wolstech

We ask that you give what you believe our service is worth to you The minimum is $1 for a Tommy invite since that's what's required for us to actually get anything (below this, Paypal takes it all in fees). The invite takes up to 24 hours to come, and works any time once you get it, even when the server is full for the day. As for the 6 seconds...see http://www.helionet.org/index/topic/27405-refresh-button/ It's basically "spam this button right around midnight UTC and hope you get lucky". We have a LOT of people who want to use our service, but we have to limit it like this or the server will just get crushed by the demand.

cPanel requires a subdomain be created as part of an addon or alias domain. Also, the system now requires that the document root be inside public_html by default (though Krydos can remove this restriction if needed). We do provide Spam Assassin for email antispam, though it's not set up by default. You can set it up through cPanel if you want to use it.

You need to sign up again. Registration opens at midnight UTC and fills in a few seconds (the signups filled for the day in 6 seconds last night). Alternately, you can donate and get an invite that works even if the server is full for the day. We cleaned up all the old accounts from Stevie and Johnny since the servers they lived on have failed, so your domain and username should be free.

Ps: is possible get a backup of files in johnny? (user: ircddl2) There are no plans to recover data or offer backups from Johnny (and we're not sure if anything would recover successfully anyway, we believe the failure is the hard disk just like Stevie).

Did you renew it with the script Krydos linked? It won't work until you do. Also, what link are you using to log in? There are a few ways to log in that don't count. https://tommy.heliohost.org:2083/ and http://heliohost.org/ are the preferred ways of logging in to make sure it counts. Also, be aware that FTP, Webdisk, and email logins don't count.

We already cleaned up all Stevie accounts. You should be able to just sign up when you receive the invitation. Krydos sends them manually, so they take a little time to come after you donate. It will be sent to your PayPal email address, so that is the address you need to check. Usually they come within 24 hours. Gmail sometimes puts the invite in Spam, so check your spam bin as well. If you haven't received it by this time tomorrow, let us know and it can be resent.

This support request is being escalated to our root admin.

Please set your nameservers NS1.heliohost.org and NS2.heliohost.org. The system does not support using A records. If you wish to use it this way, you need to change the NS records, add it, then change them back. Please note that certain functionality in cpanel will not work if you use A records.

When you add the domains, you should be able to just specify a root folder that's not in public_html (you may need to create it first). If it won't let you, open a new topic over in customer service and I'll escalate it for you. As for your main domain showing everything, you can disable indexing in cpanel for it. Then it'll show a forbidden page instead.

Did you add it to your account yet? It needs to be added as either an alias (if you want to show the same content as a main domain) or addon domain (to show different content)? I've noticed that on Tommy, domains simply don't resolve at all until they're added to an account (I added one yesterday, it did the same thing until I added it).

All InnoDB data was unrecoverable. A few users had MyISAM tables that were incomplete/empty. If your databases were entirely InnoDB tables, the files will be empty or missing. Databases that weren't readable likely won't even have a file (i.e. it couldn't recognize they exist). MyISAM will vary. The backups are also public_html only, so domains hosted outside the public_html folder, mail, and settings didn't back up.

You need to change your domains' nameservers to ns1.heliohost.org and ns2.heliohost.org. The subdomain has always been a requirement in cPanel. If you left it blank on Stevie, I believe it quietly created it in the background. I always had to have that subdomain off of my main domain for each addon I had. The new system just doesn't let you leave it blank anymore. Also, we recommend the roots for domains be folders inside of public_html. While we recently enabled putting domain roots outside public_html, we can't guarantee that they'll continue to work, and it's not good practice.

The files can be downloaded from http://heliohost.org/backup/ (your account backed up successfully). The archive only contains public_html and your databases though. Settings, domains, and DNS you'll just need to set up again. Domains set up within seconds though, not 24 hours like Stevie. To actually get a Tommy account, you'll need to sign up again. You can do so at midnight UTC and hope you get one before it fills for the day (the signups have been filling in seconds lately), or donate $1 or more and get an invite that works anytime, even when the server is full for the day.

So I assume the emails in that account count towards the overall server disk quota just like any other email account? The reason why I'm worried about spam is because I'm hoping to explode on social media eventually. They do. On cPanel systems, mail is just another file. Take a look in <homedir>/mail/cur/. You'll see a bunch of really strangely named files that each represent a single email. As long as you don't give out that email address, which is typically in the form cpanel_username@tommy.heliohost.org, you should be fine. Nobody uses the default account, and cP recommends you don't for exactly this reason. All the domains that regular people will actually visit/send mail to (such as your main domain) don't have any default accounts, and can be fully managed through cPanel. If you don't want any email to be accepted, just don't create an account or forwarder. The server will reject mail sent to non-existent recipients. If spam does become an issue down the road, we have SpamAssassin available too.

It's mostly there for logs and internal results reporting. Cron output (and IIRC metrics reports if you turn them on) are sent to it for instance, so if you wish to see these, this mailbox is where you look. Other than that, yeah, it mostly collects spam. I have 3 spam emails and 45 messages full of cron results in mine right now. If you're really worried about it, you can probably code a script that connects the mailbox and deletes all the mail. I never had to empty mine in the 5 years I had a Stevie account, so it's unlikely to ever hog a massive amount of space. My Tommy account has 48 emails in there currently.

It's a setting you need to change at your registrar. There will be a setting for nameservers on whatever service you bought hotclublinks.com through. You should be able to select "custom nameservers" or some such option, and enter ns1.heliohost.org and ns2.heliohost.org as the two nameservers. Remove any other servers that are already listed. After that, save, and let DNS update (can take a few hours).

I see your Tommy account was created successfully, so I've renamed you back.

This support request is being escalated to our root admin.

Johnny's hardware failed. Your only choice is to sign up on tommy. Registration opens at midnight UTC every day and fills extremely quickly (in seconds). If you don't want to wait and hope you get an account at midnight, you can donate $1 or more and get an invite by email that works any time.

When did you donate and what is your transaction ID?

You're correct. Just sign up on tommy when you can manage (the signups are filling in seconds lately), then use the contents of your backup to rebuild the site. If you don't want to wait/hope you get an account at midnight UTC, you can also donate $1 or more and get an invite emailed to you that lets you make an account even when the server is full. The invite comes to your Paypal or skrill email, usually within 24 hours of donating. If you get an error about a DNS entry existing and needing to be removed, let us know and we can remove it for you.

You have to log into cpanel. http://tommy.heliohost.org:2083/ FTP doesn't count.

I misread you earlier and didn't realize you'd said Johnny. That server has failed, so you can't register for it since it isn't even running... You have to go with Tommy (which is now free, and is the one registrations were hiked on). He current fills for the day in under 2 minutes though.

It's suspended for inactivity. Unsuspended.

I wonder the same thing. In fact, I prefer everything be in there. It means in the event we need to recover things, a script can grab the one folder and guarantee we didn't miss any domains...