Krydos

Unfortunately we cannot provide you access to your account, nor will you be able to receive any backups of your old data. I personally believe that it wasn't you that was engaged in this illegal activity, however you, as owner of this account, are responsible for anything that the account does, and in this case there is no second chance. My advice would be to start over from scratch to make sure your site is clean and free from hackers from the beginning, because if you just keep using the same backups with the same vulnerabilities the same thing is just going to keep happening to you.

This account was actually suspended for high server load, but now that I am looking at it I notice that you have (at least) two accounts. Only one account is allowed per person, and the penalty for having multiple account is they all are suspended until you decide which one account you would like to keep. So which account do you want to keep? The combined total disk usage between the two accounts is only 116 MB and we provide 500 MB of disk space per account so you can easily combine the two accounts into one. Since we offer unlimited addon domains you can host as many different websites as you want all on one account.

Like a lot of things in computing, if it's beyond your understanding perhaps you should learn more before you try it. Compiling C++ code into a functional cgi is pretty high level stuff, and there are multiple ways to easily get your account permanently banned if you mess it up. Furthermore, if you look at http://mapserver.org/installation/unix.html#installation you will see that there is more to it than just compiling a single cgi file. It looks to be a full install of executable software and the cgi is just the web interface. You won't have access to install anything like that on Heliohost. In order to have shell access and be able to compile and install binaries you will most likely have to buy a VPS or run your own server. It's certainly not something that most shared hosts will allow because of security concerns, and Heliohost is no different.

That IP address is not blocked on any of the servers. What makes you think it is?

Your account was resuspended for failure to take care of the malware problem during your allotted 24 hour period. The offending files have been deleted, and your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache.

Yes, your account was suspended for inactivity. No, you didn't do anything wrong. The reactivation tool has been having issues related to the recent DNS issues. Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache.

Did you read the latest news? We also recommend following @heliohost on twitter for the easiest way to keep up to date on the latest news.

Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache.

Your account is showing up as clean now. Thank you for taking care of this.

You don't actually need to use a program to clear your browser cache in most cases. All of the most popular browsers should have a way through the options to clear your cached data. For instance with google chrome you click the "customize and control" button then select "settings" then choose "settings" from the left navigation menu scroll to the bottom of that page and "show advanced settings" under the heading "privacy" click "clear browsing data..." select the option "the beginning of time" from the drop down menu make sure "empty the cache" is checked (optional) uncheck all of the other options since you're just trying to clear the cache click "clear browsing data" button If you haven't done this in a long time it can take a while to clear out all the old data. Also note that these instructions will be different for different versions of google chrome, and the process will be similar on other browsers. Anyone who develops websites should know how to clear their browser cache in all the major browsers that they use to test their site.

Try adding your parked domain now. Let us know if you're still having any issues.

Yeah, his account had the bug that doesn't allow parked domains. He should now be able to add an unlimited number of parked domains using this link http://stevie.heliohost.org:2082/frontend/x3/park/index.html

Alright, the next thing I would check would be the encoding on the file. Make sure it's not some crazy dos format with ^M's everywhere, or any other weird line endings. Like I said above cgi can be really picky about syntax, and line endings is just another tough to troubleshoot part of it.

Have you read the latest news?

+1

I'm guessing you were also having issues connecting to MySQL due to an abusive account trying to crash Stevie. That account is now suspended, and everything seems operational. Let us know if you're still having any issues.

I'm seeing two databases associated with your account. I'm guessing that they weren't showing up in that screenshot because around the same time that you posted this MySQL on stevie was having issues due to an abusive account which is now suspended. Let us know if you're still having any issues.

There was a malicious user abusing poor Stevie and causing MySQL to not work very well. He's been suspended now, and MySQL seems to be working fine now. Let us know if you're still having any issues.

