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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. Done. You should now be able to log in and your website should start working within 12 hours.
  2. Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...
  3. Are you sure this worked elsewhere? The SQLConnection object is usually for Microsoft SQL Server, not MySQL...we don't offer Microsoft SQL Server.
  4. The email address on dressdoc has been updated. Please ensure that it's also updated in cPanel and you should be good.
  5. Oh, that part of the system. There is no way for you to change that one, only the one used by cPanel. What email do you want to use? I'll change it for you.
  6. You can do it yourself from here: https://ricky.heliohost.org:2083/frontend/paper_lantern/contact/index.html
  7. The account opendriv was permanently deleted for disk space due to its age and cannot be restored. Also, please be aware that our Terms of Service only allow you to have one account. Since opendriv has been deleted, you may keep dressdoc as your account.
  8. You're now on Ricky. It may take up to 2 hours for the site to start working again.
  9. You'll know because we'll announce it on our news forum. If you follow us on Twitter or Facebook, the news shows up there too Do you want me to move the existing Johnny account to Ricky, or create a new account (if you want a new account, you need to delete your Johnny account first)?
  10. Thank you and we're glad you liked our services If you want, I'd be happy to send an invite to Ricky for you so you can use a server that's a little better than Johnny. He doesn't support Java or ASP.NET though, so if you need those, you'll need to stick to Johnny.
  11. This is a known limitation of our service. We have another Indian user with a debit card as well, and he also can't donate directly. Some users have had success buying something like a Visa gift card and donating using that. If that's not an option for you, you'll need to use Johnny or Ricky, or wait several months until we offer free Tommy signups again after the disk space upgrade is installed.
  12. You have to have a credit card accepted by paypal to donate (which is basically anything with a Visa or Mastercard logo). We can't accept debit-only cards, RuPay, or bank accounts in foreign currencies. Alternately, if you have cryptocurrency, you can donate in Bitcoin, Monero, Aeon, or Electroneum. Wallets can be found here: https://www.heliohost.org/donate/
  13. Krydos hasn't turned it on yet. He'll post here when he does. It can take several hours.
  14. Tommy requires a donation right now due to low disk space. Please post your donation transaction ID so we can send your invite or move your account. Alternately, you can delete your account again and move to Ricky at midnight UTC for free.
  15. Are you exporting it from our server? If so, more than likely its once again size causing the export to time out and send an empty file. If only the data is missing, it's because there's no data in there (I didn't import the demo data). PHPPgAdmin and postgres really seem to struggle on Johnny due to poor performance too. If you were on Tommy, this database would likely work just fine though disk space might be an issue (all our servers offer the same 1GB, though that NAS fundraiser we're holding hopes to eventually increase that). We have postgres 9.x on Tommy, and the server is also significantly faster.
  16. Krydos needs to enable remote access per database and per user. We don't have it turned on by default for security reasons. What IP addresses need access, or do you want it from any IP?
  17. This is intentional. In fact, we never meant to support them to begin with, but forgot to turn the setting off when we built the server. Short tags are considered bad practice and are also obsolete (they can conflict with files from other standards that also contain <?, such such as some XML files). Please update your code to use full <?php tags.
  18. Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. <br /><br />If you still see the suspended page, please clear your cache.<br /><br />If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic you might consider trying paid hosting from our partner starting at only a cent for the first month. https://www.heliohost.org/partners/hostgator
  19. Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. <br /><br />If you still see the suspended page, please clear your cache.<br /><br />If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic you might consider trying paid hosting from our partner starting at only a cent for the first month. https://www.heliohost.org/partners/hostgator
