wolstech

I've never heard of that client, and seeing nobody else is reporting this issue, I suspect the client is broken, not the server. Can you try a different client on your Android, or (preferably) a PC with a common client like FileZilla when you get a chance?

That sounds like a firewall issue or something. My client (Filezilla 3.22) works fine in passive mode (or at least it claims to be in passive mode, I don't see a PASV command being sent though). Does active mode work for you?

Googling suggests the fact it allowed this may actually have been a bug in an old version of cPanel. As Krydos said, the behavior you're seeing is by design. The subdomain is required. My account on Stevie had a bunch of subdomains exactly because of this. If you're really worried about people using the subdomain to access the content, you can always write scripts to detect it and redirect them to the proper domain...

Maybe Krydos has some ideas on why FTPS acts up for you (bad FTP client maybe?). As far as I'm aware we haven't had other reports of it malfunctioning on Tommy though. Escalating.

Added.

What server are you on, and what is your username?

I've personally never noticed an issue in tommy. Johnny though...I have to use sftp or plain FTP to even connect. Have you tried unencrypted FTP?

Seeing the first account can't be unsuspended, you're better off changing the domain in the second one and using it.

Someone else had a suspension for the same reason yesterday. Escalating.

@bdistler: Byron or Krydos needs to remove that domain on our end. The "You must remove this DNS entry" message is always a root admin fix. You are right though, his domain is also currently pointed to 000's servers, so even when a root admin fixes it, it still won't work until he follows your instructions and adds the domain.

@luanfrj: Split to http://www.helionet.org/index/topic/27015-move-to-johnny/

Moved to customer service.

User PM'd information. Added to http://www.helionet.org/index/topic/26930-manual-backup-master-list/

What is your username and part of the email address? I can send it manually.

Krydos must've been busy yesterday. None of the escalated stuff got look at either. We're all volunteers after all, so we do this as time allows, and its a holiday week in the USA too. I'll move this to escalated so he'll remember to check it EDIT: Just an update: Krydos said he's travelling yesterday and today, so it may take an extra day or so for him to respond.

What is your account's username?

I've escalated this, it might be possible for Krydos or Byron to change this to x3 for your account even though the option is missing. For a while the old Johnny required a request for paper_lantern...

Johnny's poor performance/downtime is completely normal due to us offering more features than any other server and not restricting resource usage as much as on Tommy. In addition, Johnny's hardware (Charlie) is also much older and has significantly lower specifications than Tommy. Johnny has always had terrible performance in the 6 years I've been here, so that's nothing new. Johnny is also intended as an experimental server, though in recent times he's been used by many for production sites despite performance issues due to a lack of other working servers. I don't know what actually causes this specific suspension though, so we'll have to wait for krydos.

Tommy supports x3, but Johnny doesn't for some reason...

You're suspended for a root symlink. I'm not sure if Krydos can fix these or if we even unsuspend or not... Escalating.

Sometimes it doesn't send or gets blocked as spam. I just manually resent it to you. Please check the sbcglobal email for a message with a subject of "Account Backup".

For Johnny, just sign up again. Registrations open every night at midnight UTC and fill quickly. For Tommy, you have to donate, and an invite to sign up on tommy will be emailed to your Paypal or skill email address. If you want to reuse your domain, post it so one of us can remove it for you.

You need to sign up on Johnny or donate for an invite for tommy, then use the backup to restore your site. Stevie's repairs are months away at this point. We're hoping for late January or February, but its hard to say since we have to wait for the owner (Ashoat) to travel to California to fix it. Krydos, Ashoat, and myself all live on the east coast...

Theres actually several problems here. First, its misconfigured because someone requested it be edited so it can be reused, and its inactive on top of that. I fixed that and marked it active again. Second, neither of those emails are correct. It has to be the exact email you used to sign up (we have an sbcglobal address), and that address will receive an email to download the backup.

45 bytes is an empty backup, which means it failed when the script tried to pack it. The psql DBs wouldn't have been included anyway, that has to be recovered manually. Added to http://www.helionet.org/index/topic/26930-manual-backup-master-list/