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Everything posted by wolstech
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We recommend changing the game servers port to one that's already open. Is there a reason you cannot do this?
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[Solved] Unable To Delete Account In Order To Move
wolstech replied to rsmartapps's topic in Escalated Requests
I'll escalate this to have your domain removed. Once that happens, just sign up on Stevie. -
Did you turn remote MySQL access on in cpanel?
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[Solved] Email Smtp Sending Limit Per Hour?
wolstech replied to mjwu1008's topic in Escalated Requests
I believe the system automatically sets this limit when an account sends too many emails. Our normal limit is 50 per day (regardless of origin or destination, so for instance sending to a large mailing list through our service could easily wipe out your quota for the day). Krydos can explain more and restore the normal limit for you. Escalating. -
Please clear your cache.
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[Inactive] Mysql : Federated Engine Disabled
wolstech replied to philip888's topic in Escalated Requests
I've been wondering why this wasn't supported as well, just never asked since it wasn't vital for me (though it'd make my code a lot simpler!). With federated, as far as a program is concerned, your program connects to it's normal database and uses it normally, oblivious to the fact that the data isn't actually on the server the program is connected to. The database server handles opening/closing connections to remote DBs and presents the remote tables with the federated engine as if they were local, accessing the remote servers as needed to fulfill queries. Remote MySQL just lets you use the mysql server from a remote IP. For this, you need to write code that manages those connections as opposed to letting MySQL do the job for you. It also means running more queries and doing required processing/filtering in your program in some scenarios (e.g. you cannot do things like a cross-server join without federated). TL;DR: It's not required, but Federated makes the job a lot easier and allows for things like cross-server joins, especially when there's more than one remote server involved. I'd like to see it supported too. -
You can delete it here: www.heliohost.org/home/support/scripts/delete Also, if you're deleting it just because you want to change the domain, you can change it without deleting: www.heliohost.org/home/support/scripts/domain
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Thank you for taking care of this. Please let us know if you run into any issues with building your new site
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Johnny recently suffered from file system damage that is beyond repair. You need to back up your data via FTP and move to Stevie. Any MySQL databases that were recoverable have been backed up and saved to your home directory as .sql files for you. Please note that InnoDB databases are currently unrecoverable. See http://www.helionet.org/index/topic/25786-johnny-backups/ for more information.
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This support request is being escalated to our root admin.
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What domains do you need removed? Just phantomtest.heliohost.org?
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Here you go: http://stevie.heliohost.org:2082/frontend/x3/passwd/index.html Select the "Synchronize MySQL Password" checkbox, then change your password.
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You need to move to Stevie. Johnny has suffered severe file system damaged that is beyond repair. Your databases (assuming they were MyISAM), have been backed up to your home directory. These backups and all of your files can be retrieved via FTP. Innodb databases are currently unrecoverable. Please see http://www.helionet.org/index/topic/25786-johnny-backups/
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Your account will delete itself in time.
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Months would be a good bet. We have to rebuild the whole thing once everyone gets their data off of him. For now, everyone should download their data via FTP then sign up on Stevie.
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4 cron jobs, so your job was set wrong. For testing, the easiest way to test is to not use a cron at all. Put the script somewhere in public_html, and access it in your browser to run it (and as a bonus, you can see the output too!) Unsuspended again.
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I don't recognize that software. It's something you installed, so you would need to check the normal things that cause DB errors. Try recreating the user for your database. Verify that the data is still in the database (we lost a bunch of InnoDB data recently), and verify the programs configuration is correct.
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Unable To Move Account From Johnny To Stevie
wolstech replied to eteina2's topic in Customer Service
Please post it in the topic. I have to escalate this to root admin, and they can't see private messages. -
[Inactive] Mysql : Federated Engine Disabled
wolstech replied to philip888's topic in Escalated Requests
I think someone else also asked about it a while back... I don't know what the response was, so I'll escalate this for you. I wouldn't be surprised if it is intentionally turned off though. -
If it expired, you should be able to go to a registrar and register for it. Do note that most times there's a grace period for the original owner to get it back if they forgot to renew it, before it goes up for sale to the general public. The biggest issue would be if the domain was used for abuse by its prior owner (e.g. If it was a spam source or a phishing site), in which case the domain might be blacklisted by security services.
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Unable To Move Account From Johnny To Stevie
wolstech replied to eteina2's topic in Customer Service
Just sign up on Stevie. If you need your domain removed from Johnny, please post the domains that need to be removed. -
Tommy is functionally the same as Johnny but with Stevie's limited signups and load restrictions, and much newer software. Tommy isn't available yet though (not fully tested, and Java is broken), so you have to use Stevie for now.
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We've already had one MyISAM database that failed to backup due to a single crashed table that was repairable, so it's possible it's still there... Escalating so Krydos can take a second look.
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These may or may not still exist. Tables using InnoDB are likely to be damaged or gone as a result of a recent crash, though the database itself seems kind of odd. Escalating.
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Unsuspended. Please remove the contents of your public_html folder quickly.
