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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. Tomcat runs as a different user that doesn't have access to your home directory, which is why it can't see the contents of public_html. To my knowledge, we don't support running a war on the root of a domain.
  2. Once we get it and set it up. We just started raising the money for it, so it will likely be a little while.
  3. Set the SSL option to "No". We don't support ssl for MySQL connections.
  4. Yeah, that won't work. It needs to be tommy.heliohost.org as you discovered. Not sure why cPanel always tries to do that, it's never worked properly on any of our servers. Either way, glad you got it figured out Let us know if you need anything else.
  5. This was already unblocked: https://www.helionet.org/index/topic/31363-plz-un-black-ip-17621613729/ Please note it can take up to 10 minutes to take effect.
  6. Unblocked. It was for failed cPanel logins. We recommend you use https://heliohost.org/login/ so keep this from happening.
  7. Done. You should now be able to log in and your website should start working within 12 hours.
  8. Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...
  9. I'm not sure how the subdomains are being implemented here. If they're actually being added to cPanel, maicol07 is correct, they'll get a certificate within 24 hours of creation. If they're implemented some other way, they might not.
  10. The proper way to fix it involves rewriting your program to use the modern mysqli functions (which I would recommend, but will take a lot longer). This just makes it work without fixing the outdated functions.
  11. We can't set them up for you if you edit them so I can't read them. Please post the entire uncensored domain, and the subdomain you want it to show the contents of.
  12. Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. <br /><br />If you still see the suspended page, please clear your cache.<br /><br />If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic you might consider trying paid hosting from our partner starting at only a cent for the first month. https://www.heliohost.org/partners/hostgator
  13. Unblocked. It was for failed IMAP logins, so check to make sure your mail client has the right username and password.
  14. Done. You should now be able to log in and your website should start working within 12 hours.
  15. Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...
  16. That account cannot be restored due to a hardware issue. An invite will be sent shortly so you can create a new account, please check your email. We apologize for any inconvenience this may cause.
  17. That's the thing...we don't have the disk space for such a service. There's been talks of us adding capacity, but right now we're just trying to make enough money to pay the bills every month...
  18. You can get rid of that by adding error_reporting(0); To the top of your scripts. It's because mysql_* functions are obsolete and you should be using mysqli instead. They'll still work as long as you run a PHP 5.x version though. They're not supported in PHP 7.x
  19. Please create the subdomain awesome-japanese.mshaheen.ml in cPanel. Then check if the addon domain appears in the addon domains list. If it does, wait 12 hours and clear your cache. If it does not, please let me know and I'll have another administrator look at it for you.
  20. Would be nice, but we don't have anywhere near the resources required to offer a proper CDN.
  21. The SSL certificate didn't reissue for some reason. If you look in cPanel under SSL Status, does it show the domain, and if so, what status is showing for it?
  22. We cannot restore deleted hosting accounts. Usernames can't be reused without assistance because of your forum account. We can rename the forum account, but you'll need to delete your hosting account and sign up again to change its username.
  23. Your account was suspended for the following reason: Malware. /home/vijays/public_html/.well-known/hbklomaa.php That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. We strongly recommend deleting all of your files to be sure the infection is gone, and reinstalling your files or uploading a backup that you know to be clean. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://www.clamav.net/contact<br /> Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
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