MoneyBroz

You were originally suspended for possibly have more than one account, after further investigation on our end we determined that you are using a shared IP address with another user so your account has been unsuspended.

Your account was suspended because our systems detected that you might have more than one account. We understand that no one ever reads our terms, but as a reminder, our Terms of Service state that each user is allowed to have only one account. The reason we have to enforce this rule is because our servers are already overloaded the way it is, and it wouldn't be fair to everyone that is turned away each day for you to have more than one when so many others have none. One common reason people create more than one account is to get around our storage limit of 1000 MB. Did you know that we will give you another 1000 MB of storage for each $5 USD donation you make up to 5000 MB total? If you'd like to increase the storage of your account just make a donation and then let us know your transaction ID and username. Another common reason people create more than one account is to host more than one website. Did you know that you can host as many websites on your one account as you want? Unlike a lot of free hosts we offer unlimited alias domains, unlimited addon domains, and unlimited subdomains. If you need any help adding another website to your account just let us know. Another common reason people create more than one account is to try out several servers at once, or to transfer a website between accounts on different servers. Did you know that an admin can move your account for you for as little as a $1 USD donation? This will save you the trouble of signing up again, and deleting your account, etc. Sometimes our systems flags you as possibly having more than one account when you share a computer with family, friends, coworkers, other students, etc. If this is your situation we apologize for the suspension, and we'll be happy to unsuspend all of the involved accounts after you provide proof that each of the accounts belong to a different person.

Main domain changed and new domain added. it can take up to 2 hours for the new domains to start working.

Domain added. it can take up to 2 hours to start working.

have you tried to SSH in and run (sudo systemctl reboot)

Domain added. it can take up to 2 hours to start working. a root admin can assist with the dns records. escalating....

Domain added. it can take up to 2 hours to start working.

Main domain changed. it can take up to 2 hours for the new domain to start working. You can also download a backup of your account before the change at https://heliohost.org/backup/

Domains added. it can take up to 2 hours for them to start working.

This support request is being escalated to our root admins.

This usually means either your antivirus or your network is blocking the connection if you are on a school or business connection then the network administrator probably blocked websites of webhosts. if you are using an antivirus, try disabling it and if that works, then you can report that as a false positive to the antivirus provider.

Main domain changed. it can take up to 2 hours for the new domain to start working.

Domain added. it can take up to 2 hours to start working.

Have you tried using johnny.heliohost.org as the hostname?

Account has been reset, and a new invite was sent to your email address.

Account has been reset and a new invite was sent to your email address. You can set the new domain during the account recreation process.

Main domain changed.

Subdomain added. it can take up to 2 hours to start working There is only one subdomain in this post, if you would like another one to be added then let us know.

Please read: https://wiki.helionet.org/PhpMyAdmin_MariaDB_Access_Denied_Error

This support request is being escalated to our root admins.

Also mail.heliohost.org is nonexistent so you can remove that.

Domain removed and new domain added. it can take up to 2 hours for the new domain to start working. you can also download a backup of your account before the domain was removed at https://heliohost.org/backup

your-server.de is the default hostname for websites hosted on Hetzner so it is definitely incorrect

Domains removed and new domain added. it can take up to 2 hours for the new domain to start working. you can also download a backup of your accounts before the domains were removed at https://heliohost.org/backup

This support request is being escalated to our root admins.