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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. That's more than 7x what we provide considering they almost certainly measure it as continuous usage (our 100GB/day is a cumulative sum that translates to only about 70MB continuous). An empty node app can use 60+ continuously on a good day to sit there and do nothing, depending on what modules you load.
  2. Domain added. It can take up to 2 hours to work. You'll need to point the domain to our name servers (ns1.heliohost.org and ns2.heliohost.org), or use A and AAAA records on external DNS pointed the IPs shown in plesk to actually host it here. If the domain isn't pointed to us, it will disable itself after a week or so.
  3. Krydos can install this for you.
  4. No. Lily is the only windows server we have, everything else runs Linux for cost and compatibility reasons. Lily has a classic asp website on it already so it is supported, it’s just not user maintainable. This site is classic ASP running on lily. http://claudemifsud2.heliohost.org/ (he has a proper domain for that site as well, but I don’t remember what it is on top of my head and can’t look it up since I’m on mobile). Other than an inability to send email through localhost (you have to use Johnny’s SMTP to send email instead), the application should run but I would need to install it for you.
  5. So, Lily is...weird. It runs Windows Server 2016, and has no control panel. It does not run Plesk or anything else, all you get is FTP. Some options can be controlled via web.config, but I have to configure many things for you. Eventually Lily is going to be rebuilt to run plesk like the other boxes, but we don't know when that will happen as getting Morty out the door has a priority. Lily requires you have a Plesk account already on Johnny or Tommy, and sort of acts like an extension to a Plesk account. It lacks things such as a mail server so it depends on the Plesk account for those functions. However, Plesk can't actually control Lily, so you can't use Plesk to manage files or the like. As of now, Lily supports: .NET 4.7 - 6.0 PHP 5.6 - 8.0 MariaDB SQL Server Express
  6. Krydos can cancel your VPS for you.
  7. DMARC has been added since it was missing.
  8. One of those is because dmarc needs to be fixed (says its missing), one is because the body of the message was empty, and the rest is simply because .space has a poor reputation due to frequent abuse for spam and phishing. There is no fix for the TLD issue other than buying a new domain with a “normal” TLD like .com/net/org or similar. You can fix the empty body error by sending test emails that actually have content. The only one we can check on is the dmarc record.
  9. Post the link to the report, we actually need to see the details on it.
  10. Domains added. They can take up to 2 hours to work.
  11. Plesk does not have the ability to talk to our DNS, so these will never set up on their own. Also, several IPs in that SPF (notably the .77 and .67 IPs) are obsolete or irrelevent (.66 and ::3 don't host any user accounts and would never send user emails). You only need the .106 and :2009 IPs for Johnny. I'll let Krydos add the DKIM value as I cannot figure out why that record causes the zone file to become invalid (named-checkzone comes back invalid with a syntax error on the line with the key if I add it, so I removed the DKIM line for now). SPF and DMARC are added.
  12. Removed.
  13. I just checked and they were set up already but SPF was configured for the wrong IP address. I've corrected that issue and email deliverability should improve in the next few hours. If you continue to have issues after a few hours, please use mail-tester.com and post the report here so we can see if there's anything else we can do to assist with email that isn't delivering.
  14. Are you sending the emails and they’re not delivering? Or does it actually give you an error? If you’re sending emails, but they’re not delivering to the recipient, it’s usually because SPF and DKIM aren’t set up (you have to request this if using our name servers, or you do it yourself if using external DNS).
  15. Krydos should be able to help you troubleshoot your VPS.
  16. Thank you for the information. You’ve been unsuspended. It may take a few minutes to work again.
  17. You're suspended for using a temporary email address, which violates the terms of service. Please provide us with a real email address and we can unsuspend you.
  18. Krydos indeed has to do this.
  19. It should work just fine.
  20. I always select this option, but as described in plesk itself, if you use the server host name, it doesn’t really matter. The server host name has its own certificate that it uses. I do recommend that you select the option for webmail at minimum though, otherwise the webmail subdomain of your domains (which automatically exists if mail is turned on) will throw security warnings.
  21. The domain vvenet.heliohost.us cannot be removed because it is your main domain. It would need to be replaced with something else instead. The other 4 domains have been removed.
  22. Do you want this to replace tntprojects.k.vu, or do you want this added in addition to it?
  23. Upon further review, it was determined that you were likely planning to host a phishing site on this account. HelioHost does not condone illegal activity of any type, including phishing, and has chosen not to do business with you. Please find another host.
  24. Domain added. It can take up to 2 hours to start working.
  25. Domains added. It can take up to 2 hours for them to work. Please ensure DNS is configured to point to the IPs shown in Plesk since you're using Cloudflare.
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