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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. You're suspended for having 2 accounts. You're only allowed one. Which one do you want to keep?
  2. That account is suspended for Phishing. For security reasons, phishing accounts cannot be unsuspended, backed up, or deleted. You will need to create a new account and restore any backup you may have. Please be aware that you will not be able to reuse any domains on your suspended account, and will need to pick a new username. We apologize for any inconvenience this may have caused.
  3. What is the username of the account in question?
  4. You might be blocked on our end then (legitimate users sometimes get blocked accidentally by the firewall if they are logged on when the server gets hit by an attack, Ricky did see high load a little while ago). I'll escalate this so a root admin can check/unblock you. Escalating.
  5. You might be stuck in our firewall, but usually that causes your website to appear down for you too. It sounds more like your PC or network is blocking traffic that's not on port 80. Does http://cpanel.aar0n.heliohost.org/ work for you? (Note this link will not count for inactivity tracking purposes).
  6. None that I can see. Your website is up and your account is not suspended. Are you getting an error or just a timeout trying to connect?
  7. This support request is being escalated to our root admin.
  8. You're welcome. Yeah, bookmarking the 2082 will result in an always-insecure login. As Krydos said, we offer the insecure one because a lot of places block the secure version due to its port number. Feel free to let us know if you need anything else
  9. OK. Unsuspended. Please fix it quickly.
  10. You're suspended for sending spam. Below is the abuse report we received. It appears a mailbox got compromised. I would recommend changing all of your mailbox and other account passwords as soon as I unsuspend you. Please let me know when you're ready to spend the time fixing it and I'll unsuspend you (we just don't want more spam going out in the meantime). We have received a complaint about your account. Please investigate and fix within 24 hours. Hurricane Electric Abuse Department support@he.net From fblbounces@senderscore.net Sun May 21 21:20:02 2017 Return-Path: <fblbounces@senderscore.net> X-Original-To: report@abuse.he.net Delivered-To: report@abuse.he.net Received: from he.net (he.net [216.218.186.2]) by abuse.he.net (Postfix) with ESMTPS id 71E1F54124E for <report@abuse.he.net>; Sun, 21 May 2017 21:20:02 -0700 (PDT) Received: from mrfbl00-den.returnpath.net ([66.45.29.178]) by he.net with ESMTPS (AES256-GCM-SHA384:TLSv1.2:Kx=RSA:Au=RSA:Enc=AESGCM(256):Mac=AEAD) for <abuse@he.net>; Sun, 21 May 2017 21:20:43 -0700 Received: from poma00.lan.returnpath.net (poma00.lan.returnpath.net [10.2.0.104]) by mrfbl00-den.returnpath.net (Postfix) with ESMTP id B57B94A0280 for <abuse@he.net>; Sun, 21 May 2017 22:20:00 -0600 (MDT) DKIM-Filter: OpenDKIM Filter v2.10.3 mrfbl00-den.returnpath.net B57B94A0280 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=senderscore.net; s=081107; t=1495426800; i=@senderscore.net; bh=MO8+SY57MBg3P49Ds/kTp/dc0eroFDyQzeC/N1JQofY=; h=Date:Subject:To:From:From; b=CLCtsYZreNmksn/kPefNEHT7/cPirv0Ay9BmpuZQQ5oih5a877BZyOAITXyyWeBpi NVcFHDm0R77NKFiK1aR7lXu+2qjla+I9fB4D6u2P69kIRIMYtt9TndjvUt82vZujg1 cgCObNwDvs/jE49cgGuUyKTPi4cBHxHaVaDdhjZk= Received: by poma00.lan.returnpath.net (Postfix, from userid 106706) id B38DD6027B; Sun, 21 May 2017 22:20:00 -0600 (MDT) Content-Type: multipart/report; boundary="_----------=_14954268002205179815"; report-type="feedback-report" MIME-Version: 1.0 X-Mailer: MIME::Lite 3.029 (F2.84; T2.04; A2.12; B3.13; Q3.13) Date: Sun, 21 May 2017 22:20:00 -0600 Subject: Mail.ru Abuse Report To: abuse@he.net From: feedbackloop@mailru.senderscore.net Message-Id: <20170522042000.B38DD6027B@poma00.lan.returnpath.net> Content-Transfer-Encoding: 7bit This is a multi-part message in MIME format. ----------=_14954268002205179815 Content-Disposition: inline Content-Transfer-Encoding: 7bit