wolstech

If you donated, post the transaction ID and I can put you on tommy instead of Johnny...

Your domain is now working. Please clear your cache if you still see a queued page.

Every site on the server actually uses the same IP address. It's the domain's association with your account that determines the content shown. I assigned that domain to your account as part of the fix, which is why the server knows what content to serve. Normally you would do this part yourself by adding the domain as an Alias or an addon domain.

All of the archived accounts should have survived the crash since they're just a single file that can be easily backed up. Yours did. The account has been restored. You should be able to log in now and the domains should work within 2 hours. If you cannot log in, try resetting your password here: https://johnny.heliohost.org:2083/resetpass?start=1

It's because the domain was still resolving to the old Johnny IP we don't use anymore. I removed the stale DNS entries and re-parked it to your new account for you. Give it a few minutes and it should become queued, and it should start working completely within 2 hours.

You don't need to delete the old one since it doesn't exist anymore. It got deleted when the server got rebuilt.

You were suspended for inactivity. Be sure to log in using either https://tommy.heliohost.org:2083/ (be sure there's nothing after the / ), or https://heliohost.org/login/ once every 30 days. Unsuspended.

What server are you on?

The domain change tool has a tendency to do this on Tommy accounts. It just fails for some reason. You're definitely not the first to have this happen. The domain for cwfloyd has been updated.

I'd be willing to try supporting this on our Windows server down the road when/if we decide to launch it, but someone would need to be willing to donate a FileMaker Server license as well as several User Connection licenses for the software for us to do anything beyond prove it works (they have a trial version). That software is not cheap.

I'd bet it has to do with the cert nearing expiration, especially if it just recently started. I know AutoSSL certs are usually renewed/replaced once they're <14 days from expiration... Try renewing your certificate and see if a fresh one still does it.

It isn't for most of us. When I started here, I had to create my account at 3AM (US Eastern, at the time signups were midnight Pacific vs. UTC). Considering the circumstances, please check the email address associated with your forum account.

That account no longer exists due to the recent Johnny crash. You will need to obtain your account's content from https://heliohost.org/backup/, then sign up again and restore your site using the backup files.

Do you still need assistance with this issue?

See https://www.helionet.org/index/topic/33166-hh410028-servidor/

This issue was related to your old broken Johnny account not having been flushed out. You should be able to sign up again now that the server is fixed and it will work correctly.

It sounds like your issue was being unable to log into your account after signing up. The domain you mention does not belong to any account, so if you did sign up using that domain, it failed and you need to sign up again. Also, please note that are based in the USA and only provide support in English. If we did not correctly understand your problem, please let us know, as we had to use Google Translate to attempt to understand you.

That account cannot be unarchived because the archive was not found. Please sign up again. (We apologize for the delay in responding, our email system was unknowingly not delivering the tickets for the past few weeks...)

We offer free Tommy accounts every day at midnight UTC. They're first come first served, but it is possible to get one for free. Also, Ricky accounts are relatively reliable too, and we give away quite a few of those (more than Tommy) every night.

We can just move the site. I'll take care of this when I get to a PC later this morning.

Does the script file have permissions of 644? If you used SFTP to upload, you need to change the permissions before the script will work.

cPanel cannot use a forum account to login. It also cannot use an email address for a username (our website's login page does allow the email address as a username, but that's a custom extension we built, cPanel's official login system does not support email login). Please sign up again. There isn't anything else that will fix this. You cannot sign into an account that does not exist.

No account exists with that email address. You need to sign up again. Also, note that even if the account did exist, you'd need to use its username to sign in, not your email address.

This account failed to unarchive. Lets have Krydos take a closer look. /usr/local/cpanel/bin/view_transfer rickyheliohostresto20180605205415AkZ ---------------------------------------------------------------------- The transfer with the session id, “rickyheliohostresto20180605205415AkZ” is running with PID “101524”. [101524][MASTER ]: Start Session [101524][MASTER ]: Version: 2.3 [101524][MASTER ]: Queue “RESTORE” items: 1 [101524][MASTER ]: Remote Host: [101583][RESTORE:1 ]: Starting “Account”: cmcg [101583][RESTORE:1 ][A:cmcg ]: Progress: 0% [101583][RESTORE:1 ][A:cmcg ]: Starting “RESTORE” for “Account” “cmcg”. [101583][RESTORE:1 ][A:cmcg ]: Progress: 10% [101583][RESTORE:1 ][A:cmcg ]: Restore File: /home/cpmove-cmcg.tar.gz [101583][RESTORE:1 ][A:cmcg ]: Restore Reseller Privs: no [101583][RESTORE:1 ][A:cmcg ]: Restricted mode: no [101583][RESTORE:1 ][A:cmcg ]: Express mode: no [101583][RESTORE:1 ][A:cmcg ]: Target “/home” on host “ricky.heliohost.org” has 176.82 GB free and requires at least 140.82 MB free, which includes space for temporary files. [101583][RESTORE:1 ][A:cmcg ]: The “Reseller” restore module has the following areas disabled by request: “all” [101583][RESTORE:1 ][A:cmcg ]: ArchiveManager [101583][RESTORE:1 ][A:cmcg ]: Preparing archive for restoration … [101583][RESTORE:1 ][A:cmcg ]: Calculating disk space needed … [101583][RESTORE:1 ][A:cmcg ]: Done. [101583][RESTORE:1 ][A:cmcg ]: Target “/home/cpanelpkgrestore.TMP.work.rS6RYwwL/unsafe_to_read_archive” on host “ricky.heliohost.org” has 176.82 GB free and requires at least 140.82 MB free, which includes space for temporary files. [101583][RESTORE:1 ][A:cmcg ]: This archive’s payload appears to be in the archive’s “cpmove-cmcg” directory. [101583][RESTORE:1 ][A:cmcg ]: ArchiveManager [101583][RESTORE:1 ][A:cmcg ]: The system successfully prepared the archive for restoration. [101583][RESTORE:1 ][A:cmcg ]: PreRestoreActions [101583][RESTORE:1 ][A:cmcg ]: PreRestoreActions [101583][RESTORE:1 ][A:cmcg ]: [101583][RESTORE:1 ][A:cmcg ]: Progress: 15% [101583][RESTORE:1 ][A:cmcg ]: Account [101583][RESTORE:1 ][A:cmcg ]: Force Mode: no [101583][RESTORE:1 ][A:cmcg ]: Dedicated IP Address: no [101583][RESTORE:1 ][A:cmcg ]: Account [101583][RESTORE:1 ][A:cmcg ]: Failed to create the account: A database owner with the name “cmcg” already exists. [101583][RESTORE:1 ][A:cmcg ]: Progress: 21% [101583][RESTORE:1 ][A:cmcg ]: Progress: 100% [101583][RESTORE:1 ][A:cmcg ]: Failed: Account Restore Failed: “Account failure: Failed to create the account: A database owner with the name “cmcg” already exists.” [101583][RESTORE:1 ]: Account “cmcg”: Account Restore Failed: “Account failure: Failed to create the account: A database owner with the name “cmcg” already exists.” [101583][RESTORE:1 ]: Progress: 100% [101583][RESTORE:1 ]: Child Complete [101524][MASTER ]: Session Complete

Are most/all of the hits for user predents or is that just a small portion of the list? Asking because that particular user still hosts here...he recreated his account a while back and changed the username though.