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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. Did you want to upgrade to the latest Ubuntu 22 or stick with Ubuntu 20 like you had before?
  2. You've been upgraded to 2 GB memory. Here is the link to set up a new subscription https://heliohost.org/vps/pay/?code=vA28cQiP7v3lUvp8 Once the new subscription is set up let me know so I can make sure the old subscription is canceled so you don't get charged twice.
  3. All of those modules are already installed on PHP 8.1. You can see the phpinfo at https://php81.krydos.heliohost.org/
  4. I took a look at the console and according to the error messages displayed I think I have the issue fixed now. The problem was a conflict between between the Linux kernel net drivers and the VMWare default vmx file settings. I have edited the vmx file according to VMWare's recommendations. Let us know if it happens again. Sorry for the inconvenience.
  5. Rebooted.
  6. I did some testing and it appears that some ways of changing your password change just your Plesk password but not your SFTP password. Try this Login > Continue to Plesk > Websites & Domains > greenvalleyrecording.heliohost.org > Web Hosting Access and change your password from that screen. That should change your SFTP password, but not your Plesk password. If you want to login on our website with the same password as SFTP you'll need to click your username gvr590 in the top right corner of Plesk and select edit profile. Then set the password on that page to the same one as you set on the Web Hosting Access page. Hope that gets everything straightened out for you.
  7. It looks like these files have the wrong permissions so sshd is refusing to start: I changed them to 600 permissions (read and write by root, but not accessible by anyone else) and sshd started right up without any further complaints. Let us know if you need help with anything else.
  8. Remote access enabled.
  9. Yeah, we had a wait of about a month for a while there. It looks like it took you about 4-5 days so we're catching up. Let us know if you need help with anything.
  10. The first thing to do is take a look at your logs. Go to Login > Continue to Plesk > Websites & Domains > [domain] > Logs It should have some helpful information in there. If you post some of the errors from the log we can probably help you more than guessing randomly. A random guess though is you might have some issue with your .htaccess files. You could try renaming them to something like .htaccess-old to see if the error goes away.
  11. The useless domains have been deleted and the two new domains have been added.
  12. Remote access enabled.
  13. Does your app support SFTP? If so use the following Protocol: SFTP Host: 65.19.141.77 Port: 1373 Logon type: Normal User: gvr590 Password: <same as you use to login to Plesk> The other thing you can try is changing your password. Like Kairion already mentioned it might be possible that your FTP password and your Plesk password got out of sync, so changing the password to something else should sync them up again.
  14. I moved the domains over. Are you alright continuing with yoefie.helioho.st or would you like to switch back to yoe06.heliohost.us?
  15. Has your FTP app worked since you were moved to Plesk?
  16. Before we add any more domains, are there any of these 21 domains that you don't use? Part of the reason Tommy is so full and the uptime isn't better is because there are way too many domains on the server. One thing we can do for you is delete any unused subdomains. On cPanel if you created an addon domain it would make a useless subdomain like addon.maindomain.com. Plesk doesn't need these extra subdomains so if you're not using them we can clean them up and make the server run faster. I see 10 such subdomains on your account. Can I delete them all? After we clean this up a bit I'll add your two new domains.
  17. VPS85 is rebuilding right now and you'll receive an email when it's done.
  18. No problem. We'll let you know if we notice any other issues.
  19. SPF, DKIM, and DMARC have been set up on your niraj-stha.com.np domain. I recommend sending a test email to https://www.mail-tester.com/ to make sure everything is set up correctly now. If the score is less than 10/10 link the report so we can fix any other issues that there may be.
  20. A password reset link has been emailed to you.
  21. SPF, DKIM, and DMARC have been set up for you. I recommend sending a test email to https://www.mail-tester.com/ to make sure everything is set up correctly. If your score isn't 10/10 link the report so we can help you further.
  22. Based on topics like this one https://stackoverflow.com/questions/60151640/kdevtmpfsi-using-the-entire-cpu it sounds like you forgot to set a password for your PostgreSQL Docker. Your VPS will be rebuilt shortly and you'll receive an email when it's done.
  23. Canceled. Thanks for using our VPS service.
  24. The domain has been added, but like Kairion already said it won't work until you fix your DNS.
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