MoneyBroz

tell her to try clicking always trust this certificate in the unknown certificate popup then click ok. it seems like it is timing out due to inactivity on the users end.

Has she tried using the hostname as johnny.heliohost.org instead of handbasket.helioho.st

What's her username?

Krydos can do this for you.

This support request is being escalated to our root admins.

Domain added it may take up to 2 hours for the domain to start working.

The only way to change your hosting account username is by resetting your account. if it's the forum account, a root admin can change it.

Account has been reset and a new invite has been sent to your email address.

@Ookma-Kyi The range has been unblocked, try now

The IP range that your service is on was blocked by Krydos due to someone spamming. i'll escalate this so he can explain more.

This support request is being escalated to our root admins.

Added. it may take up to 2 hours for the domain to start working.

This post is from almost 2 years ago. if you have this issue please create a new topic instead of replying to old topics.

Resent

Domain added. make sure to set your nameservers to ns1.heliohost.org and ns2.heliohost.org in the hostinger nameserver settings. You can find more information on how to do this here: https://support.hostinger.com/en/articles/1696789-how-to-change-nameservers-at-hostinger.

Have you tried reissuing the certificate in plesk and waiting up to 2 hours for certificate to fully setup?

You can always donate anytime at https://heliohost.org/donate/

Invite sent to the email specified above.

Yes

looks like license for plesk will need to be renewed. softaculous seems to already have expired. Krydos would need to renew these.

This support request is being escalated to our root admins.

Krydos can do this for you.

This support request is being escalated to our root admins.

Domains added, it may take up to 2 hours for them to start working.

Added