wolstech

Just help out where you can (customer service and questions are the best places to start). The people we promote are the people we see helping out on the forums. There's 2 ranks above yours that people can get promoted to, Moderator and Support Admin. There's also Root Admin above the Support Admin, but I don't know if someone can get promoted into that since until 3 weeks ago it was reserved for the founder... As for Java Requests...I can't even do those. The 2 root admins are the only ones that can.

It'll likely work. That error means your nameservers are not ours. You can't add domains if their nameservers are not set to ours.

You can't. Don't worry about it, we'll delete it when we see it.

Second time for malware. Escalating so the files can be removed.

49 hours for delivery, ouch. I'm not sure what else it could be beyond Johnny just being too busy to accept it. I'm assuming this happens regardless of what email service the sender used to send the email to you... I'll escalate it. Krydos might be able to figure out if its on our end.

Can you fix that formatting? The board seems to have mangled it.

Watermarks are about as good as you'll get. Even if you can't stop copying, you can at least get some credit where due. Hotlink protection is only useful for the lazy and for cases where hosts have bandwidth restrictions (which we don't have). Nothing stopping someone from downloading and sticking it on imgur there.

Nope. Sniffing traffic for usernames and passwords is impractical as the effort needed to spy on a specific network or user to sniff the traffic needed to log into a user's account would exceed the effort needed to just gain access by hacking the user's website. Hacked accounts here at Heliohost are usually a result of a user not installing updates or the user unknowingly installing malware on their account, hidden in extensions and themes for various CMSes... Another major reason for our decision is because AdSense pays significantly less on secure sites. The ads on our website, forum, and cPanel are our only source of revenue. Also, if you're not aware, Stevie and Johnny actually do support HTTPS for cPanel (try https://stevie.heliohost.org:2083, warning is because it's self-signed) for those who are concerned, however your logon won't be counted for inactivity because browsers block insecure elements from loading on secured pages.

I'm assuming the content is something like pictures posted on a public website. Visiting a site would make a visitor's browser download it to show it. At that point, they could just save the content file, so nothing you do on the server will matter. If you don't care about the general public not being able to view it, put the content behind a password wall or something so they can't access it without approval. The best advice though: If you don't want it copied, don't publicly post it on the internet.

Are you on Johnny? If so, they won't deliver when the server is down (which is a lot on Johnny), and it's on the sending person's mail service to try again (often it's 12 hours between attempts, and after 3 to 7 days returns it to the sender as undeliverable, so with a ~50% chance of Johnny being up, it could easily take a day or more if there's 2 or more failures before succeeding). Also, are the people sending mail to you using hotmail, GMX, or comcast? They have known issues with our service, though usually the issue with them is people not receiving your email, not the other way around.

Your account was suspended for running too many cron jobs. To help keep load low, we limit accounts to two (2) cron executions in a 24 hour period. This means that, if you only have a single job, it can run no more frequently than once every 12 hours, with two jobs, they can each only run once a day, and so on. Your account has been unsuspended.

The expired certificate was for testing purposes only. Heliohost.org and Helionet.org do not support SSL connections. Please connect using regular HTTP. Please clear your cache if it tries to redirect to a secure connection. We've made the decision to not support HTTPS on our website and forum for the time being.

He oddly asked to keep the other one in a second topic since it had his domain. The account arzip11 was unsuspended and arzip1 has been kept suspended. www.helionet.org/index/topic/23249-suspended-hh-arzip1/page__pid__114651#entry114651

The account arzip11 with the domain easy-car-finder.com has been unsuspended. You cannot have 2 accounts, so I've left the other (arzip1) account suspended. If you need to get your data from arzip1, let me know and a backup will be sent to the email address on file.

Very often, these suspensions happen when someone hacks an insecure site and sets up things like malware command/control servers, illegal porn (e.g. of minors), sites for storage/distribution of stolen data, terrorism funding sites, etc. Unfortunately, because of the nature of the content, we can't unsuspend it because it's both illegal (at least in the United States, where we're based) and potentially evidence if law enforcement were to ask us for it. You're welcome to create a new account and restore any backup you may have, however you will need to use a new domain and username.

You can and it works fine. If it keeps redirecting to the HTTPS version, clear your cache.

Escalating so it can be unblocked.

You were suspended for having 2 accounts. You're only allowed one. Do you want to keep arzip1 or arzip11?

Usually that means illegal activity of some form, but there are a few other reasons that can cause that reason to be given. Krydos will know for sure. Escalating.

This support request is being escalated to our root admin.

Try using cPanel now. It's fixed. If your password doesn't work there, I can email you a new one.

You need to Delete your account, then sign up again when Stevie registrations are open.

This support request is being escalated to our root admin.

Johnny cpanel is down. It's not your account.

Your account was suspended for the following reason: Malware. 1 file(s). PHP.Shell-38 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.