MoneyBroz

Domains are automatically disabled if they are not hosted with us (having an A and/or AAAA record pointing somewhere else other than our service) if you are just using our service as an email or database service then an exception can be added to your account in the system so it won't keep disabling your domains. The reason we do this is to try to conserve server resources.

This support request is being escalated to our root admins.

Main domain changed. it can take up to 2 hours for the new domain to start working. Since changing a domain has a risk of data loss, you can download a backup of your account before the domain was changed at https://heliohost.org/backup

Can you explain more in detail about what issue you are facing?

I see that your account was recently reset. This is a known issue with accounts that get reset, Krydos would need to fix the issue for you. In the meantime you can use the Plesk file manager to upload and download files.

Your account will not be marked as inactive if you login at https://heliohost.org/login. The login requirement is to make sure we aren't hosting abandoned accounts which waste server resources.

We cannot remove this domain without resetting your account as this is set as your main domain. we can also change it to something else if you'd like if you don't want to reset your account.

A root admin can point this domain to your VPS IP address. You can set it to any domain you want as long as you own it and is accessible, free subdomains can be set as the hostname as well.

Marking as solved as the issues have been resolved.

The forum account/email does not match the email or forum account associated with this username, to continue with this request either make a post with the correct forum account or send an email to support@heliohost.org from the email associated with this hosting account.

Domain added. It can take up to 2 hours to start working.

This support request is being escalated to our root admins.

Your account was suspended for sending 1117 emails. Can you explain how this happened?

This support request is being escalated to our root admins.

You can refill your balance by donating through paypal at https://heliohost.org/donate and then posting the transaction id here so we can validate your payment.

Johnny is currently experiencing intermittent connectivity issues, we're currently working on a fix.

No problem

Account has been reset, and a new invite has been sent to your email address. You can also download a backup of your account before the reset at https://heliohost.org/backup

Working fine for me, try clearing your browser cache or checking your network to see if it is blocking the domain if the issue persists.

This support request is being escalated to our root admins.

Domain added. It can take up to 2 hours to start working.

For context: "All HelioHost Staff are Volunteers Helio Networks dba HelioHost is a 501(c)(3) non-profit organization whose mission is to provide free or low cost web hosting, and all of our staff are volunteers. We all have full time jobs and lives outside of this project. We run this organization in our free time, and if we don't have very much free time things don't get done very quickly."

Please do not spam 3 emails on the same issue. Someone will assist you when they can, spamming just pushes your request further back rather than solving it faster.

Java / JSP is not currently available on the shared hosting accounts. Although it is on the roadmap, there is no estimated timeframe as to when Java may be offered. You can read more about ETAs here: https://wiki.helionet.org/ETA In the meantime, if you need Java / JSP, you would need a VPS. We offer different plans, starting at $4 USD / month, with a discount of 10% if you pay for 6 months upfront (which is confirmed once you select a specific pricing plan): https://heliohost.org/vps/ Once Java support returns, it will be announced in our forum News section (https://helionet.org/index/forum/1-news/), the Java page in our Wiki (https://wiki.helionet.org/Java_JSP), our Discord channel, and our social media.

For clarification, cloudflare keeps throwing a gateway timeout error which means the software you are using is too heavy for the site to load. For example Wordpress is notorious for this.