  20. Honestly, none of us have any idea why this keeps happening to your account. You're the only one with the issue though, so something unique to you or how you're using our service is stealing your password. The cPanel password generator is random and runs on the client, so no, we don't have the passwords it generates. The only way they'd get out is if something on your computer grabbed them while you were changing it or entering it to log in. I suspect one of the devices you check the mail on is compromised. In addition, if you use a mail program like Outlook or the Windows Mail app, some malware just uses the native mail functions in Windows to send the spam mail using the default configured email address (which if its this account, will result in us getting the abuse reports). This method doesn't even require that the password be known to the malware author because Windows knows and they can just make their malware ask Windows to send the mail for them. Unsuspended again. Please change passwords and perhaps a malware scan would be a good idea as well. The abuse report has been provided below for reference. The spam links were removed to avoid promoting their dubious pharma website. We have received a complaint about your account. Please investigate and fix within 24 hours. Hurricane Electric Abuse Department support@he.net From fbl-no-reply@postmaster.aol.com Sun Feb 4 01:08:24 2018 Return-Path: <fbl-no-reply@postmaster.aol.com> X-Original-To: report@abuse.he.net Delivered-To: report@abuse.he.net Received: from smr-m04e.mx.aol.com (smr-m04e.mx.aol.com [204.29.186.193]) by abuse.he.net (Postfix) with ESMTPS id 905F35401E7 for <report@abuse.he.net>; Sun, 4 Feb 2018 01:08:23 -0800 (PST) Received: from scmp-m008.mail.aol.com (scmp-m008.mail.aol.com [172.29.110.249]) by smr-m04e.mx.aol.com (AOL Mail Bouncer) with ESMTP id 9A5C43800086 for <report@abuse.he.net>; Sun, 4 Feb 2018 04:08:15 -0500 (EST) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=mx.postmaster.aol.com; s=20160722; t=1517735295; bh=lSzh0o3fXpO8q1B99GsT8T2d3g8GUx8fBSCNdxO40u0=; h=To:From:Date:Subject; b=J8BgA7Jt6OvpPYlPY7alZj4Bnm1N4JZx6EGv0uEPd4il+pkk+vOE4uldETZDQ0lK0 HO+XJqmaAjgxrt72bE3/68Zvyz5Fd+TzOozIRXw8ThS9GqsnsvrYKfuJ/PSAJ4IxG9 g36aWri6/fARkWITDDrrO9GYJJx3TKM+jkUqf4iw= Received: from fbl-no-reply@postmaster.aol.com by scmp-m008.mail.aol.com; Sun, 04 Feb 2018 04:08:14 EST To: report@abuse.he.net From: fbl-no-reply@postmaster.aol.com Date: Sun, 04 Feb 2018 04:08:14 EST Subject: Email Feedback Report for IP 66.220.18.189 MIME-Version: 1.0 Content-Type: multipart/report; report-type=feedback-report; boundary="boundary-1138-29572-2659438-6813" X-AOL-INRLY: icgit.com.uy [66.220.18.189] scmp-m008 X-Loop: scomp --boundary-1138-29572-2659438-6813 Content-Type: text/plain; charset="US-ASCII" Content-Transfer-Encoding: 7bit This is an email abuse report for an email message with the message-id of AE6583B3.1979184@icgit.com.uy received from IP address 66.220.18.189 on Sun, 4 Feb 2018 02:30:24 -0500 (EST) For information, please review the top portion of the following page: https://postmaster.aol.com/fbl-request#info For information about AOL E-mail guidelines, please see https://postmaster.aol.com/best-practices If you would like to cancel or change the configuration for your FBL please use the tool located at: https://postmaster.aol.com/fbl-request --boundary-1138-29572-2659438-6813 Content-Disposition: inline Content-Type: message/feedback-report Feedback-Type: abuse User-Agent: AOL SComp Version: 0.1 Received-Date: Sun, 4 Feb 2018 02:30:24 -0500 (EST) Source-IP: 66.220.18.189 Reported-Domain: icgit.com.uy Redacted-Address: redacted Redacted-Address: redacted@ --boundary-1138-29572-2659438-6813 Content-Type: message/rfc822 Content-Disposition: inline Return-Path: <adrian@icgit.com.uy> Received: from icgit.com.uy (icgit.com.uy [66.220.18.189]) (using TLSv1.2 with cipher ECDHE-RSA-AES256-GCM-SHA384 (256/256 bits)) (No client certificate requested) by mtaig-aal01.mx.aol.com (Internet Inbound) with ESMTPS id 2A55E70000084 for <tcwas16255@aol.com>; Sun, 4 Feb 2018 02:30:24 -0500 (EST) Received: from [200.66.119.214] (port=4887 helo=[127.0.0.1]) by tommy.heliohost.org with esmtpa (Exim 4.89) (envelope-from <adrian@icgit.com.uy>) id 1eiEko-0006Co-5b; Sat, 03 Feb 2018 23:30:22 -0800 To: redacted@yahoo.com Cc: redacted@sbcglobal.net From: adrian@icgit.com.uy Subject: Thus forces a larger dose? Message-ID: <AE6583B3.1979184@icgit.com.uy> Date: Sun, 4 Feb 2018 08:30:20 +0100 User-Agent: Mozilla/5.0 (X11; Linux i686; rv:38.0) Gecko/20100101 Thunderbird/38.2.0 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=UTF-8 X-AntiAbuse: This header was added to track abuse, please include it with any abuse report X-AntiAbuse: Primary Hostname - tommy.heliohost.org X-AntiAbuse: Original Domain - aol.com X-AntiAbuse: Originator/Caller UID/GID - [47 12] / [47 12] X-AntiAbuse: Sender Address Domain - icgit.com.uy X-Get-Message-Sender-Via: tommy.heliohost.org: authenticated_id: adrian@icgit.com.uy X-Authenticated-Sender: tommy.heliohost.org: adrian@icgit.com.uy X-Source: X-Source-Args: X-Source-Dir: x-aol-global-disposition: S Authentication-Results: mx.aol.com; spf=none (aol.com: the domain icgit.com.uy appears to have no SPF Record.) smtp.mailfrom=icgit.com.uy; X-AOL-REROUTE: YES x-aol-sid: 3039ac1b14c15a76b6904d46 X-AOL-IP: 66.220.18.189 X-AOL-SPF: domain : icgit.com.uy SPF : none Understimulation, the persistence of learned sexual behaviour? <spam link removed> 1 Sexual orientation, identity, and behavior? --boundary-1138-29572-2659438-6813--
  21. Moved so Krydos looks at this about the odd subdomain subfolders.
  22. This support request is being escalated to our root admin.
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