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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. It is not. They have to be created by cpanel. Cpanel does have an api though...
  2. The malware file attached to your post has been deleted. Also, your account cannot be unsuspended.
  3. There's irony in this one...we usually recommend a VPN or proxy as a solution for this. It's especially helpful for people on mobile because cell phone data plan IPs change very frequently (tower to tower, or even just if the time between communications is long enough).
  4. Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...
  5. Maicol pretty much has it. If it's AutoSSL, it didn't renew because it was inactive during the time when it would attempt renewal and when it expired. It should renew itself now that you've restored your account, but it may take 24-48 hours for AutoSSL to realize its expired and renew it for you.
  6. Unblocked. It was for failed SFTP logins, so make sure you have the right password set in your FTP client.
  7. Nothing wrong here, that error is the session hijack prevention working as designed. That error is actually caused by your ISP, not us. You need to find out why your ISP keeps changing your IP address, or use a vpn or proxy so it stays the same. Note that this is very normal if you're using a cell phone data plan and moving around.
  8. Glad to see you figured it out. Let us know if you need anything else
  9. You need to change the nameservers for those domains to ns1.heliohost.org and ns2.heliohost.org. You can do that in Freenom's website.
  10. That account cannot be restored because it was deleted for disk space. A Tommy invitation has been sent to the address associated with that account so you can create a new one. We apologize for any inconvenience this may cause.
  11. Done. You should now be able to log in and your website should start working within 2 hours.
  12. Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...
  13. What error are you getting, and what domain is giving you trouble?
  14. Odd that it didn't work when I renamed it earlier Glad to hear you got it fixed though Let us know if you need anything else.
  15. Yes it does. Krydos is the one who deploys these (I'm not trained on how to do so). Moving so this can be deployed for you.
  16. There's something more than just permissions wrong here I think. I renamed your .htaccess for you to htaccess.old, that didn't help. I also eliminated the software as a cause by creating http://fatture.battistini-impianti.it/test.php...it should produce a phpinfo(); but it doesn't work either. Moved so Krydos will look into this for you.
  17. You didn't change the permissions on the files in any of the subfolders. -rw-rw-rw-. 1 batti74 batti74 2192 Sep 15 13:15 bottom.php -rw-rw-rw-. 1 batti74 batti74 23835 Sep 20 10:11 configuration.php -rw-rw-rw-. 1 batti74 batti74 7103 Sep 15 16:24 manager.php -rw-rw-rw-. 1 batti74 batti74 12022 Sep 19 13:03 top.php -rw-rw-rw-. 1 batti74 batti74 10910 Sep 15 16:24 update.php The above was the contents of the include folder...those files are not 644 like they need to be. Neither are the files in any of the other subfolders. Go through all the subfolders and make sure the files are 644.
  18. I just looked at the system requirements for OpenStaManager...that will not run on our service because it requires PHP short tag support. See https://www.openstamanager.com/faq/ (last question). Please find different software.
  19. The permissions need to be 644 on the files, 755 on directories. Do not use 777.
  20. Is this supposed to be a Java war deployment?
  21. Done. You should now be able to log in and your website should start working within 12 hours.
  22. Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...
  23. Done. You should now be able to log in and your website should start working within 12 hours.
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