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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. Unblocked. If you use https://heliohost.org/login/ this won't happen to you.
  2. That account cannot be restored because it was deleted for disk space. An invitation has been sent so you can create a new one. We apologize for any inconvenience this may cause.
  3. He sent email again. He cannot send any emails from his account or he will be suspended. He will need to reconfigure any software he has to ensure it does not send things like registration emails, alerts, and similar. He will also not be able to use the webmail services. Unsuspended.
  4. You're suspended for using nulled software. Heliohost does not permit the use of nulled scripts, warez, or other illegal software. You have 24 hours to remove all nulled and other unlicensed software from your account. If you do not, you will be resuspended.
  5. MyISAM is a data storage engine. When creating your database or installing your software, the script that generates the database decides this. You may need to modify the installer for the software to use MyISAM. As for backups, you can do that in cPanel using the backup options (a full account backup contains the databases, and there is also an option to back up just individual databases), or by using PhpMyAdmin to export the database you want to back up. I'd provide a link but Johnny is being slow at the moment.
  6. He was suspended for attempting to using email services. Unfortunately, we had to discontinue email services to users from his country due to a history of the service being misused to send phishing emails. His account has been unsuspended, however he will not be able to send more than 1 email per day without getting suspended again. He will need to use an external mail server.
  7. The /cpanel virtual folder is reserved as a way to access cPanel over port 80. Solution is to rename your folder to something else. Make the URL something like whatsnew.cf/control/ instead and it will work.
  8. I've always known these as those pages that just have a large picture/message front and center and a "click to enter" button. This design is something that shouldn't be used in most cases because they cause an inconvenience to users (extra click and page load to get to the actual site). Also, they should not be confused with a landing, which is often a fully-featured page meant to receive visitors and display specific content (e.g. a special promotion)
  9. InnoDB is broken on Johnny. At this time, you can't install anything that requires InnoDB. We eventually plan to fix it, but doing so often results in everyone losing their databases, so we've left it read-only so people can make backups. You'd need to move to Ricky or Tommy if you wish to install such software in the meantime. For what it's worth, we recommend not using WordPress anyway. It's probably the number one way to get suspended here (aside from phishing) because it tends to produce lots of load, and is so poorly designed and written that it often gets hacked or infected.
  10. It's been pretty good aside from a few load spikes here and there. You can see the server history here: http://heliohost.grd.net.pl/monitor/
  11. Your issue is your .htaccess files as expected. The one in your document root has a forced redirect to index.php that prevents the assets from loading, and the one in the assets folder is invalid, causing a 500 error on the assets once the redirect was removed. I renamed both files to htaccess.old so they're ignored, and your site now seems to function correctly. EDIT: @Krydos: You posted while I was looking at it. It's actually 2 htaccess files. I just renamed them for him and it does indeed now work correctly.
  12. No, and we have no timeline for when they will be. If I had to guess, it'll be a few months most likely. We have to get and install the new hardware from the fundraiser before they'll be reopened.
  13. Done. You should now be able to log in and your website should start working within 12 hours.
  14. Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...
  15. Deployed. http://bfpsw.heliohost.org/JAW/
  16. You're on Johnny...performance like this is normal for Johnny. Johnny is meant for experimenting, and is not intended for fast and stable production-grade hosting. You need to move to Ricky or Tommy if you need fast and reliable service. Ricky is free to use, but requires you delete your account and sign up again. Registration for Ricky opens at midnight UTC each day and fills quickly. Tommy currently requires a donation, but once you donate, we can just move your existing Johnny account with no configuration needed on your part. Both servers also offer free SSL and several additional versions of PHP to choose from. Tommy offers Java and ASP.NET support like Johnny if you need that.
  17. So, you're on Tommy, so you don't even need CloudFlare for SSL. We provide free SSL certificates on that server, so every site gets SSL with no effort. You do have a forced redirect in .htaccess though, which will break the domain verification. Comodo provides our certs, and their server has to be able to access the .well-known folder in your public_html folder over plain HTTP to validate the domain. You need to either remove that WordPress redirect, or add an exception for the .well-known folder to it. For now, you can rename that .htaccess file so its ignored, change the name servers to HelioHost, and let me know it's been done. If the SSL certificate isn't already valid, I'll run the AutoSSL on your account for you.
  18. We're aware. InnoDB on Johnny is damaged. We recommend MyISAM for exactly this reason...InnoDB breaks way too easily (we've lost an entire server's worth of InnoDB data numerous times, but have never lost a MyISAM table in our 10+ years in operation). For now, the only thing you can (and should) do is back up your data while it's accessible. The failure was caused by the servers being improperly shut down due to a power outage at HE the other day. The entire data center went down, not just us. When we attempt to repair it, it's quite likely that some or all of the data will be lost, so there's a good chance you'll need the backups to get your site working again.
  19. Johnny is known for issues with addon domain installation due to load. Try creating the subdomain anjaliheritage.anjali.heliohost.org and see if the domain appears in your addon domain list after that. If so, wait 12 hours and it'll work. If not, we'll need to clean up the DNS entries for you.
  20. You're on Ricky, which is the only server that doesn't have Java, so you can't deploy a War. You need to move to one of the other servers: Johnny offers Java, but the wait is several months for it to activate. Once active an admin has to deploy the war.Tommy requires a donation, but the wait for Java is only about a day. Once active you can deploy the War yourself through cPanel.
  21. I'm willing to bet the issue with that error is either cross-domain scripting, or he has the map object configured for the painel.heliohost.org site. A lot of Google services require you specify the domain where the object will be used... But yeah, as with Krydos, I can't access that page to test it unless you provide the credentials needed.
  22. Your SSL is broken. Turn off the forced SSL and it'll probably work. Because you're using CloudFlare, I can't really troubleshoot it. Easiest first step is to rename htaccess if you have a forced SSL redirect in there. Issues like this are why I personally don't force SSL on the home page of my websites...I only enforce it on pages where sensitive information is transmitted (e.g. login forms). If you can't get it to work, the next step is to eliminate cloudflare and change your name servers back. Your account looks good to me, but without having your NS set directly to us, there's no way for me test.
  23. You can add an A or CNAME that would point to an external server, but we don't support subdomain delegation with NS records, which is what you want to do (very few places support this actually, when you do find it, it's often either a registrar or dedicated dns provider who has it). You need to either use cloudflare (which sometimes causes other problems), or just use a regular domain like whatsnew-content.cf instead (easiest).
  24. You need to select "custom name servers" or "use my own dns" and enter them in there. It's been a while since I've used Freenom, but we have thousands of their domains hosted here, so I know the option is there.
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