Content-Type: text/plain This is a Mail.ru email abuse report for an email message received from IP 65.19.143.6 on Tue, 16 May 2017 20:04:00 +0000 ----------=_14954268002205179815 Content-Disposition: inline Content-Transfer-Encoding: 7bit Content-Type: message/feedback-report User-Agent: ReturnPathFBL/1.0 Abuse-Type: complaint Arrival-Date: Tue, 16 May 2017 20:04:00 +0000 Feedback-Type: abuse Version: 1 Source-IP: 65.19.143.6 ----------=_14954268002205179815 Content-Disposition: inline Content-Type: message/rfc822 Content-Transfer-Encoding: 7bit Delivered-To: ***** Return-path: <> Authentication-Results: mxs.mail.ru; spf=none () smtp.mailfrom=elias@almazdentistry.com smtp.helo=tommy.heliohost.org; dkim=invalid reason=pubkey_unavailable header.d=almazdentistry.com Received-SPF: none Received: from tommy.heliohost.org ([65.19.143.6]:33238) by mx5.mail.ru with esmtp (envelope-from <elias@almazdentistry.com>) id 1dAihQ-00029d-PR for fon_shtirlits@mail.ru; Tue, 16 May 2017 23:04:06 +0300 DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/relaxed; d=almazdentistry.com; s=default; h=Content-Transfer-Encoding:Content-Type: MIME-Version:Date:Subject:From:Message-ID:Sender:Reply-To:To:Cc:Content-ID: Content-Description:Resent-Date:Resent-From:Resent-Sender:Resent-To:Resent-Cc :Resent-Message-ID:In-Reply-To:References:List-Id:List-Help:List-Unsubscribe: List-Subscribe:List-Post:List-Owner:List-Archive; bh=yp13QPKb2/i/HGTJ2JUJLWc9v5BlKrE8Q9L0qh13VDY=; b=tBoPnr265EVS6sDxkqggS6n7If 5fhtkSIda0WEAy/Sq/PxrvOXRx2OKQ2NqwJR87w7jJgF0PmOXbNSv79ci+dcNkVCAA8irc1sJmqdL 8S5+t0M1o0Xi+fTvl29Qlj1NVOLnzLjbUdw+9uXE7rymeEzE/idDmak7AZOp5GcRTaklKhBvLFsod w+dTg/BBHOKa2Z9fouGhTzT2G7583w5E0zax2ph9RYUR0nvl6x6DYUosYQ1IGwdWIEvq9IH0vnO5J KRVraI8t138aIJskk0qg+fn5PAiyaNvpDzdg7pHcia6OyAmcnUxPdlorGmReapoDaHFHAxPR/WVEb KLMDeH4w==; Received: from [203.205.45.238] (port=51732 helo=5.45.73.16) by tommy.heliohost.org with esmtpsa (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89) (envelope-from <elias@almazdentistry.com>) id 1dAihL-0004qg-VW; Tue, 16 May 2017 13:04:00 -0700 Message-ID: <5550E6B5BE6A44F72B2E67DABE510F56@almazdentistry.com> From: "Hubert" <elias@almazdentistry.com> Subject: Hookup for sex! ,Premium app for Date: Tue, 16 May 2017 23:03:34 +0300 MIME-Version: 1.0 Content-Type: text/plain; charset="windows-1251"; X-AntiAbuse: This header was added to track abuse, please include it with any abuse report X-AntiAbuse: Primary Hostname - tommy.heliohost.org X-AntiAbuse: Original Domain - mail.ru X-AntiAbuse: Originator/Caller UID/GID - [47 12] / [47 12] X-AntiAbuse: Sender Address Domain - almazdentistry.com X-Get-Message-Sender-Via: tommy.heliohost.org: authenticated_id: elias@almazdentistry.com X-Authenticated-Sender: tommy.heliohost.org: elias@almazdentistry.com X-Source: X-Source-Args: X-Source-Dir: X-DKIM-FAIL: DKIM test failed: invalid (address=elias@almazdentistry.com domain=almazdentistry.com reason=pubkey_unavailable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olicy: no X-Mras: OK X-Spam: undefined Content-Transfer-Encoding: quoted-printable http://www.versitycapital.com/wp-content/themes/Divi/ec658bb0df.html Kin= ky dating site! Millions of hot Tons of babes=20 for fetish seekers! ----------=_14954268002205179815--
  11. wolstech

    Changing Username

    There is not. You would need to delete your account then sign up again. You can change the domain though, so if you created something.heliohost.org and now want mynewsite.heliohost.org, we can do that.
  12. Have you added the domain to cPanel under parked or addon domains? I'm not seeing it associated with your account in our system.
  13. The domain in question was actually on minhtam1, not minhtam, so I've unsuspended that account for you instead. The minhtamv account has been suspended.
  14. That's on a second account, minhtam, which as I said earlier you're not allowed to have more than one account. If I unsuspend that one, minhtamv will be suspended again. Do you want me to suspend minhtamv and unsuspend minhtam? Also, if you're unaware, you can have more than one domain on a single account...
