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MoneyBroz

VPS Admin
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Everything posted by MoneyBroz

  1. Account has been reset and a new invite has been sent to your email address. i also made a backup of your account before the reset, which you can download at https://heliohost.org/backup/
  2. This support request is being escalated to our root admins.
  3. You were suspended for having more than one account. which one would you like to keep?
  4. As long as the radio station doesn't broadcast any copyrighted material such as music or shows for example, we're perfectly fine with it.
  5. You ran out of disk space on your account. an admin can assist with this. Escalating.....
  6. Main domain changed. it may take up to 2 hours for the new domain to start working.
  7. Readded. it may take up to 2 hours to start working.
  8. Unsuspended. it may take several minutes to start working.
  9. You were suspended for having more than one account. which one would you like to keep?
  10. MariaDB was restarting on Tommy, try again and let us know if the issue persists.
  11. This support request is being escalated to our root admins.
  12. What does the error logs say?
  13. This support request is being escalated to our root admins.
  14. Krydos can do this for you
  15. Configuring DNS on your own isn't implemented yet. Let us know what DNS records you would like configured and a root admin can set them up for you.
  16. This support request is being escalated to our root admins.
  17. You can switch to Morty here: https://heliohost.org/dashboard/move/ Only the prepay option is available right now. the monthly one is coming soon.
  18. Tommy had some issues a few days ago. refer to this guide to fix the DB issue https://wiki.helionet.org/common-errors/phpmyadmin-mariadb-access-denied
  19. Domain added. it may take up to 2 hours to start working.
  20. Domain added. it may take up to 2 hours to start working. Escalating so a root admin can setup the records for you.
  21. You were suspended for trying to access files outside of your home directory. a root admin can assist with this further.
  22. Domains added. it may take up to 2 hours for them to start working.
  23. Yes that is expected. you would need to have it pointed to Johnny before the certificate can be issued from Plesk.
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