to the VPS. We like to use this password page now because the password will never be stored or emailed in plaintext format where someone can see it. As soon as you submit the new password it is stored securely in the system and no one, not even me, will ever see it in plaintext.

It must be something to do with your particular ssh shell. I tested that url as root on your VPS and I was able to ping, and curl worked as well so it's not a system wide issue or a network issue.

To remove the Plesk default page you need to go to home/baotran.art and delete the index.html file, and then upload your content there.

I'm pretty sure Gmail doesn't use that blacklist, but I've delisted Johnny anyways. Thanks for noticing it.

SPF, DKIM, and DMARC have been set up for you. I recommend sending a test email to https://www.mail-tester.com/ to make sure everything is set up correctly. If the score is anything less than 10/10 post the report so we can fix any other issues that you might have.

Added.

The domain has been added, but in order to actually host it with us you must do 1 of the following 2 options. Use our nameservers by logging in to your registrar and setting your NS records to ns1.heliohost.org and ns2.heliohost.org Use any external DNS that you want, Cloudflare is a popular free option, and create an A record with the value 65.19.141.77 and an AAAA record with the value 2001:470:1:1ee::2002

The domain has been added, but in order to actually host it with us you must do 1 of the following 2 options. Use our nameservers by logging in to your registrar and setting your NS records to ns1.heliohost.org and ns2.heliohost.org Use any external DNS that you want, Cloudflare is a popular free option, and create an A record with the value 65.19.141.67 and an AAAA record with the value 2001:470:1:1ee::2009

Remote access enabled. Sorry for the delay, but all ridiculous requests are assessed a 24 hour annoyance tax before they can be completed.

It's not really possible to uninstall control panels. I mean technically you can try but you'd spend days tracking down all the bits. When you install a control panel like Plesk or Webmin it has to be on a fresh OS without installing anything else first. Since you want to switch control panels anyways it's best to just rebuild it. You will receive an email when the rebuild is done. Please also note that you get 1 free rebuild per month so if you want to start over again you'll need to wait until May 15th for a free rebuild or pay $1 per rebuild before May 15th.

Google doesn't even follow RFCs and instead have their own email requirements that are non-standard and in some cases contradict the applicable RFC and internet practices entirely. They also don't publish their requirements so people just have to guess or contact a Google employee to try to figure them out.

Yeah, even transferred accounts are /home/domain/ rather than /home/username/ like on cPanel. None of us like it. I've been looking for a way to change it to back to /home/username/ but haven't found a way yet.

Closing due to inactivity.

It's been 9 days with no response so I'm going to free up the reserved memory, void the above upgrade payment link, and close this request as inactive to keep the escalated section tidy. If you would like to try upgrading your VPS again please make a new request with this link https://helionet.org/index/forum/45-customer-service/?do=add

Your domain has been changed back and it should start working in about 13 minutes.

There is nothing we can do to make Gmail accept our emails. Even getting a perfect 10/10 on the mail tester, and even contacting a Google employee they can't do anything about it either. The Gmail spam filter uses algorithms that aren't under direct control by Google employees, and it just does whatever it wants. If the email gets sent to the spam box you can ask your recipients to mark it "not spam" and Gmail will eventually learn that your domain is sending good emails that people actually want to read. Gmail doesn't have any whitelists or blacklists. It just has AI that decides what happens to the email.

You can't actually register username.heliohost.org domains anymore because we had issues with phishing accounts getting our main heliohost.org domain flagged by services that didn't realize that we allowed our users to create subdomains. So when you recreate your account you'll need to pick a temporary username.heliohost.us domain or a username.helioho.st domain. If you'd like your username.heliohost.org back any moderator or higher can change the domain for you. If you'd prefer the new .us or .st domain anyways you can definitely keep it though. Anyways, I have deleted your account and sent you an invite to recreate your account.

The domain has been added to your account.

No one has ever turned DKIM back off after I enabled it for them and set up the DNS so I wasn't aware that the key would change. Furthermore the first 39 characters and the last 7 characters didn't change so I would have had to compare them really closely to make sure all of the 216 characters were correct so it makes sense that it wasn't obvious. Anyways, third try will probably work.

This is so close to being correct too. VMware virtual network devices are never named eth0 though. Generally our VPS use the interface ens160, but I've also seen ens192 depending on the version of VMware that the server is running. The best way to be sure of the interface device is to run the command ip addr

You were so close! Your forgot to set up an IPv6 gateway. The IPv6 address was added correctly, but without the correct gateway it has no idea where to send or receive the data from. The gateway for your IPv6 is 2001:470:1:1ee::1. I finished setting up IPv6 for you, and tested it. One other thing I'd like to mention is it looks like you have SSH set up to only allow connections from certain IP ranges which is a pretty great improvement in the default security, but I added an additional rule to allow SSH connections from HelioHost in case you need support again in the future. We only connect to user's VPS if they ask us to, and there are only currently 2 VPS admins with the security clearance to access your VPS, Yashrs and myself, but we may train more admins in the future as we get more and more VPS to provide support for. You're welcome to remove the firewall rule if you want, and if you need support Yash and I can gain root access in a slower method that requires rebooting your VPS several times, but this firewall rule will save us quite a bit of time if you need help with something. We respect the privacy of our customers and only check things out if there is obvious reason to suspect that the user is violating our terms of service, the VPS has been hacked and the hacker is violating our terms of service, or if the customer requests help with something. Anyways, let us know if you need help with anything else.

Yeah, that's pretty much the conclusion we've arrived at. Accounts that were transferred from cPanel to Plesk are unable to use Options, but accounts that were created directly on Plesk are able to. It's extra perplexing because Options was allowed on cPanel so it's strange that it gets turned off somehow during the transfer. There are 8031 places in the Apache configuration files where the issue could be, and a similar number on Johnny so it makes it difficult to figure out where the issue is. Furthermore, each time the Apache configuration changes it takes 2 hours for the changes to appear to find out if it is fixed yet. Probably the best way to solve this is to try transferring an account to Morty where we can restart Apache every 5 seconds to test changes because there are no accounts on there yet rather than trying to figure it out on a live production server with thousands of accounts. It's definitely on my todo list. Anyways as far as ways to fix the issue immediately, probably the simplest way is for you to make a full backup, delete the broken account, and create a new account directly on Plesk so it doesn't have this issue anymore, and then restore your backup onto the new account. If this is something you'd like to do please let us know when you're done backing everything up and any moderator+ can delete your account for you and send an invite to recreate it.

Remote access enabled.