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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. This may actually be too heavy for Johnny. If those numbers are right, 1-1.5% of 8GB RAM is 82-123MB, which is too high for a Johnny account (you'll get a load suspension for memory usage if an app uses more than ~70MB continuously). You'd need to be on Morty to avoid that, where you'll be charged fees for excessive memory use instead.
  2. Krydos can assist with this.
  3. Domains added. It can take up to 2 hours for the domains to work.
  4. Krydos can rebuild your VPS for you.
  5. Domain added. Be sure to configure DNS for the domain. The domain can take up 2 hours to start working.
  6. IMAP is the only way to really do this. We don't have any dedicated mail moving tools here, and many people find our mail service to be rather limited anyway (primarily because of the 50/day limit on sending/forwarding messages). It's rather common for people to use external email service with our hosting.
  7. Neither of your accounts have that email address. I've unsuspended the one matching your username instead. It may take a few minutes to start working.
  8. Please check your forum PMs for information regarding your Lily account.
  9. Here's our guide on how to deploy Flask apps on Plesk accounts: https://wiki.helionet.org/Flask I would suggest getting the example working first.
  10. Yeah a leaked password will do it. Since you don't use email anyway, I'm going to randomize the password on the mailbox and leave your mail service disabled so your account can't send any future spam. You may want to consider deleting the mailbox entirely. Unsuspended. It may take a few minutes to start working again.
  11. Because you didn't wait as you were told to in your other topic. From your other topic: Also, the domain isn't even pointed to our servers. It's hosted at godaddy at the moment according to this: https://bybyron.net/php/tools/dns_records.php?domain=newyonorummyapps.online&rec=NS Those name servers need to be changed as Moneybroz said above.
  12. "At least one email must be sent to each user" on the billing days. Question is how many will receive more than 1 email those days...yeah I'd lean closer to 500...
  13. Thanks for the responses. Escalating to see what Krydos thinks of the responses, especially related to the inability to unsubscribe.
  14. Krydos can do this for you.
  15. Domain added. It can take 2 hours to work.
  16. Please check your PMs for information regarding your Lily account. Also, in Ookma's post above, note that stopapp.txt / startapp.txt goes directly in your home folder, not public_html, when controlling your app.
  17. You were suspended for having more than one account. Which one do you want to keep?
  18. Krydos would have to answer this, but it's quite likely that you can't change this yourself, if it all.
  19. Unsuspended. The IP you posted from is not blocked. Is there a specific IP you want us to check?
  20. This was because you violated the multiple accounts policy. It has already been addressed.
  21. Unsuspended. It may take a few minutes to work again.
  22. Krydos will need to look at this.
  23. These are two unrelated issues. The email issue is actually normal unless you request we set up SPF and DKIM for a domain. I've gone ahead and set that up for you and email from your domain should now deliver. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. I cannot reproduce the insecure connection issue. The domain works fine for me.
  24. It’s probably because of the known issue with ipv6 on Tommy at the moment. Use the ipv4 address of the domain as the host name instead (you can find it in Plesk) and it should work.
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