wolstech

This is a known issue. Johnny's PHP broke last night, likely due to that maintenance we were performing (which involved rebuilding PHP and Apache). Please watch https://www.helionet.org/index/topic/29106-johnny-php-does-not-work/ for updates.

Unblocked.

The account saber is listed as active.

PHP is broken on Johnny. https://www.helionet.org/index/topic/29106-johnny-php-does-not-work/

AutoSSL is already supported on Tommy and is already disabled on Johnny (the testing server). It takes up to 24 hours for a certificate to issue after adding a domain though.

You found the answer already, but I just wanted to add that the minimum donation is $1 for those who find this topic.

Duplicate of https://www.helionet.org/index/topic/29106-homepage-problem/

This support request is being escalated to our root admin.

Johnny php appears to be messed up, likely from the maintenance. My site on Johnny does the same thing. Not sure if that maintenance finished or not yet... Escalating.

First off, do you have/can you prove you have a license for IPB? (We don't allow nulled software.) As for your concerns... Pcntl_exec is a security risk based on what I've read since it's basically just exec() that reuses process space. This one does need to go since exec is already disabled. We intentionally enabled the display_errors because we get too many complaints about 500 errors with them off. I and many others prefer them on, and 90% of other hosts also have them on by default. People expect the errors to appear if their script is broken. A regular 500 error doesn't tell you anything useful. Escalating to disable pcntl_exec()...

That's not our suspended page. Our suspended page looks like http://tommy.heliohost.org/cgi-sys/suspendedpage.cgi Also, that domain works properly for me. It's a DNS issue with your computer, network, or your ISP.

It's archived. Escalating so it can be restored.

You need to put the stuff that's inside the "Web Files" folder in the prometheus folder. You put the entire "Web Files" folder in http://tldgc17.heliohost.org/prometheus/, when you were only supposed to put the contents in there. You need to move everything in public_html/prometheus/Web Files/ into public_html/prometheus/, then delete the (empty) Web Files folder. As for the 500 error, there's a ton of things that can cause that. Invalid .htaccess files are the most common cause.

Unblocked.

We don't give WHM access to users, its for root admins only. Ioncube is not supported on Johnny. You need a Tommy account for it. Also, do you have a license for WHMCS? We don't allow nulled (pirated) software.

He had us set that to run every 5 minutes, so likely a combination of frequent, repeated runs and poorly written code. I would suggest reducing its run frequency and looking into optimizing that code.

Gone.

There's an option for it in cpanel. It's at the top under "directory privacy". Be aware that if you use this, too many failed logins from a single IP in a short time will get the network that PC resides on an IP ban, and you'll need to ask us to unblock you.

I'm sure that's something we can allow, especially if it's just going to one address (you) repeatedly. If you post a new topic in customer service, i can escalate it to see if we can get this set up for you.

You can post over in customer service asking for more. Usually hitting this limit comes from sending mass emails like newsletters or (more commonly) spam. You'll need to answer the following questions for us: How many emails per day do you plan to send?What is the content of the emails you're sending? Can you provide an example email?How you're getting permission from the recipients to send them email?How can a user unsubscribe from your emails?Please be aware that we do not allow the sending of unsolicited bulk mail (spam). If we receive an abuse report for any email you send, you'll be suspended for sending spam.

That probably happened because the logins will always fail while you were suspended. Unblocked.

You were suspended for sending too many emails. The limit is 50/day unless you request and are approved for more. You've been unsuspended.

Probably not, seeing that needing that many is absurd. Even most paid hosts have such limits (I manage a site for a client on a paid host, their limit is 2 [!!!]). You'd probably need to run your own mysql server just for that software. You should find replacement software, not a replacement web host. For what it's worth, any software requiring this ridiculous amount of persistent connections is almost certainly terribly written junk that should be fixed or replaced. Can't you just run the game server without this software (it appears to be an extension of some sort)? I'm sure there are hosts without this limit, but nearly all free hosts are going to have this problem, and I've never used a paid one in this capacity, so I can't recommend such a service that will meet these requirements.

This support request is being escalated to our root admin.

This support request is being escalated to our root admin.