wolstech

See https://www.helionet.org/index/topic/33370-heliohost-doesn%E2%80%99t-know-that-i-login-in-the-last-month/

USD $5 or more will get you 1GB of extra disk space on your account. Maximum for any user is 2GB (1GB you normally get, plus the donation for the extra GB). Also, you have 2 accounts. Having 2 accounts violates our Terms of Service and will get you suspended. Please delete one of your two accounts within 24 hours or both accounts will be suspended.

Unsuspended. It may take several hours for the suspended page to go away. If it does not, let us know and we'll look into it further.

Dang, that topic is 4 years old... Anyway, I'm not seeing that domain in our system. What is your username? I'll just change it for you.

See if you can access cpanel now to back it up yourself. It was half suspended...the system said it was active but it quite clearly wasn't when I looked at it... If not, let me know and I'll back it up and email a link to you.

We run cpanel, so we use Apache on Linux (centos specifically). Our accounts offer 1GB of space, unlimited bandwidth, a variety of programming languages such as php, Perl, Python, and Java, and email service with a limit of 50 emails per day (email services not available in all areas). An additional 1GB of space is given to anyone who donates $5 or more. For production websites, I would recommend you sign up on our tommy or Ricky server. Registrations for these accounts are limited per day. They open at midnight UTC every day and fill quickly. If you prefer, donating $1 or more also gets you a tommy account without the hassle of hoping you can get one at midnight. I suggest avoiding our Johnny server if uptime, speed, or reliability are important, as the Johnny server is meant for testing and has regular malfunctions, poor performance, and a lot of downtime.

The account has been moved to Tommy. Krydos needs to enable the ASP.NET support for you now. @Krydos: Johnny failed to clean up httpd.conf for his account during the move. Not sure if this will be an issue or not. The account did move to Tommy though. User: loretojr Domain: loretojr.heliohost.org Failed to lock httpd.conf and associated files: Cpanel::Exception::Timeout/(XID nv4s8m) The system failed to lock the file “/etc/apache2/conf/httpd.conf” after 301 seconds. at /usr/local/cpanel/Cpanel/Exception/CORE.pm line 336. Cpanel::Exception::create("Timeout", "The system failed to lock the file \x{e2}\x{80}\x{9c}[_1]\x{e2}\x{80}\x{9d} after [quant,_2"..., ARRAY(0x2bb01a0)) called at /usr/local/cpanel/Cpanel/SafeFile.pm line 729 Cpanel::SafeFile::_timeout_exception("/etc/apache2/conf/httpd.conf", 301) called at /usr/local/cpanel/Cpanel/SafeFile.pm line 761 Cpanel::SafeFile::_die_if_file_is_flocked_cuz_already_waited_a_while("/etc/apache2/conf/httpd.conf", 301) called at /usr/local/cpanel/Cpanel/SafeFile.pm line 829 Cpanel::SafeFile::_lock_wait("/etc/apache2/conf/httpd.conf") called at /usr/local/cpanel/Cpanel/SafeFile.pm line 355 Cpanel::SafeFile::_safelock("/etc/apache2/conf/httpd.conf") called at /usr/local/cpanel/Cpanel/SafeFile.pm line 558 Cpanel::SafeFile::_safe_open(undef, 66, "/etc/apache2/conf/httpd.conf", CODE(0x2b83950), "safesysopen") called at /usr/local/cpanel/Cpanel/SafeFile.pm line 208 eval {...} called at /usr/local/cpanel/Cpanel/SafeFile.pm line 207 Cpanel::SafeFile::safesysopen(undef, "/etc/apache2/conf/httpd.conf", 66, 384) called at /usr/local/cpanel/Cpanel/SafeFile.pm line 121 Cpanel::SafeFile::safesysopen_no_warn_on_fail(undef, "/etc/apache2/conf/httpd.conf", 66, 384) called at /usr/local/cpanel/Cpanel/Transaction/File/Base.pm line 137 Cpanel::Transaction::File::Base::new("Cpanel::Transaction::File::Raw", "path", "/etc/apache2/conf/httpd.conf") called at /usr/local/cpanel/Cpanel/Transaction.pm line 20 eval {...} called at /usr/local/cpanel/Cpanel/Transaction.pm line 20 Cpanel::Transaction::get_httpd_conf() called at /usr/local/cpanel/Cpanel/HttpUtils/Config/Apache.pm line 73 Cpanel::HttpUtils::Config::Apache::new("Cpanel::HttpUtils::Config::Apache") called at /usr/local/cpanel/Whostmgr/Accounts/Remove.pm line 706 Whostmgr::Accounts::Remove::__ANON__() called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Try/Tiny.pm line 97 eval {...} called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Try/Tiny.pm line 90 Try::Tiny::try(CODE(0x14be128), Try::Tiny::Catch=REF(0x2b6de98)) called at /usr/local/cpanel/Whostmgr/Accounts/Remove.pm line 707 Whostmgr::Accounts::Remove::_remove_httpd_vhosts("loretojr", "loretojr.heliohost.org", "loretogutierrezjr.loretojr.heliohost.org", "loretogutierrezjr.com") called at /usr/local/cpanel/Whostmgr/Accounts/Remove.pm line 398 Whostmgr::Accounts::Remove::_killacct("user", "loretojr", "killdns", 1) called at /usr/local/cpanel/Whostmgr/Accounts/Remove.pm line 914 Whostmgr::Accounts::Remove::_removeaccount("user", "loretojr", "keepdns", undef, "force", 1) called at bin/removeacct.pl line 72

