wolstech

It was blocked for too many failed cPanel logins. Unblocked.

Yes, though you need to provide your own certificates on Johnny. Tommy on the other hand offers automatic SS, which means he generates, installs, and renews your certificates for you. I highly recommend Tommy if you're considering using SSL.

Try your main domain now. As for the addon domain, I don't have the ability to modify them. Try removing it, waiting 10 minutes, then re-adding it to force the records to recreate.

The white doesn't mean they're down. It means there's no data available. Usually that happens when the monitor is broken or down for maintenance. We don't own or operate that monitor (by design), so we don't have the ability to fix it. It's owned by Piotr, so he'll fix it when he sees it.

That account is archived. Escalating so it can be restored.

You do it in the page where you create the database, not the remote MySQL page. Create a user, then assign to database and grant all permissions when prompted. Also, we don't allow automatic creation of databases (well, easily...you'd have to write a script to automate the cPanel UI...), so if your software needs to create entire databases (e.g. CREATE DATABASE statements), it will not work properly.

That's generally the error you get when the remote MySQL tab is set up wrong, or when the user isn't assigned to the database in the MySQL databases section. Did you remember to assign the user to the database, and did your IP address change? For testing, add a % sign to allow from all in remote MySQL, verify you've assigned the database user to the database and granted it permissions in the MySQL databases page, then see if it works.

That feature is currently unavailable due to an issue with our payment processor. Please donate using PayPal or skrill for the time being.

Did you try using johnny.heliohost.org as the hostname?

This support request is being escalated to our root admin.

The forum email address can be changed by you, and the email for your hosting account can be changed in cPanel (it's at the bottom under Contact Info). I can change the forum username for you if you wish. You cannot change the username of a hosting account without deleting the account and recreating it (the domain can be changed, just not the cPanel username).

Thank you for your donation. Invites are only automatic if you donate through the form on https://heliohost.org/donate/ Krydos has to send invites for Paypal and Skrill donations manually, so they can take a few hours. Can you post the transaction ID number so we can check if it's been sent?

Blocked for too many failed cPanel logins. Unblocked.

It's actually been existence for less than 24 hours since you created it when the server wasn't processing new accounts (the server didn't actually create that until late yesterday sometime). An Apache restart is showing as in progress right now, which is what you're waiting for to get this working. If it doesn't work once that finishes, I'll escalate.

The server Stevie crashed 6 months ago. That account has been gone since early January. There's no way it was within 48 hours of our notice unless the notice was erroneous. If you need the contents, your can try retrieving a backup of it from http://heliohost.org/backup/, but be aware that not all accounts are available. If you receive a not found error, a broken link, or an empty archive, it means the account could not be backed up. When requesting the backup, your need to use the same email address that was used on that account to request it.

Domains on Johnny accounts take up to 24 hours to start working.

Unblocked and moved to customer service.

Not sure if a typo or not, but if you actually meant server IP, it won't work. You need to use your domain name to see your site. We don't support direct IP address access because we're a shared host. The host name (your domain, which is included in HTTP headers in the Host field) is what tells Apache what account's content to serve. The IP address of the server is not a valid domain, so it will always show queued.

Apache is down on Johnny: http://heliohost.grd.net.pl/monitor/ cPanel and FTP should be working fine, however your actual website will be inaccessible until this is corrected. Escalating.

It's not just you. Johnny's Apache is down: http://heliohost.grd.net.pl/monitor/ Either Krydos is still working on Apache (he was recompiling it recently), or something broke. Escalating.

Its creation is pending. Johnny's account creations are currently not processing because we are rebuilding apache on that server. Similarly, deletions/renewals/etc. also aren't working for Johnny right now. When the apache compile process is finished, the accounts that registered during this time will be created. Best thing to do is just wait.

No. You need to use a different username, email, and domain.

As someone who despises popads and actually went to the effort of blocking it at the network level at my house (they're very good at beating blockers and pushing adware)...just no. For laughs, I just tried opening their website through a VPN...and my malwarebytes blocked it... We already use adsense. It's our primary source of non-donation revenue. We also have a few affiliate programs for things like buying domains, though we don't make much from those.

It was open for a few minutes tonight, but it can be a challenge...Tommy has been known to fill for the day in as little as 9 seconds (yeah, it's literally "mash the refresh button and hope you win the lottery" because everybody else wants those accounts too and we only allow a few a day to prevent him from becoming another Johnny...). Ricky wasn't a bad server when he was up. Decent uptime and reasonably fast. I used to use that server back when it was called Stevie. The server is down due to hard disk failure. We got our money's worth though...10 years on one set of disks ain't bad... Unfortunately, it might be the end of August/early September before he's back up since we have to raise money to buy disks, then wait for the server to be re-disked (most of us are on the east coast, the server's in California, so that'll occur when the founder next travels out there for personal business), then install all the software again.

You were blocked for too many failed POP3 logins...did you change an email password recently and forget to update a mail client or phone mail app? You've been unblocked.