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Everything posted by wolstech
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[Solved] The deployment of my .war file failed
wolstech replied to cridus's topic in Escalated Requests
Your path is wrong, the endpoint is actually at http://ds3cheatersblocker.heliohost.org/cridus10_ds3cb/getcheaters (the filename always goes after the main domain). It seems to somewhat work, in that it returns what appears to be empty JSON (just a [ ]). -
[Solved] Table doesn't exist error on MySQL database
wolstech replied to joserg96's topic in Escalated Requests
Yeah, you can't drop it. Krydos needs to drop it for you. In the meantime if you want, you can create a new DB with a different name and restore the database backup into it. -
I don't get where or how to use nameservers...
wolstech replied to auxilor's topic in Customer Service
Name servers are used on the domain registrar's website to point the domain to us. Did you register the domain? We don't register domains. Since you're using a .tk, you should register over at Freenom.com and sign up for that domain. During the process, there's an option to use your own custom DNS servers, and that's where you enter the nameservers. -
[Solved] Tommy server java session variable not working
wolstech replied to jimmykd's topic in Customer Service
That's a known issue caused by the limitations of Tomcat running in a shared environment like this. Some have managed to get this working by playing with the sessionCookiePath in context.xml or doing various other things (such as prefixing their war with username_ which is also required if WARs need to find resources packed inside them) but its hit or miss. We also don't have many Java programmers on here, so support for broken code is rather limited. Others have had issues with session-related code too: https://www.helionet.org/index/topic/32294-solved-request-for-war-file-to-be-deployed/?hl=%2Bjava+%2Bsession&do=findComment&comment=145801 (no fix found) https://www.helionet.org/index/topic/31718-i-have-uploaded-my-servlet-war-file-could-you-please-activate-it/?view=findpost&p=143545&hl=%2Bjava+%2Bsession (managed to get it working by messing with sessionCookiePath in his WAR's context.xml file) -
[Solved] Failed activation on Tommy after donation
wolstech replied to lstest's topic in Customer Service
That's because your username is ls, not lslab. Sign in here using ls as the username: https://heliohost.org/login/ The account exists and is working properly. Your domain is http://lslab.heliohost.org, and is showing an empty directory listing. As for the support email system...it has a rather strict spam filter and also discards any email containing attachments or pictures, so it probably threw your email away. You would receive a reply with a ticket number and link to the forum topic if it had accepted your email. -
[Solved] Table doesn't exist error on MySQL database
wolstech replied to joserg96's topic in Escalated Requests
Lets see if our other root admin Krydos has a backup for it. -
[Solved] Request to Deploy my .WAR file to Admin
wolstech replied to Deveshsingh226's topic in Escalated Requests
Deployed. -
[Solved] Table doesn't exist error on MySQL database
wolstech replied to joserg96's topic in Escalated Requests
They were probably InnoDB tables that got lost during a crash a while back. This issue is why we highly recommend you use MyISAM whenever possible. We've lost InnoDB data countless times, but have never lost MyISAM tables in our 10+ years in operation. What's the database name containing these tables? We need that so we can check if a backup exists. Assuming we have a backup to give you (we attempted them prior to the repairs that caused the data loss but no guarantee they succeeded, backups are ultimately a user's responsibility here), you'll need to create a new database and restore the backup to fix them. Krydos can remove the current corrupt database if you wish as well, or you can just pick a different database name. -
The domain attached to the account matching your forum username is working properly. If you see a suspended or queued page, please clear your cache.
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Thanks for the sample. Our other root admin Krydos is the one who usually approves these. Moving so he takes a look for you.
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Unable to create an Addon domain on Johnny server
wolstech replied to seintitus's topic in Customer Service
What error are you seeing when you add the domain? -
Please post an example of an email you've sent so we can consider increasing your limit. The account is not suspended, it just takes up to 12 hours for the suspended page to go away after being unsuspended.
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[Solved] The deployment of my .war file failed
wolstech replied to cridus's topic in Escalated Requests
Please request it again. If you had Java on your current main domain or didn't change your domain, it was likely removed for lack of use (just having a WAR deployed does not constitute using it, it actually needs a meaningful amount of legitimate traffic to the resulting website as well). -
I actually need the IP to unblock you. The on you're posting from isn't showing in the list... EDIT: Nevermind, the IP 177.207.89.203 has been unblocked.
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We have a limit of 50/day, which is why you're suspended. You've been unsuspended, though the server's being a bit slow to show that at the moment. If you see a suspended page, you should be able to wait an hour and clear your cache. If you need the limit raised, please explain why you need to send so many emails, and provide an example of what's being sent (note that we do not allow promotional/advertising emails of any kind), and we can consider raising your limit.
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[Solved] Suspended: Advisoryit
wolstech replied to advisoryit's topic in Suspended and Queued Accounts
Done. You should now be able to log in and your website should start working within 12 hours. -
[Solved] Suspended: Advisoryit
wolstech replied to advisoryit's topic in Suspended and Queued Accounts
Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving... -
Stock cPanel does not support it because it does not send the required headers or use the correct cipher suite by default. It can however be made to work apparently: https://kris.io/2015/12/11/getting-an-a-on-ssl-labs-test-in-5-minutes-on-cpanel/ It looks like it may actually enable it for all domains since it uses the global include file. Lets see if Krydos can set this up.
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- ssl
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It's banned for phishing.
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[Solved] The deployment of my .war file failed
wolstech replied to cridus's topic in Escalated Requests
The account cridus10 still exists, but it appears he changed his main domain to http://ds3cheatersblocker.heliohost.org/ He also no longer has Java enabled. -
Done. You should now be able to log in and your website should start working within 12 hours.
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That account was actually on Tommy and cannot be restored because it was deleted for disk space. An invitation for a replacement account has been sent to the email address on file. We're sorry for any inconvenience this may cause.
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It's on Johnny and has a 1 on the end of the username... Unarchiving...
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Security issues are usually caused by the software you're running, not by the hosting server. The answer to this will vary, but provided you're not using easily guessed passwords and have up to date software installed, you should be fine.