wolstech

You can’t, which is why this is in the escalated bin. Krydos is the only one who does this, so you’ll need to wait for him to see the request.

That account doesn't exist, so it must have already been deleted.

Please fix or remove that script immediately. It caused several minutes of downtime on tommy. If you get suspended for this for a third time, you'll be moved to Johnny. Unsuspended.

Usually that happens when your network doesn't allow traffic on port 2083 (very common on work and school networks). Try a different internet connection (like a cell phone data plan) and see if it works.

Also, please be aware when you create a subdomain, it takes time to start working properly. Johnny and Ricky take 2 hours or so. Tommy can take longer.

This is not supported on our shared hosting, mostly in fairness to others also waiting for/using Java. Every war deployed causes additional load on the server, and allowing 2 wars would mean your account gets to hog a second slot that could otherwise be given to someone waiting in line. You could easily accomplish this on a VPS though. Tomcat itself is more than capable of it.

Please provide the transaction ID of the donation made for your invite so this can be resent.

Same issue as before. Please remove whatever software you’re using (I’m guessing WP, I can’t check from my phone) entirely. WP is notorious for this issue. If you get suspended a third time for this, it will not be unsuspended again until an admin deletes the offending software. Unsuspended.

Correct. Unless something has changed, you should never mark the posts in the email forum as solved. From what I was told, the post title is essential to how it tracks which email address the thread belongs to.

Krydos has to do this for you.

The templates should never be used in the email forum specifically because of that Solved flag (which breaks the email script). In addition, they don't work on mobile. I don't use them elsewhere too often either, but that's more because I usually want to include details specific to the case and it's easier to write my own post vs. use a template then edit it.

Sometimes this happens. It's usually our website having issues. Try using https://ricky.heliohost.org:2083/ to log in directly instead of using our website. Note that this form requires you use dasmarcy as your username, not your email address. Also try using the password reset option on that page if necessary. If it still won't work, let me know and I'll manually reset it and take a deeper look. Finally, be aware that when your hosting server is down, our website will not allow you to log in since it has to ask the server in order to validate your password.

WordPress got compromised...WP is notorious for this sort of problem. It's well known for being poorly coded, insecure, buggy, and also very heavy on resources. It's the leading cause of hacked accounts here at HelioHost. WP itself is notorious for security holes, and many of the free plugins and themes available for it are actually disguised backdoors. When you unknowingly install such a backdoor, it notifies the hacker, who then uses it to compromise your account, typically so they can send spam or set up a phishing site. The best way to deal with Wordpress's security issues...is to not use Wordpress. Just about any other CMS available is more secure than WP. We usually recommend Joomla. It's probably the second most common CMS in use today and has almost as much content available for it.

What he meant is you're not allowed to have a second account at all. Creating a second account will result in suspension for violating the TOS. You won't be able to create the second one anyway because the domain can only belong to one account at a time. The second account will fail to create due to the domain being owned by another user (your current account). If you try to work around this, you'll find it impossible to get your content to show due to the domain not being attached to the account (it'll be permanently queued). To be honest, Tommy's uptime is pretty good such that I never bothered to do this in the 8 years I've been with HelioHost. I run 3 production websites on him and see maybe a few minutes of downtime per week, mostly in the early morning hours (at least it's early morning EDT...)

Done. You can now log in, and your website will start working whenever Apache next restarts (probably within the hour since I manually requested it to restart). You may need to flush your DNS cache as well since the IP address of your account has changed.

Done. You should now be able to log in and your website should start working within 2 hours.

Yeah, the "send to new server" step is done, and the "receive on new server" part takes some time to move, it's 71% done...

Yeah, Youtube downloaders generally don't work well here. These and proxies are the top two load causers, with Wordpress being a third.. They use way too many resources, and if they don't just time out, they end up earning the user a suspension for load instead. The best solution here is to not host a Youtube Downloader.

Unarchiving... Also, your username is xlory061.

Moving...

That account cannot be unsuspended because it was hacked and used for illegal activity. Please sign up again. An invite has been sent for the replacement account so you don't have to wait

From the looks of it, that's "email marketing" software (basically a glorified spam bot). We generally don't allow the sending of bulk advertising emails here because they nearly invariably end up getting us blacklisted for spam. It appears you haven't used it yet, otherwise you'd be suspended for Spam (or Sending too many emails) instead. Please remove the contents of that folder. I'd suggest removing all of those mailxxxxx subdomains if you can. The only thing they're doing is raising the risk of your account being suspended. Unsuspended. PS: The script you're using on webvalue.xyz is broken. A lot of the data feeds that it used aren't available anymore due to age, so it won't calculate correctly unless you modify the nexstats library to use different data sources.

That account failed to unarchive due to a server error. An invite for a replacement account has been sent to you. Please use the invite to sign up again.

That account doesn't work because it's archived. Unarchiving. EDIT: Do you know anything about an account called fluffy48? It appears to be very similar to the one that ducky.heliohost.org belongs to.

Based on the lack of response, I'm going to assume the account was intended to be used for phishing or other illegal activity. That account cannot be unsuspended.