wolstech

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. <br /><br />If you still see the suspended page, please clear your cache.

You're good then. The lensoft account will eventually archive and delete on its own since its suspended. The account mabaomsi will be left unsuspended.

That account cannot be unsuspended. A root symlink is where someone creates a folder symlink pointed to / (basically a virtual folder that shows the entire server's contents). It's very common on accounts that get hacked and is generally used to attempt to compromise the server. Please create a new account.

WAY too many resources....309% more than the second heaviest user. WordPress is infamous for being both resource hungry and insecure. I'd recommend replacing it entirely with something else... Escalating to see if Krydos can give us any more information...I don't want to unsuspend this until we know how to fix it. This sort of load can cause downtime for thousands of websites that share your server...

Lensoft is suspended for multiple accounts because you have an account called mabaomsi already. You're only allowed one active account at a time. In addition, your IP was blocked for too many failed logins. I've unblocked your IP address. Would you rather me suspend mabaomsi and unsuspend lensoft?

This support request is being escalated to our root admin.

The username for that email address is pkfhml

You're suspended for inactivity. Unsuspended.

No problem. We see it happen quite often when people change their password, then forget to update their password in FTP or mail clients.

Unblocked again.

Will it let you add the bank account instead of the card?

You're going to have a hard time finding a service that will take that since it's something that's not used outside India. We accept Paypal, Skrill, and major credit cards (Visa and Mastercard, possibly Discover). Paypal will accept a bank account, so that's an option if your able/willing to do that. The debit card won't work though unless it's also capable of being processed by one of the major companies (it'd have a Visa or MC logo on it even though it's a debit card). Finally, if it turns out that you can't donate, you can always sign up for free by waiting until midnight UTC (which will be about 5:30am for you assuming you're in IST).

If it's archived, it's basically already gone anyway (the "account" is deleted, all that's left is a database entry and a package of what it used to have for content). I'd suggest just letting it age out...when the disk gets full, old archives get deleted for disk space. Do you really want to have this unarchived so you can delete it?

We don't allow the max_user_connections value to be changed. If you're opening enough connections to need to increase it, your code is probably poorly written anyway. Usually exceeding the connection limit is because the code not closing its connections when its done using them. As for connecting with the command line tools, you need to pass those arguments on the command line, not inside the mysql program. Exit mysql, then run mysql -u <user> -p <password> -h <host> from your terminal.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

I'll copy my response from yesterday... The settings shown in your screenshot seem to suggest you have them entered wrong. I use FileZilla with Tommy myself and the settings you posted should work fine. Here's a few screenshots showing how to set up both SFTP and Explicit FTPS for Tommy: http://imgur.com/a/AyEMq (I use the explicit FTPS myself). Use the exact settings in one of those screenshots...just change the username to yours.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

The settings shown in your screenshot seem to suggest you have them entered wrong. I use FileZilla with Tommy myself and the settings you posted should work fine. In Filezilla, go to File->Site Manager. Select the entry on the left for Tommy. On the right: Select the General tab, and make sure name in the host box says tommy.heliohost.org, not Tommy or Tommy SFTPMake sure the port is 1342 as you said.Select SFTP for Protocol.Username and password are your cPanel username and password. If it still does not work, try Explicit FTPS instead. Here's a few screenshots showing how to set up both SFTP and Exlpicit FTPS for Tommy: http://imgur.com/a/AyEMq (I use the explicit FTPS myself).

I'm recommending you replace howler.js with something else and see if it works (the error is related to how howler's audio output is handled by your browser). It's not the only javascript out there that can do what you're asking, so try a different script and see if it performs properly.

Googling seems to suggest people beyond the ones in that bug report are also having these problems with howler.js... Have you tried using a different library?

That error usually means the browser can't understand the audio file format (Chrome used to be known to have issues with certain ones like OGG), or that the audio file being played is corrupt. Have you tried a different audio file and different browser?

This failed because the domain you entered has DNS entries that need to be removed. Escalating so they can be cleaned up and the invite resent.

Johnny accounts take up to 24 hours to start working.

You should be able to use the username, the domain I don't know if they've all been removed from Ricky yet.

Krydos removed all the Ricky accounts earlier this morning, so the username should be available. The domain may or may not be available. If not, it will be shortly. We have a script running to purge the domains. Go ahead and try signing up on Johnny. Let us know if it gives an error or if the new account "disappears" during creation (which means it failed internally) and we can help you out.