First of all, I can't use the administration panel to upload a whole folder (or at least documentation in this direction is very under what could be considered a reasonable location), which forced me to try filezilla. Nevertheless, I created an ftp account with a certain user and password and it simply didn't work with filezilla. I tried many times changing the password and trying again, with various combinations of possible logins and ports, and nothing. And now you block my access to my administration panel and MY content because of your fault? That is unnacetable, really disapointing! This sadly proofs heliohost is FAR from the level of reliability that I would want to store my personal data, even cryptographed, because now I know I can suddenly be blocked from having access to it! Such a shame.