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Everything posted by MoneyBroz
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Translation: You are using a free helioho.st subdomain which must use our nameservers. if you would like to use cloudflare, then you must use your own domain for that and change the nameservers at your domains registrar.
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Also your VPS is 6 days overdue, we extended the expiration by another 24 hours so remember to make a payment before then or the VPS will be shutdown. you can make a payment by clicking this link: https://heliohost.org/vps/pay/?code=RvEsyAwnzGZZsGJa
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We managed to get the 503 error to go away, but due to underlying issues, we recommend doing a rebuild of your VPS, since your last rebuild was 104 days ago, it will be free this time. Rebuilding a VPS involves completely resetting the VPS back to its original state, so remember to backup your files before we proceed with this. Let us know when you are ready or if you would like a rebuild.
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[Solved] Error Adjusting Outgoing Email Limit on Plesk
MoneyBroz replied to talesaz's topic in Escalated Requests
For us to increase the limit, you need to answer a few questions: 1) How many emails you plan to send per day? 2) Where you get the email addresses from? 3) How can recipients of your emails unsubscribe? 4) Do you have an unsubscribe@yourdomain.com address set up? 5) Do you have an abuse@yourdomain.com address set up? 6) Does each email have a link to unsubscribe? 7) Do you share or sell email addresses that you get? 8) Post an example of the messages being sent. -
You can use https://webmail.(yourdomain.com) or you can use external software such as Mozilla Thunderbird.
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[Solved] WSGI Control Access request
MoneyBroz replied to tripleespress0's topic in Escalated Requests
This support request is being escalated to our root admins. -
[Solved] Request to add Addon domain to my hosting account
MoneyBroz replied to krazyvortexzz's topic in Customer Service
Domain added. it can take up to 2 hours to start working.- 1 reply
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Domain added. it can take up to 2 hours to start working.
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I'm surprised it says 2009 for that badge, the forum didn't even have them until 2021.
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Domain added. it can take up to 2 hours to start working.
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Domain added. it may take up to 2 hours to start working. The ability to add domains on your own hasn't been implemented yet, but will be in the future.
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This support request is being escalated to our root admins.
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Subdomain added. it may take up to 2 hours to start working. You cannot edit your own DNS records at this time unless you are using an external DNS provider. if you are using our nameserver, then each record would have to be manually added by a root admin. This will be implemented sometime in the future however there is no ETA for this.
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[Solved] Storage count mismatch - what is using so much space?
MoneyBroz replied to freelio's topic in Escalated Requests
This support request is being escalated to our root admins. -
Domains added. it may take up to 2 hours for them to start working.
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Frequent 504 Gateway Time-out errors on my PHP sites
MoneyBroz replied to freelio's topic in Customer Service
Refer to this wiki article for more information on this issue: https://wiki.helionet.org/504_Gateway_Timeout -
This support request is being escalated to our root admins.
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[Solved] Install Python version and modules
MoneyBroz replied to mabragado's topic in Escalated Requests
This support request is being escalated to our root admins. -
Domain added. it may take up to 2 hours to start working.
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Suspended: obinnanjoku2007
MoneyBroz replied to obinnanjoku2007's topic in Suspended and Queued Accounts
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You were suspended for using a temporary email address. for us to unsuspend your account, you will need to provide us a standard email address such as a gmail address.
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[Solved] Why My account suspended ?
MoneyBroz replied to orca's topic in Suspended and Queued Accounts
You've already been told the solution to this issue numerous times. refer to this post: -
Neither your account or IP that you made this post with is blocked. Johnny had an issue with the main database a few minutes ago, but it is now fixed. let us know if you are still having the same issue.
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it seems you have already changed your email on your account. if you need further assistance please let us know.
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All the wordpress sites in my account have crashed
MoneyBroz replied to hostmysiteplease's topic in Customer Service
I think you quoted the wrong person....