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Everything posted by MoneyBroz
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morty [Solved] Install MS SQL Server extension for PHP
MoneyBroz replied to Ookma-Kyi's topic in Escalated Requests
Yes -
morty [Solved] Install MS SQL Server extension for PHP
MoneyBroz replied to Ookma-Kyi's topic in Escalated Requests
This likely won't work as Johnny, Tommy, and Morty run on Linux instead of Windows but I'll escalate it anyway and see what a root admin has to say about it. Lily would be the only server that this would likely work on. -
morty [Solved] Install MS SQL Server extension for PHP
MoneyBroz replied to Ookma-Kyi's topic in Escalated Requests
This support request is being escalated to our root admins. -
Main domain changed. it can take up to 2 hours for the new domain to start working. since changing a main domain sometimes deletes the files associated with it, you can download a backup of your account before the removal at https://heliohost.org/backup
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Wolstech can do this for you.
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Domain added. it can take up to 2 hours to start working.
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Domain added. it can take up to 2 hours to start working.
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reset account [Solved] reset suspended account with path direction
MoneyBroz replied to argoma's topic in Customer Service
The document root by default for domains is already httpdocs so it wouldn't have to be changed. -
reset account [Solved] reset suspended account with path direction
MoneyBroz replied to argoma's topic in Customer Service
Account has been reset, and a new invite has been sent to your email address. You can also download a backup of your account before the reset at https://heliohost.org/backup -
Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.
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Domains added. it can take up to 2 hours for them to start working.
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Main domain changed. it can take up to 2 hours for the new domain to start working.
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The server can read php files automatically, you can upload your files in the file manager which can be accessed by clicking the files button in the dashboard section of the dropdown menu for your domain.
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Corrections to the dead links to the post above by realvanyek: https://moneybroz.heliohost.org/assets/img/second_prototype.png https://moneybroz.heliohost.org/assets/img/helio_thumb-1.png
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Please do not create multiple topics for the same issue See: https://helionet.org/index/topic/65898-solved-account-suspended/
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This support request is being escalated to our root admins.
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Domain added, it can take up to 2 hours to start working. Note that this is your 10th domain, if you want to add more domains in the future then you will need to have a domain removed before a new one can be added.
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"Unable to login with that username and password."
MoneyBroz replied to talesaz's topic in Customer Service
The /tmp folder on Morty was full which caused the login issue. it should be working now. -
[Solved] 20251007 - Request for perl modules
MoneyBroz replied to ashwanibright's topic in Escalated Requests
This support request is being escalated to our root admins. -
You can start by answering simple questions that users ask, such as how to add a domain or why is my website showing 504 errors for example. Most of these answers are found on the wiki. Eventually if you continue to be helpful you can get promoted to helper and even a Moderator, that's how all of us started out.
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[Solved] Domain addition + deletion request.
MoneyBroz replied to vivekrajan007's topic in Customer Service
Domain removed and new domain added, it can take up to 2 hours to start working. since removing a domain sometimes deletes the files associated with it, you can download a backup of your account before the removal at https://heliohost.org/backup -
Krydos can do this for you
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[Solved] Enable remote PostgreSQL access
MoneyBroz replied to blasco86's topic in Escalated Requests
Krydos can do this for you -
[Solved] Request to enable SSH access on Johnny
MoneyBroz replied to blasco86's topic in Customer Service
SSH isn't allowed for security reasons. if you need SSH access, then you will need to purchase a VPS. -
[Solved] Requesting update of payment method
MoneyBroz replied to nhoj's topic in Escalated Requests
We don't store payment methods for users, Paypal/Stripe handles the card payments for us so you'll need to update your information there instead.