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MoneyBroz

VPS Admin
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Everything posted by MoneyBroz

  1. MoneyBroz
    You were suspended for having more than one account. which one would you like to keep?
  2. MoneyBroz
    MariaDB was restarting on Tommy, try again and let us know if the issue persists.
  3. MoneyBroz
    This support request is being escalated to our root admins.
  4. MoneyBroz
    What does the error logs say?
  5. MoneyBroz
    This support request is being escalated to our root admins.
  6. MoneyBroz
    Krydos can do this for you
  7. MoneyBroz
    Configuring DNS on your own isn't implemented yet. Let us know what DNS records you would like configured and a root admin can set them up for you.
  8. MoneyBroz
    This support request is being escalated to our root admins.
  9. MoneyBroz
    No problem
  10. MoneyBroz
    You can switch to Morty here: https://heliohost.org/dashboard/move/ Only the prepay option is available right now. the monthly one is coming soon.
  11. MoneyBroz
    Tommy had some issues a few days ago. refer to this guide to fix the DB issue https://wiki.helionet.org/common-errors/phpmyadmin-mariadb-access-denied
  12. MoneyBroz
    Domain added. it may take up to 2 hours to start working.
  13. MoneyBroz
    Domain added. it may take up to 2 hours to start working. Escalating so a root admin can setup the records for you.
  14. MoneyBroz
    You were suspended for trying to access files outside of your home directory. a root admin can assist with this further.
  15. MoneyBroz
    Domains added. it may take up to 2 hours for them to start working.
  16. MoneyBroz
    Yes that is expected. you would need to have it pointed to Johnny before the certificate can be issued from Plesk.
  17. MoneyBroz
    What is your username?
  18. MoneyBroz
    Domain deleted. since removing domains deletes the files associated with it, i made a backup of your account before removing the domain, which can be downloaded from https://heliohost.org/backup/ Let us know if you need anything else.
  19. MoneyBroz
    You were indeed suspended for high server load. i unsuspended your account. it may take a few minutes to start working.
  20. MoneyBroz
    Krydos can do this for you
  21. MoneyBroz
    Make sure this is unchecked in Domains > yourdomain.com > Hosting & DNS > Apache & nginx Settings.
  22. MoneyBroz
    This support request is being escalated to our root admins.
  23. MoneyBroz
    Done. it may take up to 2 hours for the new domain to start working.
  24. MoneyBroz
    A root admin will need to assist with this since the accounts files are inaccessible while over the storage limit. Escalating....
  25. MoneyBroz
    Tommy is currently having minor issues right now. Krydos is working on it.
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