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MoneyBroz

VPS Admin
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Everything posted by MoneyBroz

  1. 1. Yes, in fact you can have a VPS and a tommy account simultaneously. 2. Debian isn't a common OS that users order for a VPS so we don't really add a new release unless necessary (such as an OS going EOL). Ubuntu is recommend because it's more user friendly and easier to use than Debian, also with Ubuntu it will install itself unlike Debian which requires a manual build which can take a while depending on what time you order the VPS. AlmaLinux is the only other self install OS 3. Yes you can change the OS at anytime. 4. Yes as long as you are not sending spam or anything. 5. Yes, you will be able to upgrade by clicking the upgrade button of your VPS account on the heliohost.org page. 6. The VPS would try to renew on the due date. if it fails, we'll let it retry for 5 days then on the 6th day, we'll email you and ask if you would like to setup a new subscription. if the email is ignored, then the VPS will be shut down and we'll hold onto the data for 36 days in case you would like to come back. if you ever need more time to make a payment, we would be more than welcome to give you an extension until you are able to do so.
  2. You can bypass the upload size by manually uploading the file through the plesk file manager. Are you trying to upload a Wordpress plugin?
  3. This support request is being escalated to our root admins.
  4. The account hosting this content was suspended for copyright infringement.
  5. Also note that you posted this at 1AM here in US CST when most of us are asleep.
  6. Krydos can verify the payment and do this for you.
  7. Krydos can do this for you
  8. Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.
  9. See:
  10. What is your username? Based on your IP address, i assume you were probably suspended for residing in Iran which we cannot offer services to its residents due to US federal regulations prohibiting us from doing so.
  11. You can do this yourself, refer to this wiki article for details: https://wiki.helionet.org/MariaDB#User_Section
  12. Glad you're on board with us! the subdomains have been added to your account. it can take up to 2 hours for them to start working.
  13. The storage has been increased to 125GB, let us know if you need anything else.
  14. Domain added. it can take up to 2 hours to start working.
  15. The account aqillapradisa has been unsuspended, it may take a few minutes to start working again.
  16. Domains added. it can take up to 2 hours for them to start working.
  17. Domain removed.
  18. Translation: A root admin can do this for you, escalating...
  19. Once again, stop creating multiple topics for the same request continuing to post multiple topics on the same request as well as creating more accounts may result in a ban, your answer can be found here:
  20. Domain added. it can take up to 2 hours to start working.
  21. Domain added. it can take up to 2 hours to start working. Yes, SSL is automatically installed and renewed on your domain.
  22. Stop creating multiple topics for one issue, your question has already been answered so if you want to reply then reply in the original topic instead.
  23. You were already told twice the reason for the suspension Here: And here:
  24. You can do this yourself at https://heliohost.org/dashboard/delete/
  25. We cannot upgrade MariaDB, if you need this software then you will either need to upgrade to Morty which has a higher MariaDB version than Johnny or Tommy, or get a VPS.
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