Your account was suspended permanently due to large number of abuse suspensions so it doesn't matter what you set your nameservers to. For unsuspended accounts in good standing once the nameservers are changed it can take up to the TTL of the ns value for all computers to access the site from the current host instead of the old host. The reason for this is because the value gets cached and as the cache expires on various servers and computers they check the value again and get updated to the correct new value. During the change over time some computers will try to access the website on the old server and some will access the new server, so for the most seamless change over from old host to new host you can keep both sites active until all requests are going to the new server. Keeping your two sites synced with the same information during this transition depends on the type of site, but one solution is to set up both sites to use the same database on the new server before you change the nameservers. Obviously this might not work for all websites though. Also useful is the information that the correct nameservers for hosting a site on Heliohost is: ns1.heliohost.org ns2.heliohost.org

Your account was suspended permanently due to large number of abuse suspensions so that's why you will no longer be able to log in or reset your password.

Cgi can be really picky about permissions and syntax, and when it isn't exactly perfectly right it throws the very unhelpful 500 error. Step one on troubleshooting is to make sure your cgi-bin directory and cgi file both have 755 permissions. Step two is to make sure you're using the right shebang, which according to your code above looks right to me. Step three is to make sure you set the correct content type. print "Content-type:text/html\r\n\r\n"; Is what I use for perl cgi and it works on Heliohost. There may be other slight variations that work too. Let us know if that doesn't fix the problem.

Don't know why it keeps doing that. Very odd.

That's fine. That's not fine, and the abusive user has been suspended. That's fine. It isn't down when I checked, but low /tmp space can cause issues with mysql so I'm guessing that's what the problem was.

Not only is php mail function working, your exact file is working on your account. I copied your test.php to test2.php and changed your email address to my hotmail account and here is the result of visiting the page in a browser: Here is the email I received: x-store-info:fHNTDlzCF8Nxw6HwcfGQy+S7Ax/lqLSmNphQ3OF+T9E= Authentication-Results: hotmail.com; spf=none (sender IP is 65.19.143.2) smtp.mailfrom=fabiank@stevie.heliohost.org; dkim=none header.d=fabian.heliohost.org; x-hmca=none X-SID-PRA: fabian@fabian.heliohost.org X-AUTH-Result: NONE X-SID-Result: NONE X-Message-Status: n:n X-Message-Delivery: Vj0xLjE7dXM9MDtsPTE7YT0wO0Q9MjtHRD0yO1NDTD00 X-Message-Info: 2etWe3f/w1eCAIY8IUcwYEh3b9UZmmS6hXHLrcj3OU1dIjB0s5r3HPSe+dmpYJTK26PY9bEOFgSe0lwq83ErR20e8TDUKycyGaMJlrl88gIeJ5xIpQmQyHh8znrsom7EYz8E6KCEixWLiz/bT6riR2uja4jzgIvY Received: from stevie.heliohost.org ([65.19.143.2]) by COL0-MC1-F30.Col0.hotmail.com with Microsoft SMTPSVC(6.0.3790.4900); Sat, 1 Dec 2012 15:06:58 -0800 Received: from fabiank by stevie.heliohost.org with local (Exim 4.69) (envelope-from <fabiank@stevie.heliohost.org>) id 1Tew9a-00030x-1S for [redacted]@hotmail.com; Sat, 01 Dec 2012 15:06:57 -0800 To: [redacted]@hotmail.com Subject: Test Mail From:fabian@fabian.heliohost.org Message-Id: <E1Tew9a-00030x-1S@stevie.heliohost.org> Date: Sat, 01 Dec 2012 15:06:57 -0800 X-AntiAbuse: This header was added to track abuse, please include it with any abuse report X-AntiAbuse: Primary Hostname - stevie.heliohost.org X-AntiAbuse: Original Domain - hotmail.com X-AntiAbuse: Originator/Caller UID/GID - [22306 32003] / [47 12] X-AntiAbuse: Sender Address Domain - stevie.heliohost.org X-Source: /usr/bin/php X-Source-Args: /usr/bin/php /home1/fabiank/public_html/test2.php X-Source-Dir: fabian.heliohost.org:/public_html Return-Path: fabiank@stevie.heliohost.org X-OriginalArrivalTime: 01 Dec 2012 23:06:58.0916 (UTC) FILETIME=[90B49A40:01CDD018] This is a test!

Done.