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MoneyBroz

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Everything posted by MoneyBroz

  1. This support request is being escalated to our root admins.
  2. The password will need to be reset after renewing an account. A root admin can do this.
  3. You would need a VPS if you want SSH access, as i stated it is disabled for security reasons.
  4. Ssh is disabled for security reasons. Your IP was blocked due to a failed ssh login. Make sure that you are using FTP using port 21 or SFTP using port 1373
  5. A root admin needs to delete the old domain for you.
  6. Domains added, it can take up to 2 hours for the domains to start working.
  7. This support request is being escalated to our root admins.
  8. 5000mb of disk space costs $21 USD. you can donate at https://heliohost.org/donate/
  9. If the domain wasn't on your account, i could change it
  10. The issue is that the domain is already on your account, it would need to be removed to be changed to the main domain (which i cannot do)
  11. msbsurfi.tech and edu.msbsurfi.tech has been added. a root admin will need to delete the msbsurfi.me domain and change the main domain to clik.tk.
  12. "open_basedir" is a php.ini directive and cannot be changed. if you need this changed, you will need to get a VPS.
  13. Your account was archived. I see where you had unarchived it. There's an ongoing issue where if the account gets an inactivity suspension or is archived, the password needs to be reset before you are able to login again.
  14. This support request is being escalated to our root admins.
  15. Loads fine for me, try clearing your browser cache.
  16. You were suspended for high load (101.07 GB of memory usage) i unsuspended your account. Be sure to keep track of your load at https://heliohost.org/dashboard/load/ the limit is 10k CPU and 100GB of memory in 24hrs.
  17. This support request is being escalated to our root admins.
  18. Gmail is known to reject emails that come from our servers. DKIM and SPF seems to be the most common issue. However even when these are configured for your domain, Gmail may still reject the emails or put them in spam.
  19. This support request is being escalated to our root admins.
  20. You were suspended for high server load. The limit is 100gb of memory in 24hrs. Your account had 130.52 GB of memory usage before 24hrs. Make sure to keep the load under 100GB of memory and 10k CPU usage. You can keep track of your load at https://heliohost.org/dashboard/load/ Unsuspended.
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