What version of Python, and what server? Krydos can install this for you, but we need to know where.

Moving...

Verify that the file permissions are set to 644. That's the number one cause of 500 errors.

It says it's active even though it's showing a suspended page. Suspending and unsuspending it didn't help, so I'm not sure what's wrong with it. Let's have Krydos take a look.

Did you change the file permissions to 644? Files uploaded over SFTP are 664 (note the second six) and need to be changed. The server will not execute scripts with permissions of 664. Also, try renaming your htaccess, file so it's ignored and try again.

I'll process this when I get to a computer. Krydos has to do the Asp.net install though, and we do not support Ruby on Rails anymore.

You got being blocked by our firewall for excessive invalid login attempts via SFTP. I've unblocked you. Try using plain unencrypted ftp on port 21 instead. Also, no we do not geoblock our service, however we do prohibit the use of email for users in some countries. Based on the information I have, you are not in one of the countries affected by this limitation.

This is disabled by default and has to be requested for each database, user, and ip that needs it. What database, DB user, and IPs (or you can allow any IP) need remote access?

This is normal since you picked Johnny. Johnny is intended as a playground for people who don't care about performance or uptime to experiment with our services, and is not meant for running a production-grade website. You should move to Tommy or Ricky if you need reliable hosting. These servers have very limited signups, and as such performmmuch faster and have far fewer issues and significantly less downtime than Johnny. Registration opens at midnight UTC every day and fills quickly. Donating will also get you a tommy account. This monitor shows the historical uptime for each of our servers. http://heliohost.grd.net.pl/monitor/ As you can see, Johnny is regularly the poor performer.

Forget cloudflare for now and just use our name servers. Add the domain to your account as an alias, and wait 12 hours. After that, clear your cache and verify it works. If you are able to view it via a proxy but not from your normal connection, try a different connection (e.g. a cell phone on using its data plan instead of your home internet). Many ISPs cache our queued pages, and there's nothing you or us can do except wait until those caches expire.

Inactivity accounts sometimes take several hours to unsuspend. If it's still showing suspended in 12 hours, let us know and I'll have Krydos manually unsuspend it.

You were suspended for inactivity. Please make sure you log in once every 30 days. Unsuspended.

$1 minimum, you can donate here: https://www.heliohost.org/donate/ Please post your username and transaction ID if you donate so we can move you.

You signed up on Johnny, which is our experimental server. Johnny is meant for usr s who don't care about the speed or uptime of their account and just want to play around. It is the server with the worst uptime. Errors and timeouts like you're experiencing are completely normal for this server due to severe overcrowding. As you can see here: http://heliohost.grd.net.pl/monitor/ , performance is much better on the other servers, and you may be better served by signing up on one of those when registrations are open. They open each day at midnight UTC and fill quickly. Tommy usually fills in under a minute due to demand (it has the best performance and most features), but Ricky usually lasts an hour or so.

Two factor authentication has been removed from the account rajdis.

Tommy is meant as a fast production server, whereas Johnny is meant for experimentation and other tasks where uptime and speed are not important. As for features, Tommy and Johnny are similar. The differences in features are primarily just the availability of ASPX support and AutoSSL on Tommy at this point. In the past, Johnny offered older ASPX and Ruby on Rails for those who needed it, but these are no longer offered.

Unblocked. It was for failed SFTP logins, so check the password in your FTP client for mistakes.

The eu.org service has known compatibility issues with cPanel, especially when you're using subdomains more than one level deep. We usually recommend that domains from eu.org be your main domain. Alternately, they must be added by an admin. The system successfully parked (aliased) the domain “distribure.in.eu.org” on top of the domain “distribure.cf”. The domain distribure.in.eu.org has been manually parked to the account rajdis and should start working within the next few minutes.