wolstech

If you put the file somewhere inside public_html and provide the URL to it, we can set that up for you externally. Please let us know what the URL to the file is.

I'll assume you're on Johnny. This is a known issue. The mbstring extension is missing from the latest Apache/PHP build and is therefore not supported on Johnny at this time. There is no estimate as to when this will be fixed as the repair will cause significant instability, new account delays, and some downtime while it is being implemented. Please move to Tommy if you need this functionality in the meantime.

He added it for you. It's external, so you won't see it in cpanel. You don't need to do anything.

#!usr/bin/python3.6 You forgot the leading /...that should be: #!/usr/bin/python3.6

It was for too many failed cPanel logins. Unblocked.

That was blocked for too many failed FTP logins. Unblocked.

The IP you posted from is not blocked. What is the IP address that needs to be unblocked?

Unblocked. Your IP was blocked for too many failed pop3 logins. Did you just recently change a mail password and forget to update It in a mail app?

It caused high load again. I'll escalate this so we can find out what's causing your load since every time you cause high load, you slow down everybody else on your server. I'd rather not unsuspend this until we know how to fix it.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

Unblocked.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. <br /><br />If you still see the suspended page, please clear your cache.

That account is permanently suspended for phishing. Please create a new account.

This support request is being escalated to our root admin.

This happens sometimes. It's due to Johnny timing out during the add process and leaving a half-added domain. Escalating so the domain can be removed from the system.

Also unblocked. In the future, please create your own topic.

Yes. Whatever the password is for that user in cpanel, should also be in that variable at the top of the script. They have to match.

The way Google implements it is by device, not by IP Address. It wouldn't be every time your IP changes. The email would be sent when there was a login for the first time on a specific computer/phone/tablet. The Google method works using cookies and a device fingerprint if I remember right. The bad news is that we can't actually implement much of anything since it's up to cPanel to add such features. I don't even know if we can turn off the IP check anymore (Krydos would be the one to know, Google suggests the ability to disable this was removed in 11.38).

Actually, many ISPs have dynamic IPs that change as frequently as every few minutes. It's especially common on cell phone data plans and dial-up connections. The only solution is to use a proxy or a VPN. I personally think the IP restriction is overkill and should be turned off since it causes a bunch of users issues, but that's my opinion. It's meant to prevent session hijacking, but I feel as if session hijacks are rather uncommon nowadays, especially when malware and Phishing are prevalent and effective solutions for attackers that are easily accomplished in bulk (users self-infect with malware through means such as fake WordPress themes, and bots have all but automated phishing campaigns).

You should be able to copy that into a plain text file and name it anything, as long as it has a .php extension. It's just a regular php file. It needs to be saved somewhere inside the public_html so its accessible from the web, or you won't be able to run it. To run it, just visit it in your browser. The database account settings are right at the top. Just set the username/password you use for the database between the " ". The host should stay as localhost.

There could be a few issues here...we can't troubleshoot it because of CloudFlare though. Please remove CloudFlare and change your nameservers to ns1.heliohost.org and ns2.heliohost.org so we can verify the DNS is correct. Much of the time, just changing the name servers fixes this issue on its own.

The domain probably didn't remove completely. You're on Johnny, which is known for this sort of thing. I'll escalate to see if Krydos can remove it for you, though it doesn't matter much since the domain is pointing to your other host just fine. It's cosmetic at this point.

Your edit is the answer. Asp.NET is currently not working on Johnny. You'll need to move to tommy for ASP.NET support. Tommy supports up to .Net 4.5.

The registrations did open last night and just filled extremely quickly. If you need to be on tommy and don't want to wait, you can donate and we'll send you an invite link you can use to sign up even when it's full for the day. Please note that if you do this, you need to donate at least $1, the invite can take up to 24 hours to come, and it will be sent to your paypal or skrill email address.

This support request is being escalated to our root admin.