Krydos

I'm curious what your reasoning was for not voting? Also keep in mind that there are a lot of Heliohost users don't live in the US so maybe a more generic question would be "Who would you rather see as president of the United States?"

Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache. -- Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated.

I have a very hard time understanding what you're saying or asking for. I understand that English isn't everyone's primary language and that's fine. However, we only provide support in English and you would surely get better results if you put more effort into communicating what it is exactly that you need. Perhaps if English isn't your primary language you can find someone more fluent to translate for you? Anyways, communication issues aside, the account kaywebtr is suspended because only one account is allowed per person. When someone is found owning multiple accounts they are all suspended until the owner chooses one account to keep and the rest are deleted. Which account do you want to keep and which accounts would you like us to delete for you? You've said something about being hacked also. If your account is hacked simply delete all corrupted files and replace the with the original versions from a backup file. That's one of the many reasons why we suggest taking frequent backups of your site.

Nope, now it's 8 imap processes. The reason it was coming and going was probably because I killed your processes several times since you first posted about it to see if the first time was just a fluke or something. It's obviously not. I use imap on stevie too and I have it set to update pretty much constantly, and I'm sure a lot of other people do too without any issues like this. I have no idea how you have your client(s) set up, but there's definitely something odd going on. There's only 6 again now, but maybe this will help you. imapd /home/jugal/mail/jugal.me/subscribe imapd /home/jugal/mail/jugal.me/subscribe imapd /home/jugal/mail/jugal.me/i imapd /home/jugal/mail/jugal.me/mail imapd /home/jugal/mail/jugal.me/subscribe imapd /home/jugal/mail/thakkarpharmastation.com/mail

It's already been 12 hours and you haven't done anything about your malware problem yet. Here's a hint: /home/aisoft/public_html/mail/link.php /home/aisoft/public_html/mail/index.php /home/aisoft/public_html/mail/toor.php If they aren't deleted/cleaned within 24 hours from the timestamp on Tjoene's post your account will be suspended again.

Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache. -- Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated.

You had 6 imap processes running for some reason. I killed them all for you and the 500 error went away. How many different email clients do you have connecting to your domain, and do they all keep a constant connection open?

Your account was suspended for inactivity, because the last time you logged in was October 3rd. To reactivate your account, please visit http://www.heliohost...t/scripts/renew. If you are still seeing the Account Suspended page after renewing your account, please clear your cache. -- Please spare a few minutes to take our brief survey: http://feedback.helionet.org/ Your participation in this survey is greatly appreciated.

Create a file in public_html called index.html

That wasn't directory index then. You probably turned on password protection or something. Try this link http://stevie.heliohost.org:2082/frontend/x3/indexmanager/index.html then click public_html, and select no indexing. ...or you could just put an index file in public_html.

Just put an index file in the public_html directory or turn off directory indexing.

If an account is suspended there is no way to get our servers to output anything other than the suspended page. If you look at the A record of pesbox.com http://byrondallas.heliohost.org/php/tools/dns_records.php?domain=pesbox.com&rec=A you can see that rather than getting his Heliohost account unsuspended he has chosen to host that domain on another service.

And technically he's not breaking the one account per person rule at the moment because pesboxtr is suspended. As soon as this new account is active he will have multiple accounts though.

Well, once your account has been created just restore it from whatever the latest backup you have then.

That account isn't suspended because it hasn't even been created yet. You can check on the status of your queued account using this tool http://www.heliohost.../scripts/status Once your account is created that tool will say it cannot be found, you will receive an email, and you will be able to log in at http://heliohost.org/

It looks like cPanel is blocking you from changing your domain from xxx.yyy.com to yyy.com because it first searches for yyy.com and sees that it is already owned by someone and just quits there rather than being smart enough to realize that it is you that owns it. To work around this try changing your domain to a temporary domain such as yyy.heliohost.org or whatever using this tool http://www.heliohost.org/home/support/scripts/domain and then once that has gone through successfully log into your account and on the left side of the screen look for the header that says "main domain" and make sure it says the correct temporary domain. Once you have verified that it does, then try changing your domain once again to yyy.com. This should fix the issue, but let us know if you have any problems with it.

That's from this page http://wiki.helionet...Site_statistics There really isn't a way for you to see when you last logged in. I suppose you could edit a file every time you log in, and then next time you can look at the last modified date of that file you always edit. As far as resetting your account to the way it was when you started, the only way to do that is to delete your account using this tool http://www.heliohost.../scripts/delete and then once it's fully deleted create your account again http://www.heliohost.org/home/signup.

Please post the following information: Your cPanel username Your main domain The server that you are on

Your account was suspended for inactivity, because the last time you logged in was September 28th. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. If you are still seeing the Account Suspended page after renewing your account, please clear your cache. -- Please spare a few minutes to take our brief survey: http://feedback.helionet.org/ Your participation in this survey is greatly appreciated.

I don't unsuspend accounts. You'll have to wait for an admin that does such as cl58, Byron, tjoene, iceitsupport, etc. I was just trying to help you understand why your account is suspended again, and if they decide to give you a third chance what you can do to prevent it from happening again.

Can you post a link to the script that is experiencing this error?

As Shin already quoted you were told how to fix this issue on October 12th and your account was given a second try on the condition that you would fix the problem. You obviously didn't fix it an now you're suspended again.

What time did this error occur, on which server, and is it still happening? It looks like it should be related to an issue that was solved about 7 hours before you posted this topic.

Please clear your cache.

It's fixed. Surprise, surprise, it was the same malicious user filling the entire partition as last time. He's suspended now.