Krydos

You currently have 0 running processes so it looks like it took care of itself. Generally php is pretty good at killing infinite loops and other broken scripts on its own. I also checked your load levels and your account is nowhere near getting suspended. Despite what our suspended sub forum would indicate its actually pretty tough for legitimate websites to get suspended for high load.

Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache. -- Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated.

Change your MySQL host from 'birdscout-italy.heliohost.org' to 'localhost' and it should work. Let us know if you're still having problems connecting.

Fixed.

Your account was created 7 hours ago. From the time of account creation it can take up to 24 hours before your domain begins to work.

Your account is showing up as clean now. Thank you for taking care of this.

The main domain script doesn't work if the domain is already added as a parked or addon domain. You must first delete the domain you want to be your main domain and when it doesn't show up in cPanel anymore then change your main domain and it will work as expected.

That's why we ask these questions instead of just opening all of the ports. A port to use has been PMed to you.

Can you change the port on the server then?

I find that hard to believe if they don't even support php 5.3+ but ok.

Unfortunately, I can't From amxbans.cfg It sure looks to me like you can specify the port.

To elaborate he means contact the people who write that software and ask them to update their software, or if they have an unreleased or newer version that will work on a modern web hosting system.

Since you bought a dedicated IP cPanel is trying to automatically log you in using ssl when you visit that url. Since Heliohost signs our own certificates for ssl to reduce costs to provide you the best free hosting your browser is going to give an error warning you about it. You can either accept the self signed certificate, or you can just log in how we recommend through http://heliohost.org/

It's not possible then because in order to listen on some random port like that would require some sort of executable to be running on that port or an existing service would have to listen on additional ports.

Inbound or outbound? Tcp, udp, or both?

Try adding your addon domain now.

Are you able to change the ports it uses to something else in the configuration?

Thank you for reporting this issue. You can be assured that we will be watching for anything like this to happen again, and any cause that might lead to database backups failing. If it happens again or if you find a way to reproduce the error please don't hesitate to let us know. I'm glad you were able to restore your databases with a minimum of data loss. It really does sound like you did everything right except verifying that the database backups were complete.

You're the first one that I can remember to report an issue like this happening in the last 3-4 years that i have been active on the forums of the 20,000 or so accounts so it must not be very common.

http://dot.tk/ seems pretty decent.

In general you don't need to use A records or CNAME records at all to host a domain. Just set the nameservers to ns1.heliohost.org and ns2.heliohost.org. We could help more or verify your settings if you told us what the domain is. EDIT: I looked at your picture a little closer and it looks like your domain is mypenonline.com It looks like all your settings are correct, but the problem is your account was created 2.5 hours ago. Anytime a new domain is added, including creating a new account, you can expect to see the queued page for up to 24 hours. You can access your account and begin uploading files by logging in at http://heliohost.org/

I guess I misunderstood. I thought you were asking for your old data back, but apparently you are simply asking why the backup didn't work. I have tested the backup database feature on several MySQL databases on Stevie server and after verifying the data in the backup everything seems to be working fine for me.

Here is 458 MB that you can delete: -rw------- 1 zkb zkb 237M Nov 2 07:55 backup-11.2.2012_07-54-11_zkb.tar.gz -rw------- 1 zkb zkb 221M Aug 21 04:30 backup-8.21.2012_04-21-29_zkb.tar.gz

If you are found to be hosting malware you are given 24 hours to take care of the problem on your own, which is quite lenient compared to similar services. Failure to adequately resolve the issue on your own results in resuspension and removal of the files. Your account is now showing up as clean.

Heliohost does not create or save any backups of any kind for users, so the only backups of your database or site would be located in your home directory or downloaded to your personal computer -- if you created any -- which you have as much access as an admin to search. There is no recycle bin or anything like that where old versions of databases are saved. Once something is deleted or overwritten the old version is gone forever.