Krydos

Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache. -- Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated.

Yeah, it looks like you managed to get your new account created right before Johnny started having issues. See http://www.helionet.org/index/topic/13575-more-johnny-issues/ and http://www.helionet.org/index/topic/13561-internal-error-on-login-to-cpanel-webmail-johnny/

It doesn't take an administrator to fix that for you because you can do it yourself. Just click this link http://stevie.heliohost.org:2082/frontend/x3/cron/index.html then scroll to the bottom of the page and click delete on any or all of the cron jobs you find listed there.

Your account isn't suspended. It sounds like you're having the same issue as reported in this thread http://www.helionet.org/index/topic/13561-internal-error-on-login-to-cpanel-webmail-johnny/ The admins are working on it.

You account hasn't been created yet. Until your account is created you can check it's status in the creation queue by typing your username into this tool http://www.heliohost.org/home/support/scripts/status Obviously you won't be able to log in or reset the password of an account that hasn't even been created.

Your website is working for me, and your account shows active in the database. Are you still having problems with your account?

Your account was suspended for inactivity, because the last time you logged in to your account was September 3rd. To reactivate your account, please visit http://www.heliohost...t/scripts/renew. If you are still seeing the Account Suspended page after renewing your account, please clear your cache. -- Please spare a few minutes to take our brief survey: http://feedback.helionet.org/ Your participation in this survey is greatly appreciated.

Forum accounts and hosting accounts are not connected. If you create a hosting account you don't necessarily even have to make a forum account unless you need to request java, or your accounts gets suspended, or you need help with something. If your hosting account gets suspended it has no effect on your forum account. Anyways, glad you figured out the reactivation script on your own. Remember to log in to your account at least once every 30 days and it won't get suspended for inactivity again.

Your account was suspended for inactivity, because the last time you logged into your account was August 11th. To reactivate your account, please visit http://www.heliohost...t/scripts/renew. If you are still seeing the Account Suspended page after renewing your account, please clear your cache. -- Please spare a few minutes to take our brief survey: http://feedback.helionet.org/ Your participation in this survey is greatly appreciated.

Yes, each account can have an unlimited number of subdomains, addon domains, or parked domains (or any combination of all of the above.) You may only have one username.heliohost.org domain though.

Your account was suspended for inactivity, because the last time you logged into your account was August 30th. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. If you are still seeing the Account Suspended page after renewing your account, please clear your cache. -- Please spare a few minutes to take our brief survey: http://feedback.helionet.org/ Your participation in this survey is greatly appreciated.

It's working now.

I'm a little surprised that 5432, the postgresql port, wasn't open by default. I opened it up for everyone. Let us know if you're still having trouble connecting to an external postgresql database.

See http://www.helionet.org/index/topic/13540-solved-running-jsp-on-johnny/page__view__findpost__p__83735

http://phchaos.heliohost.org/index.jsp http://puzzlepond.heliohost.org/jsptest.jsp http://helpme.heliohost.org/jsptest.jsp It looks like some of the java settings were lost in the crash. Is everything working now?

I don't see your username or domain in any of the mail reports anywhere, but the reports only show the highest volume senders so maybe you haven't sent enough emails to show up. If you're really curious about it I suppose you could do some tests and we can check the reports again for you. If you look at the headers of emails sent from your home pc through gmail (or any email service for that matter) it shows the origin IP address. It just records of the mail's path through the internet.

You must have had it set up correctly because your site seems to be working now.

It's been a few days and we haven't heard anything about this issue. Did using a different FTP client work for you?

Try creating your account now.

Actually the last official Heliohost website contest winner was announced June 1st which was 4 months and 2 days ago. 4 months is slightly less than a year. http://www.helionet.org/index/topic/12472-heliohost-website-competition-winner/

Yeah, if you can get them to tell you what domains are sending the emails we can suspend them faster. Also clicking the delist button when you're not an administrator and you're not sure if the problem has been solved can actually make it worse because if they relist you immediately when the problem wasn't fixed they begin to assume that the whole server is a spam source and the listing may end up being permanent.

If you need a newer version, Johnny is running cPanel version 11.32.2. Here's the guide on how to move your account http://wiki.helionet.org/Moving_your_account When a time and date is scheduled for a cPanel upgrade on Stevie there will be a news post letting you know. Until then the answer is "sometime", and more recently the answer can be further refined to "sometime that is not when one of the three servers has been down for 28 hours straight." We've been a little busy with that lately if you can imagine.

This is why we have to suspend so many accounts for sending too many emails everyday.

Your account is not suspended. Johnny, the server you created your account on is currently down. See http://www.helionet.org/index/topic/13525-charlie-crash/

To find out what time the server thinks it is, and hence what cron jobs it will be running, I think the easiest way is to create a server_time.php file with these contents: <?php echo date("H:i", time()); It will show the hours in 24 hour time too just like the cron jobs use.