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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. Unblocked.
  2. The domain change failed for me as well. Something seems to be wrong with the ability to change main domains on Tommy. When I did it, it changed what was listed in the admin tools but never actually updated it on the server. I can't get Tommy to change it through WHM either (throws an error about failing to get a PHP configuration). Moving so Krydos can take a look at it.
  3. That account cannot be restored because it was deleted for disk space. An invitation has been sent to the email address on file for the account so you can create a new account. We apologize for the inconvenience.
  4. You can't log in because the server has failed. You need to sign up on a different server at midnight UTC when registrations are open if you wish to continue using our services. Alternately, you can donate and receive a Tommy invitation by email within 24 hours. Please be aware that you will need to use a different username/domain/email unless you request assistance from us first.
  5. That account is on Johnny, which has failed. You can download the content from here: https://heliohost.org/backup/ For more information, please see the recent posts in https://www.helionet.org/index/forum/1-news/
  6. The server you were on (Johnny) died. See https://www.helionet.org/index/forum/1-news/ for more information. Backups of the content can be had from https://heliohost.org/backup/
  7. The email address associated with jaybird has been edited so that it can be reused. Please pick a different username when signing up again. Registration opens at midnight UTC and fills quickly every day.
  8. Let's see if Krydos can install these.
  9. What are the exact packages needed, and what Python version are they needed for?
  10. That domain already has a valid certificate.
  11. It's on a server that has failed, so it cannot be restored. Please see the recent posts in https://www.helionet.org/index/forum/1-news/ for more information. You can download the archive from https://heliohsot.org/backup/ , extract your files from it, and sign up again at midnight UTC when registrations open, or you can donate and we'll restore the archive on Tommy for you.
  12. Do you have 2 hosting accounts? If so, you're violating the terms of service. You're only allowed one account. Please delete one of the accounts within 24 hours or both will get suspended.
  13. If it created and/or honors those, I suspect the server isn't working correctly or something that should be disabled, isn't. The global one is the /opt/cpanel/ea-php54/root/etc/php.ini (or equivalent for your version). There are multiple additional files in the php.d folder, one per module/extension, not sue if that's a cpanel thing or something new for php. I mostly do windows servers...I just installed php on Windows last week and it still uses a single ini file.
  14. We don't support per-user php.ini files, though some directives can be overridden in scripts with set_ini(). The only php.ini that should be honored by the server is the global one for the version of php your running.
  15. I'll send this when I am home later tonight if another root admin hasn't done so before then.
  16. Yep, that's not a tommy account...its in the failed Johnny server. Luigi has the relevant info on that. However, since you were archived when it crashed, we can still move your account to Tommy if you're interested in donating.
  17. It may never do so in its current form. At this point, you should consider your account gone. The contents of the account are available to download from https://heliohost.org/backup/ if you would like to retrieve your data. After that, you can sign up on one of our other servers at midnight UTC when free registrations open, donate to get a tommy invite, or if you prefer, go elsewhere.
  18. wolstech

    Backups Soon

    It only looks at the uptime for the past week, so any outages prior to that aren't counted. Similarly, a server that's never been up in the past week would be a 0. Nearly all monitors work the same way. For example, Uptime Robot uses the same method for its calculation too.
  19. Yeah, same reason. Unblocked again.
  20. It was blocked for failed web page logins, which typically means you have a password protected directory that you used the wrong password on too many times. Unblocked.
  21. Your account is on Johnny, which has failed. Please see the news forum for more information: https://www.helionet...x/forum/1-news/ You can retrieve your data from https://heliohost.org/backup/, after which you can sign up again on a different server and restore the backup to get your site running.
  22. Make sure you have all the common tags they look for (certain meta tags for instance), having meaningful keywords and content, and get traffic to the site. WP has a few plugins for analyzing the content and setting up the required meta tags, and there's a few sites that can analyze a web page for such as well. Most "SEO" services and programs you find nowadays claim "get your site on 1000s of engines" and "get free traffic!" and such...they're all snake oil though, and some can actually hurt your rankings because they effectively spam your site across the internet to get that traffic. If you're considering these products...don't waste your time. Beyond that, the best advice I can give is to let it take its natural course.
  23. If you donated already, I'm surprised you don't already have a Tommy account...can you find the transaction ID for that donation and send it to me? If so, I'll send you a Tommy invite.
  24. They don't. You'd need a proper cpanel archive to get those (there's a file that's created during a full backup specifically for the mail settings), which can't be created with the server inoperative. The mail itself is in your home folder though, so you do get your mailbox content back Because these backups were made with the server offline, we just tarred the home folder and copied the files for your databases. Postgres, mail settings, domain configurations, etc. were not backed up.
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