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Posts
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Everything posted by MoneyBroz
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Subdomains added. It can take up to 2 hours for them to start working. We do not have access to your domain registrar, you'll need to do this yourself.
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Domains added. It can take up to 2 hours for them to start working.
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There isn't any physical GPU support on the VPS plans, The GPU is a software emulated GPU with usually only 16mb of video memory so any intensive GPU application will not run properly.
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What domain would you like to add?
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This support request is being escalated to our root admins.
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[Solved] Reset account - Reestablecer cuenta
MoneyBroz replied to ernesedu's topic in Customer Service
Your domain is working for me Tú dominio me funciona bien. -
[Solved] Reset account - Reestablecer cuenta
MoneyBroz replied to ernesedu's topic in Customer Service
What connection issue are you experiencing? ¿Cuál es el problema de conexión que está experimentando? -
[Solved] Reset account - Reestablecer cuenta
MoneyBroz replied to ernesedu's topic in Customer Service
Be aware that if we reset your account, you will permanantly lose the heliohost.org subdomain and will have to either need to use a heliohost.us or helioho.st subdomain instead. Tenga en cuenta que, si restablecemos su cuenta, perderá permanentemente el subdominio heliohost.org y deberá utilizar en su lugar un subdominio heliohost.us o helioho.st. -
[Solved] When will my VPS be available?
MoneyBroz replied to neilfrancom's topic in Customer Service
Move completed -
[Solved] Request that SPF, DKIM, and DMARC records be added
MoneyBroz replied to kittforhire's topic in Escalated Requests
This support request is being escalated to our root admins. -
This support request is being escalated to our root admins.
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All HelioHost staff are unpaid volunteers. We have full-time jobs and lives outside this project, and we run the organization in our free time. If we are busy, things may not get done very quickly. Help is usually provided within 24 hours, but there is no guaranteed timeframe. Due to time zone differences (most staff are based in North America) and real-life commitments like work, school, and family, response times can vary. Unlike for-profit hosting companies with full-time employees working 40 hours a week, it is rare for any of our volunteers to work more than an hour or so per day. No one is required to log hours and volunteers come and go as they please. If we are not having fun volunteering, providing support, chatting with the community, or developing new features, we take a break and focus on other things. This is why we do not offer SLAs or ETAs for new features or repairs, and why things move a little slower than with a commercial host. You can read more about why we cannot offer ETAs here: https://wiki.helionet.org/ETA
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This support request is being escalated to our root admins.
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[Solved] When will my VPS be available?
MoneyBroz replied to neilfrancom's topic in Customer Service
The move is at 29% currently. It is taking longer due to the storage space that the vps is using. -
[Solved] Queued: legalcounsel1444
MoneyBroz replied to legalcounsel1444's topic in Escalated Requests
This support request is being escalated to our root admins. -
[Solved] Queued: legalcounsel1444
MoneyBroz replied to legalcounsel1444's topic in Escalated Requests
If you'd like, we can send an invite to create an account on Morty until Johnny is rebuilt. -
[Solved] Queued: legalcounsel1444
MoneyBroz replied to legalcounsel1444's topic in Escalated Requests
It is not queued, read this -
Is this a MariaDB or PostgresDB?
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[Solved] I can't log in to control panel since Johnny rebuild
MoneyBroz replied to stoc777's topic in Escalated Requests
Yes just make a post when you make the payment. -
[Solved] I can't log in to control panel since Johnny rebuild
MoneyBroz replied to stoc777's topic in Escalated Requests
Johnny hasn't been rebuilt yet, an announcement will be made when it is finished. a root admin can send you an invite to morty for free until the rebuild is finished so you do not experience significant downtime. -
[Solved] Website disappeared, actually unexista⅝
MoneyBroz replied to shield's topic in Escalated Requests
The DNS records are missing due to the maintenance, escalating... -
This support request is being escalated to our root admins.
