MoneyBroz

Subdomain added. it may take up to 2 hours to start working.

This support request is being escalated to our root admins.

Domain added it may take up to 2 hours to start working.

Account has been reset and a new invite has been sent to the email address associated with the account.

Added

Added. it may take up to 2 hours to start working.

You were suspended for using 102.28 GB of memory. remember to monitor your account load at https://heliohost.org/dashboard/load Unsuspended

This support request is being escalated to our root admins.

Loads fine for me. try clearing your browser cache.

You were suspended for using 100.13 GB of memory, i unsuspended your account but please fix the issue as soon as possible to avoid being suspended for high load again.

Your IP was blocked in the firewall due to a failed SSH login. We do not support SSH access on Tommy or Johnny. i unblocked your IP.

This support request is being escalated to our root admins.

The account jhromany has been unsuspended.

You were suspended for using 10029.30 CPU. As a reminder, the limit is 10k in a 24hr period. you can keep track of your account load at https://heliohost.org/dashboard/load Unsuspended

This support request is being escalated to our root admins.

RIP

This support request is being escalated to our root admins.

i just tested it and it worked for me after i clicked always trust this certificate for future sessions.

tell her to try clicking always trust this certificate in the unknown certificate popup then click ok. it seems like it is timing out due to inactivity on the users end.

Has she tried using the hostname as johnny.heliohost.org instead of handbasket.helioho.st

What's her username?

Krydos can do this for you.

This support request is being escalated to our root admins.

Domain added it may take up to 2 hours for the domain to start working.

The only way to change your hosting account username is by resetting your account. if it's the forum account, a root admin can change it.