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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. wolstech
    Unblocked.
  2. wolstech
    Unblocked.
  3. wolstech
    That usually means MySQL crashed. It seems to be working now. Are you still having this issue?
  4. wolstech
    Do not bump your posts, especially after an hour. It can up to 24 hours to receive a response because we are not continually staffed (we're all volunteers). Your account has been unsuspended. Please note that it may take several hours for the suspended page to go away.
  5. wolstech
    You're suspended for creating two accounts. You're only allowed to have one account. Which one do you want to keep?
  6. wolstech
    Your message's content was lost during delivery, likely because it contained images or attachments. Our system does not accept messages containing images or files. If you need to send an image or file, please provide a link instead of attaching it directly to the email. Please resend your request without images or attachments, or post on our forums for assistance.
  7. wolstech
    You've been moved to Tommy. Thank you for the donation.
  8. wolstech
    It's used by people who can't access cPanel on the other ports. Some places like corporate networks can block 2083...
  9. wolstech
    Krydos needs to manually unsuspend it. Moving so he looks at this.
  10. wolstech

    Johnny's Rebirth

    wolstech replied to HelioHost's topic in News

    It can't be reused because of the forum account. I'v renamed you to jaybird2, You should now be able to recreate your account.
  11. wolstech

    dns

    wolstech replied to nyten's topic in Customer Service

    The domain nyten.tk does not exist in the DNS cluster. I was going to try adding it for you, but I can't find your account (though there is an account hh295832 with a similar domain). Is this the account it belongs on? If so, is it supposed to be an addon or an alias?
  12. wolstech
    Give it an hour or two. Sometimes they need an Apache restart to unsuspend. If it still doesn't work this afternoon, let me know and I'll have Krydos manually unsuspend it.
  13. wolstech
    That account cannot be unarchived because it was deleted for disk space. A Tommy invitation has been sent to the address on file so you can create a new account. We apologize for any inconvenience this may cause.
  14. wolstech
    Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...
  15. wolstech
    It should. I don't think crashing would undeploy it, it would just cause it to not run. Krydos needs to check on Tomcat though.
  16. wolstech
    What account is it? Also, you already have an account called sanoent5, and are not allowed to have 2 accounts. If you want an account unarchived, you need to delete the sanoent5 account first.
  17. wolstech
    I think Tomcat crashed. Normally you can reach the splash page for it at http://tommy.heliohost.org:8080/ (like on Johnny: http://johnny.heliohost.org:8080/ ), but it's just timing out for me.
  18. wolstech
    I wouldn't be surprised if this happened when you kept trying to sign in while suspended, since the credentials for suspended accounts are considered invalid. Unblocked.
  19. wolstech
    It was for failed cPanel logins. Make sure you're using the right password. Unblocked.
  20. wolstech
    The account omarion4 does not exist. However, an account called omarion1 does exist and is suspended for sending too many emails. The limit is 50/day. That account has been unsuspended.
  21. wolstech
    Your account has been unarchived. You should now be able to log in and your domains will start working in the next 2 hours.
  22. wolstech
    Did you wait several hours after installing the certificates? They can take a few hours to start working once installed. As of now, you either don't have any certificate installed, or have one installed and it hasn't taken effect yet. Verify it's installed and try viewing your site over HTTPS again in a few hours.
  23. wolstech
    Unblocked. That would do it. Applications with incorrect saved passwords are the usual cause of these issues.
  24. wolstech
    @Byron: This user was a Johnny account called kerkgil that got deleted in the rebuild. There is a CPMove file in the backup but the ACP entry for the account is missing, so I wouldn't consider it unarchivable (Krydos would need to create that entry again if I wanted to restore it). Please download your backup from https://heliohost.org/backup/ and sign up again.
  25. wolstech
    @Bailey: If he really doesn't want to use the forum, there's always the discord...
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