Krydos
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Posts
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Everything posted by Krydos
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Yes, server changes usually take 48 hours or less, but account creation and deletion causes a lot of load so it can take longer if things are overloaded. There is not an easier way to switch servers because each person is only allowed one account so you have to delete your old account before you can create your new one. If you have been following the instructions in the wiki the the first step is to backup everything you want to keep so it's not possible to follow the instructions and lose everything because you have a backup. As of the time of this post your account has not been deleted yet so if you want to cancel the deletion type your username into this tool http://www.heliohost.org/home/support/scripts/renew
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Ok, it's added, and your nameservers are set correctly http://byrondallas.h...iaga.org&rec=NS so now all you need to do is wait for the queued page to go away which can take up to 24 hours and everything should be good. Also keep in mind that if you get caught with more than one account our policy is to suspend them all immediately and then you get to choose one to be unsuspended so you might not want to do that again.
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One idea would be to delete your old backup files after you download them. When I took a look at your account you had 3 backups that were each about 190 MB. I deleted all but the newest for you so your account wouldn't be suspended again for the same thing, but in the future you need to delete your own files.
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Yeah, I don't know a single person who has ever used frontpage for anything. Well, maybe my great grandma used it to do some genealogy or something, but who really cares what great grandma's are doing unless it's baking cookies, right?
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Heliohost still supports frontpage and has it's extensions installed by default, because web host rating webpages still track it and score us based on whether we have it installed. In order to have the highest score and therefore appear at the top of the page we have to keep it around. Talk to the web host rating websites and get them to stop checking for frontpage and we'll stop having it installed by default. Example: Here is the top result of googling for "free web host" http://www.free-webhosts.com/webhosting-01.php
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If you just need your account to be created quickly you should have chosen Johnny. New accounts on Johnny are currently taking about 5 seconds to be created. You have to wait a little longer for Stevie accounts. If your question is whether new accounts are being created, they are; you're number 26 now. The reason new accounts take so long to create is because it causes a lot of load to create new account so the server balances the creation throughout the day so it doesn't overload the current active accounts.
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Glad your problem got solved! Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated.
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It looks like you got a temporary ban by the automated DDoS protection and a bug prevented it from clearing automatically with time like it is supposed to. The same bug prevented searching for your IP so it returned that you weren't banned even though you were. Anyways, glad its working for you now.
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Most of the full backup is worthless to you, that's why we recommend making partial backups. You need to download the backup file to your computer and extract it. Look for the home directory archive inside the main archive and upload the file structure to your public_html directory, and if you had any databases you can extract those and import the .sql files through phpmyadmin. Then just recreate any addon, parked or sub domains that you had before and you should be set.
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In order to move between servers you can follow the instructions in this wiki http://wiki.helionet.org/Moving_your_account Since you have to delete your Johnny account to move that's why you have to take care of this before anything else.
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That username and/or domain is not located on our system. Most likely it was deleted due to inactivity. Feel free to create a new account and restore any backup data you may have, because Heliohost does not keep any backups of your data once your account has been deleted. We apologize for the inconvenience, but we have to automatically delete inactive accounts to make room for users who are still active otherwise our servers would soon be overloaded. To prevent this from happening again in the future don't forget to log into your account at least once every 30 days.
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Yes, Johnny currently has 5.0.95. Stevie has 5.1.56. You could either move your account to Stevie or wait for Johnny to be upgraded. I plan on upgrading Johnny to 5.5 within the next week or so. Your choice.
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Ok, second issue: The account bugoy is on Johnny. Do you want to move to Stevie?
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Ok, let's take care of one issue at a time. First issue: Which one account do you want to keep, and which accounts should I delete?
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Does it work now?
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Your account was suspended for inactivity, because the last time you logged in was August 14th. To reactivate your account, please visit http://www.heliohost...t/scripts/renew. If you are still seeing the Account Suspended page after renewing your account, please clear your cache. -- Please spare a few minutes to take our brief survey: http://feedback.helionet.org/ Your participation in this survey is greatly appreciated.
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MySQL is scheduled to be upgraded to 5.5 soon. There is no set date for it; we just do upgrades and stuff like this when there aren't any other more important issues to be resolved. Also keep in mind that Johnny will be upgraded to 5.5 before Stevie.
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So far today since midnight server time, there are 179 accounts causing more load than you account, so it looks like your changes have worked.
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After 30 days of not logging in your account is suspended for inactivity but not deleted until later. -
Your IP address (that you've been posting these forum messages from) is not banned.
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Please post the following information: Your cPanel username Your main domain The server that you are on
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Ok, it appears as if the Johnny cPanel issues are back to normal again. Let us know if you're still having issues logging in.
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Yes, your account was suspended for using 788 MB which is greater than the 500 MB you're allowed to use. I have unsuspended your account. Keep your disk space usage under 500 MB or you risk being suspended again.
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Your account was suspended for inactivity, because the last time you logged in was August 16th. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. If you are still seeing the Account Suspended page after renewing your account, please clear your cache. -- Please spare a few minutes to take our brief survey: http://feedback.helionet.org/ Your participation in this survey is greatly appreciated.
