wolstech

Escalating.

What is your username and what domain is it?

The account cromarko has been deleted. I've also renamed your forum account so you can reuse "coldwin" for a hosting account. Let me know once you've registered and I'll rename you back. We don't have a Stevie backup for an account named coldwin, so the account cannot be "recovered", you'll need to sign up again and rebuild your site. As for needing a production server, I recommend either Ricky or Tommy. Ricky is Stevie's replacement (lives on the hardware that used to be Stevie). Tommy is on new hardware we bought last year. The major difference between them is that Tommy offers ASP.NET and Java, whereas Ricky does not.

It's because of your forum username. I've renamed you to aepadmin2 so you can reuse the username. Let us know once you've registered and we can change it back.

You need to back everything up, log into https://www.heliohost.org/ and delete your account. Once it deletes, sign up again when registrations open at midnight, add your domains, and restore all your files and databases.

Marking solved since the account in question has been permanently suspended for failure to correct the issue.

Removing a domain does not delete the folder, it just removes the domain and it's related DNS entries. If you want to be sure, add the new one first. Also, you don't need to remove the old one. If you leave both of them, they'll both work and show the same content.

Just add the new domain as another addon domain and set the document root to the same folder as the old one.

The uptime of Tommy is similar to what used to be offered by Stevie. In addition, we'll be releasing a new server named Ricky soon as well. This will be the "real" Stevie replacement (he's a VM that lives on Stevie's hardware).

Unsolved so he re-deploys it.

It got hacked again already. I'm seeing a "hacked by rapozof" banner at the top of your page. Please remove everything including your store software from your site ASAP. It has a backdoor or security hole. Also, please change your password. I've already given you 2 chances to fix this malware/hacking issue, this is your last chance. If this is not fixed within the next 12 hours, you will be permanently suspended.

Glad to hear. The server is severely overloaded though...http://heliohost.grd.net.pl/monitor/ It's been down most of the past day. This is normal for Johnny though...it's intended to be used for testing/experimentation, not a production website. For better up time, I recommend moving to Tommy.

It's an old server and is overloaded because we allow unlimited sign ups and more resource use per user. Johnny is intended as an experimental server, so this downtime is normal. If you need something stable, you should move to Tommy. Tommy has much better performance and up time and can run everything that Johnny can except for Rails applications.

That account is not suspended.

That account has been unsuspended. You have 24 hours from now to remove the hacked website and all malware from your account.

That's why...the ending of .html means it won't count. Only pages ending in .phpcp will count for inactivity tracking. The Heliohost.org login is supposed to count it before it reaches cPanel, but it apparently doesn't always work, you're not the first to mention this... Use https://tommy.heliohost.org:2083/ and it will always count.

What link are you using to log in? There are a few that wont count your login...

He generally does not bother with checking PMs unless you're already working with him on the boards (he's the root admin). He'll likely respond to your post here when he sees it. He usually checks once or twice a day.

That looks like "CloudFlare Origin Certificate" was accidentally listed as a domain name instead of as a description. It doesn't appear to have actually installed either. I get a self-signed cert and relevant warning when I visit your domain. Krydos will know more about this.

Escalating. @bdistler: The domain that appears in the config file errors do not necessarily reflect the user whose domain is not working properly. cPanel builds an Apache config from the data for all users on the server. Any of them being damaged/missing will cause this.

Your account is suspended because it got hacked. You likely didn't completely remove the malware that caused your earlier suspension. I can give you 24 hours to fix it. I recommend you delete everything in your public_html folder and start over, since something in there contains a back door (probably an infected CMS theme or plugin). Please note that if you fail to fix it, your account will be permanently suspended and you will need to sign up again. Are you're ready to fix the issue?

It's now suspended for being hacked. You probably didn't remove the malware completely, and they used it to take over your account. Our recommendation for removing malware is to delete the software entirely and reinstall it using only reputable sources and components. For example, Themes and extensions for popular CMS products offered on dubious websites for "free" are commonly just disguised malware...

It's because of your forum account having the same username. I renamed you to Olego2 so you can reuse Olego. Let us know once you sign up and we'll change it back. You're probably going to want a Tommy account since you were on Stevie before. Registration opens in ~2 hours (5PM PDT).

That account was on Stevie, but there is no backup available for that account (it failed because the files were unreadable due to disk damage, the archive is empty).

The nameservers are ns1.heliohost.org and ns2.heliohost.org.