  15. Yep. Inactivity. You can renew it yourself in the future: https://heliohost.org/renew/ Unsuspended.
  16. The software for running a TS3 server is just called TeamSpeak 3 server. https://www.teamspeak.com/downloads.html#server For a website to monitor it, you can build that from any popular web software, though the TS3 monitoring parts might need to be custom coded unless a plugin exists for whatever website software you pick.
  17. We've increased the limits before, but 756MB ...you'd probably get suspended for load every time that cron ran if it actually uses that much. I would recommend finding different software if you can. Magento has been repeatedly shown to be too bloated to run properly here.
  18. The software required for that won't run here. We only allow web applications (PHP/Perl/Python/etc.). We can't host regular programs or standalone servers. A website that advertises or shows the status of a TS3 server would run here though (provided the actual server was elsewhere).
  19. Unsuspended. Please delete everything related to the software Chevereto immediately. If we receive another complaint or this is not removed within 24 hours, your account will be permanently suspended.
  20. You will only be given one chance to remove the copyright infringement. If we receive another complaint or you don't fix it in 24 hours, you will be permanently suspended. Also, if I unsuspend that account, your other 3 accounts will be left suspended since you're only allowed one at a time. Is this the one you want to keep? For reference, below is the copyright complaint we received about your account. It appears to be pirated software called Chevereto that caused the suspension. Hello, We received the following complaint about copyrighted material being hosted on your account. Please contact the complainant and resolve the issue directly with them. Please let us know when you have resolved this issue so that we may close this ticket. Jennifer Neff Hurricane Electric Internet Services Support: 510-580-4100 AS6939 ---- Original message ---- > This is a notice in accordance with the Digital Millennium Copyright Act requesting that you immediately cease to provide access to copyrighted material. > > Copyright Owner Contact Information: > Company name: Chevereto Software > Copyright holder: Rodolfo Berrios > Contact Address: Ing. Roberto Llanos 1337 > Santiago, Chile > Contact E-mail: copyright@chevereto.com > Contact phone: +56 2 29790954 > > # IMPORTANT > We will dismiss this copyright infringement notification if the website owners of the alleged website either acquire a license to use our software or switch to our free edition (https://chevereto.com/free). If a "Chevereto" license is acquired we will dismiss this copyright notice. > > # To Whom It May Concern > The following information is presented for the purposes of removing web content that infringes on my copyright per the Digital Millennium Copyright Act. > > # Identification of Copyrighted Work > The copyrighted work is named "Chevereto" which is a script that can be purchased at https://chevereto.com which it looks like this once is installed http://demo.chevereto.com (last version). Chevereto has an End User License Agreement (https://chevereto.com/license) which is applied to every installation or use of "Chevereto" by definition on paragraph number one of the EULA. > > # Proof of ownership > In the following link you will find an statement linking "Rodolfo Berrios" to Chevereto: https://chevereto.com/owner.txt > > # Identification of Infringed Material > Website URL: http://minhtam.cf (64.62.211.131) > > After a rigorous investigation we have found that the alleged website is using a pirated version of "Chevereto" and therefore is affecting my copyright. Since your client has accepted my EULA (by using the software "Chevereto" in your servers) I request that you cease the hosting services until my copyright is not longed violated. I didn't authorize the use of "Chevereto" by your client in your servers. Your client is using a pirated version (also called "nulled version") of "Chevereto". By allowing the use of pirated software in your network you are also responsible for this copyright violation if you don't take action. > > # Copyright Owners Statement > I HAVE A GOOD FAITH BELIEF THAT THE USE OF THE DESCRIBED MATERIAL IN THE MANNER COMPLAINED OF IS NOT AUTHORIZED BY THE COPYRIGHT OWNER, ITS AGENT, OR THE LAW. I DECLARE UNDER THE PENALTY OF PERJURY THAT THIS INFORMATION IS FULLY ACCURATE AND THAT I'M THE OWNER OF THE AFFECTED COPYRIGHTED WORK. > > Hope the information is enough, please remove my copyrighted work from your servers. > Thanks. > > Signed, RODOLFO BERRIOS > Chevereto copyright holder > 2017-05-22 on Santiago, CHILE. > > >
  21. It's not there anymore. The stevie accunts were deleted months ago. Backups might be available through https://heliohost.org/backup/ though. The reason the username can't be reused is probably because a forum account exists with that username already. What was the username in question so I can take a look?
  22. That one is suspended for copyright infringement. Also, you're aware you're only allowed one account right? I see 4 for you (including the one that's suspended). Which one do you want to keep?
  23. No, it counts. You have to use the right link though. Use this: https://tommy.heliohost.org:2083/ and it will count. The trick is that any link ending in .html will not count.
  24. Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/renew. To prevent this from happening in the future please remember to visit https://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.
  25. That would be it. The domain you want to make your main domain cannot already be an addon or parked domain.
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