wolstech

Our Terms of Service limits users to one account unless we approve otherwise. If we do approve, the second account will need to be on a different server (Johnny for now, though in theory you could ask for a Stevie account instead if you wait until he's repaired). What's the reason you need a second account (please note that disk space is not an acceptable reason)?

FileZilla has a hard time with Tommy and (new) Johnny because it tries FTPS by default (which for some reason doesn't work on every account...), so if you have trouble with leaving the port blank, try either port 21 (plain FTP, insecure) or SFTP (most secure) using the following instructions from Krydos:

This support request is being escalated to our root admin.

Krydos has been traveling lately, so he's not as active as he's been. He'll be around soon enough. Moved.

Donate $1 or more here: https://heliohost.org/donate/ You'll get one sent to your Paypal/Skrill email address, usually within 24 hours (Krydos sends them manually). If you don't get it for some reason, post the transaction ID and we can resend it (to a different email if you prefer). Once you get it, you can use it any time of day, there's no waiting for registrations to open.

See http://www.helionet.org/index/topic/27132-2017-01-05/?do=findComment&comment=124455 Server's suffering from excessive load. We're working on it.

Johnny is seeing extreme load right now: http://heliohost.grd.net.pl/monitor/ It's been much of the day...

That account isn't showing in the system, so it likely failed to create. Krydos can tell you why. Escalating.

We can't move accounts. You need to retrieve your backup and set it up again using the contents. Also, Tommy requires an invitation, which requires a donation to get. Have you donated? If you don't wish to donate, you should use Johnny. Registrations open at midnight UTC and fill quickly. I have no way of seeing any other email address other than one used during sign up, so I can't send the email to that other address. Your forum and old hosting account email addresses do match though, so I'm fine with sending it provided you provide the full email address (PM if you prefer). A root admin will need to remove those domains for you.

If they were recovered, they can be found here: http://www.heliohost.org/backup/ You need to use the original email address used to sign up, then a link will be sent to download the backup. If you don't receive the email, the link doesn't work, or you get an empty download, please let us know so we can look into it and add you to the manual backup list if necessary.

What was the username you used when you attempted to sign up on Johnny?

bdistler just answered most of your questions. Just something to add: The backup retrieval at http://www.heliohost.org/backup/ requires you to enter the email address originally used to sign up. A link will then be emailed to that address to download it. If you have trouble, don't receive the link, or the link you receive doesn't work, please post back so we can look into the issue and add you to the manual recovery list if necessary. As bdistler said, you don't have any contract with us, our services are free and your account is good as long it's on a server that works and you log in once every 30 days to prevent it from becoming inactive (accounts on servers that don't work won't go inactive). You're welcome to find another host at any time if you wish to do so, and your backup from here can be used to set up your site elsewhere. The only money we ever ask for is donations, and they're not required to have an account here (with the exception of the Tommy server, which currently does require a donation of $1 or more to receive the required invitation). Once you get your backup, we can walk you through setting up a new account and getting you back online.

You have to use Johnny if you can't donate. Signups open every day at midnight UTC and fill quickly. At some undetermined point in the future we will offer free Tommy signups, but while we're still working out the bugs on Tommy, he requires the invite from a donation.

Go ahead and try it again when registrations open. Krydos forgot to put a .old in front of your old account's email address when he cleared the domain and username.

The new lounger created today at 1PM was removed. Lounger1 has been renamed to Lounger. Lounger2 was left alone since it has posts associated with it.

Looks like load from the few spots that came through on the monitor page. Extended outages of this type are often caused by external abuse of some form, such as a DoS attack.

I'm not sure honestly, but I suspect it's much less. Anything taking 10 minutes would make you a good candidate for getting suspended for causing high load. Moved to customer service.

If you donate even $1, you can use Tommy now with no need to wait Itherwise, yeah your best bet will be tommy for the stability.

Added to http://www.helionet.org/index/topic/26930-manual-backup-master-list/ Also, we no longer support FrontPage extensions on any server we offer. FrontPage was obsolete almost 10 years ago at this point...

The script failed. I've added you to http://www.helionet.org/index/topic/26930-manual-backup-master-list/ so Krydos can try to get it manually the next time he starts Stevie up.

I get the plain HTTP in latest Chrome and Firefox unless I specify otherwise...do you have an extension like HTTPS Everywhere installed?

You'll need to use an .htaccess file or a script to redirect your users if you don't want them using the insecure version. Something like this would work: RewriteEngine On RewriteCond %{SERVER_PORT} 80 RewriteRule ^(.*)$ https://www.example.com/$1 [R,L]You can put this in the .htaccess file in public_html to redirect everybody visiting your domain (create file if it doesn't exist). Be sure to replace www.example.com with your domain. The default behavior to allow both types of connections is by design.

I assume you have the 45 byte empty tar.gz file...the backup for your account failed. Added to http://www.helionet.org/index/topic/26930-manual-backup-master-list/ Krydos will attempt to recover it manually the next time we turn Stevie on. Anything he manages to recover will be added to the backup system for you to download.

That is indeed the correct email address on the account. I've sent it to your new address for you.

The closest username I have is infante (no X), probably due to the move request. Also, the email address you provided is not the one on that account. It only sends to the original email address. The email that you need to use looks like i******@m*****d.com.mx