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Everything posted by MoneyBroz
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This support request is being escalated to our root admins.
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Domain added, it can take up to 2 hours to start working. Note that this is your 10th domain, if you want to add more domains in the future then you will need to have a domain removed before a new one can be added.
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"Unable to login with that username and password."
MoneyBroz replied to talesaz's topic in Customer Service
The /tmp folder on Morty was full which caused the login issue. it should be working now. -
[Solved] 20251007 - Request for perl modules
MoneyBroz replied to ashwanibright's topic in Escalated Requests
This support request is being escalated to our root admins. -
You can start by answering simple questions that users ask, such as how to add a domain or why is my website showing 504 errors for example. Most of these answers are found on the wiki. Eventually if you continue to be helpful you can get promoted to helper and even a Moderator, that's how all of us started out.
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[Solved] Domain addition + deletion request.
MoneyBroz replied to vivekrajan007's topic in Customer Service
Domain removed and new domain added, it can take up to 2 hours to start working. since removing a domain sometimes deletes the files associated with it, you can download a backup of your account before the removal at https://heliohost.org/backup -
Krydos can do this for you
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[Solved] Enable remote PostgreSQL access
MoneyBroz replied to blasco86's topic in Escalated Requests
Krydos can do this for you -
[Solved] Request to enable SSH access on Johnny
MoneyBroz replied to blasco86's topic in Customer Service
SSH isn't allowed for security reasons. if you need SSH access, then you will need to purchase a VPS. -
[Solved] Requesting update of payment method
MoneyBroz replied to nhoj's topic in Escalated Requests
We don't store payment methods for users, Paypal/Stripe handles the card payments for us so you'll need to update your information there instead. -
[Inactive] Paypal payment page error for VPS
MoneyBroz replied to piyushukani's topic in Escalated Requests
This support request is being escalated to our root admins. -
Domain added. it can take up to 2 hours to start working.
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Appeal for One Account - Gjamesbrown76
MoneyBroz replied to OusAma's topic in Suspended and Queued Accounts
This account was suspended because you failed to provide a license for the paid software you were using. We can unsuspend this account after you provide proof that you have a valid license for the software. -
In this case, you can use the Errordocument directive in .htaccess for each domain. for example: # For 403 errors Errordocument 403 /errors/403.html # For 404 errors Errordocument 404 /errors/404.html Note that you can name the folders/error pages anything you want.
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You can learn how to do that here: https://wiki.helionet.org/Custom_Error_Pages
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Domain added. It can take up to 2 hours to start working.
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This support request is being escalated to our root admins.
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Domain added. it can take up to 2 hours to start working.
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Your access has already been restored due to you upgrading your storage space. let us know if you need anything else.
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Domain added. it can take up to 2 hours to start working.
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Domain added. it can take up to 2 hours to start working.
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[Solved] Add subdomain to existing domain
MoneyBroz replied to pizzapizza72's topic in Customer Service
Subdomain added. it can take up to 2 hours to start working.- 1 reply
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[Solved] Is there a trash that I need to empty?
MoneyBroz replied to mgmason's topic in Customer Service
