wolstech
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Everything posted by wolstech
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Yes it should be your cpanel username. There are several usernames that start with hamza, but they all have something after them. There is no user I can find just called hamza though. What was your domain and part of your email address (don't post the whole thing)?
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The account hamza wasn't backed up because it does not exist. Are you sure that's the username?
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I'm not sure what's going on here. I see the correct email on file for that account and can't get the password to rest either. Escalating.
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Does your password work if you log in here: http://tommy.heliohost.org:2082/ If not, try resetting it from that link.
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That's odd. It's listed and has a link, but I get a 404 as well when I click it. I'm not sure what's up there. Escalating.
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What's your username?
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If the FTP still gives you trouble tomorrow, try using plain FTP (unencrypted). Often gets it working, though you're now missing the security... -
If the database backups are "empty" it's likely because they contained InnoDB tables. Krydos may or may not have a way to get the raw files if you want to try recovering the data yourself.
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Your backup is available in the system and your account info is still there for you to retrieve it. Are you sure you used the right email address? The one we have looks like aa*******@***ml.com. If it doesn't work using that email address and vamdsgn as the username, I'll email you the link manually since your forum profile has the same email address as your account did.
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I'm not sure how that script works, so I can't be sure, but I'll bet it's got something to do with the email address being changed to include a -old before the @ when you asked to reuse your information...the username also has a 2 on the end now.
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That hardware is working as intended. Last I heard, Krydos was running scripts to make backups. When you have 10,000 of them though, and you presumably have to transfer them all across the internet at already-not-so-fast speeds that are made all that much slower by an SSH tunnel...
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You have to generate the cert yourself and upload it in cpanel since we don't support doing it in SSH or cpanel. You're on the right path trying to get certbot running on a Linux box. I don't know of anyone here who has discussed the process though.
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We currently don't have backups available from Stevie. It is being worked on, and when these are available, we'll announce it.
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When I created my Stevie account I had to stay up until 2am, and then the first night they filled up already by 2:08 or so when I remembered. 3am for me when I started here, and I had to do it twice since I lost my first account to inactivity (Mind you this was when the server was in Pacific Time...Krydos and I are both on the US East Coast).
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Indeed it is. Krydos or Byron needs to delete your DNS records and can change your username so you can sign up again. Be aware that Tommy does require an invite right now (donate to get one, it will be sent to the email address used to donate). If you don't mind the less-stable Johnny, he has open registration starting every night at midnight UTC. What is your username and domain so they can be removed?
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There is no way to deploy a war yourself. Do you want Krydos to deploy this for you?
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We don't offer any way to obtain additional disk space unfortunately. You'll need to find different software if it doesn't fit. Magento (and more specifically, its themes) are known for being bloated by the way, I'd recommend other software purely on that, even if it does fit.
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You have to wait until we can get Stevie backups. No new account necessary.
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You have to set them up again on a new account. If you want to do that now, post the domains and username in question and a root admin can delete them for you (the account on Stevie won't be deleted, just the DNS records will, and the username will change so you can reuse it. You can get your data later).
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Try ~2.5 weeks...and counting. ... See the links in post #2.
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Because its resource heavy, It works like Java used to on johnny. It has to be requested. It supports 4.6 I believe. If you need it, let me know and I can have krydos enable it for your account.
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MySQL DBs that used the MyISAM engine and your files should be available once the hardware we sent to the datacenter arrives and HE hooks it up for us. The backups will probably be something you'll request from us, then we then PM a link to download it. I don't think Krydos plans to set up FTP like we had for Johnny. I won't be surprised if the InnoDB databases are lost though. Getting a different installation of MySQL to read them is extremely difficult, and that's if they're not corrupt from all the crashes/hard shutdowns.
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The home directories are still there, as well as likely MySQL data. Not sure on Postgres. Take a look at http://www.helionet.org/index/topic/26860-stevie-progress/
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[Solved] Can't Change Main Domain From Heliohost.org Script
wolstech replied to vietstar's topic in Escalated Requests
This support request is being escalated to our root admin. -
[Solved] Can't Change Main Domain From Heliohost.org Script
wolstech replied to vietstar's topic in Escalated Requests
That also takes 24 hours. Any domain change or addition on johnny takes up to 24 hours.
