Jump to content

KazVee

Moderators
  • Posts

    245
  • Joined

  • Last visited

  • Days Won

    5

Everything posted by KazVee

  1. Your forum account doesn't match that of reinzemf. Because resetting an account is a destructive action, we need to confirm your identity first. Please could you create a new forum thread using the same forum account associated with the reinzemf account or send an email to support@heliohost.org from the same email address that is associated with the account you want to reset. If you're not sure what email address you have listed on the account, you can login to Plesk and check your profile details. Once we confirm your identity we can proceed with the reset. Thanks!
  2. I've changed your main domain to 'blog.thephantom.me' and added 'wdbots.helioho.st' to your account. It may take up to 2 hours for the changes to take effect. If after a full 2 hours, it's still not working, please make sure to clear your browser cache: https://wiki.helionet.org/misc/clear-your-cache
  3. Please do not create multiple posts for the same issue. Your account was suspended for breaking the Terms of Service, specifically the part that says users are only allowed to have one account: https://wiki.helionet.org/accounts/suspension-policy#duplicate-accounts Which account would you like to keep?
  4. Hello, your account has been reset. Please check your emails for a new invitation link. Since a reset deletes all your files, we made a full backup before the reset, just in case you discover you needed something. You can download the backup from https://heliohost.org/backup/ if you need it. Here are the instructions for extracting your data: https://wiki.helionet.org/tutorials/plesk/account-backups
  5. Hello! Both the domain and subdomain have been added, but it may be up to 2 hours before they are fully working. After a full 2 hours, if they are still not working for you, please clear your browser cache.
  6. Hello! Users cannot add or change domains themselves yet, but an admin can make the changes for you. Please let us know the domain you would like added to your account, and we can add it for you. Many thanks!
×
×
  • Create New...