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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. wolstech
    Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic you might consider trying paid hosting from our partner starting at only a cent for the first month. https://www.heliohost.org/partners/hostgator
  2. wolstech
    Java and JavaScript are not the same thing despite their similar names. They are two entirely different languages. Which one are you actually trying to use?
  3. wolstech
    Do you want me to move your existing account to Tommy? If so, let me know and I'll move it for you. If not, please delete your existing account first. You are only allowed one account, so you can't receive an invite while you already have an account.
  4. wolstech
    Can this be looked at? Looks like Apache died/has been dead for more than a day. cPanel seems to be working fine though...
  5. wolstech
    Johnny is backlogged creating accounts because he is down. Your account will be created when the server comes back up.
  6. wolstech
    Your message's content was lost during delivery, likely because it contained images or attachments. Our system does not accept messages containing images or files. If you need to send an image or file, please provide a link instead of attaching it directly to the email. Please resend your request without images or attachments, or post on our forums for assistance.
  7. wolstech
    Then why do you have another account called mysupportpaypal.ooo (which is obviously phishing)? Please find another web host.
  8. wolstech
    Can you explain what you were planning to use this domain for?
  9. wolstech
    That account is suspended for Phishing. HelioHost does not tolerate phishing activity of any kind, and for security reasons will not unsuspend, back up, or delete an account that was involved in phishing. We apologize for any inconvenience this may have caused.
  10. wolstech
    Can you explain what the suspicious content on your account is and why it's serving fake error pages? It looks eerily like the data collection half of a botnet.
  11. wolstech
    Seeing that the project contains the file, there is probably something wrong with the way it's being compiled. Start over using a new project.
  12. wolstech
    The /renew/ link is typically used to restore an account that went inactive already. If this was a reminder email that you were about to go inactive, https://heliohost.org/login/ would be more appropriate. You can also just use https://tommy.heliohost.org:2083/ (with nothing after the slash) to log in and have it count. I'll let Krydos look at this to see why you didn't count when logging in through the /renew/ form.
  13. wolstech
    Yep. Empty the trash to fix that.
  14. wolstech
    You change PHP versions and enable .html processing in .htaccess. A line similar to this may already exist if you used MultiPHP manager. In this case, add the .html to the end of the line. AddType application/x-httpd-ea-php56 .php .php5 .phtml .html (You can change the php56 portion to the version you want to use, we support php54, php55, php56, php70, php71, php72). Note that directly modifying this line is incompatible with the MultiPHP manager in cPanel. If you do this, you should not attempt to set a PHP version with MultiPHP manager or it will delete your changes. This line will work in any folder too, so you can have different PHP versions or file extensions for different folders. The MultiPHP manager GUI is limited to per-domain settings only.
  15. wolstech
    Tommy offers 7.1 and 7.2, you can change versions here: https://tommy.heliohost.org:2083/frontend/paper_lantern/multiphp_manager/index.html#/config/ By the way, Magento is known for getting people suspended for high load due to being extremely bloated. I would suggest other software if you can.
  16. wolstech
    Just a heads up on that htaccess...forcing the www is a bad idea. Not only is it a needless redirect, forcing it can lower your ranking on search engine and will break subdomains if their root folder is inside the folder containing this htaccess. In addition, there are (typically older) scripts that rely on not having a www in front (no idea why, but I used to use one).
  17. wolstech
    That account is currently inactive pending deletion. Just wait a few hours and it should go away on its own. If it doesn't, I'll look into it further.
  18. wolstech
    We also have an ETH wallet ( 0x383342844e8104579A7D147aD982F009Efb4962A ).
  19. wolstech
    Error reporting can't be disabled for syntax errors. It works just fine: With it off https://www.raxsoft.com/temp/no_error.php and on https://www.raxsoft.com/temp/error.php no_error.php: <?php error_reporting(0); mysql_fetch_array($null); ?> error.php <?php mysql_fetch_array($null); ?> More than likely the software you're using hijacks the error reporting state and tries to control it on its own. You'll need to either check for an option in the software (usually hiding in a config file), or go through the source code of the software you're using and comment out any error_reporting options that it tries to set.
  20. wolstech
    What is the account's username?
  21. wolstech
    error_reporting(0); should definitely work. Are you sure your software doesn't have logic in it somewhere that turns it back on?
  22. wolstech
    Unblocked.
  23. wolstech
    That domain works for me. I see this: https://imgur.com/a/XAYPlaa Which is what should be shown since you don't have an index.php in your public_html folder. The only other content I see is a broken Joomla installation in the joomla folder. Clear your cache, and try using a different computer or internet connection (e.g. cell phone on data plan, a VPN, etc.) if it doesn't help. We're unable to provide much assistance with broken software, so you'll need to figure out the Joomla issue if that's what is supposed to be your site. Odds are the database configuration is wrong though.
  24. wolstech
    Please clear your cache.
  25. wolstech
    It was blocked for failed SFTP logins. Unblocked.
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