Krydos

That's pretty amazing really.

Glad your problem got solved! Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated.

It's nice to see so much frustration resolved.

Alright, it looks like the script just finished successfully. Johnny seems to be loading pages rather slowly right now, but I was able to see all the johnny accounts that I tried loading. If you're still seeing the queued message don't forget to clear your cache.

Please Clear your cache.

Ok, johnny is running rather slow right now but I just got your website to load up. If you're still seeing the queued message don't forgot to

There are no accounts in the system with either of those usernames, but I did not delete jake1234. Make sure you have the right username and make sure you can't log into cPanel or anything. If it all seems to be deleted and gone feel free to go ahead with your account creation. One last bit of advice: I would recommend using one of our heliohost.org domains as you main domain such as jgirard8.heliohost.org because sometimes it takes 24 hours for all the remnants to get flushed out. You can then add your .com back as a parked domain once your account is created and functional. Doing it this way will just give us an extra layer of troubleshooting in case you have any further issues.

Actually, this issue has been identified and we are working on a solution to this problem. See http://www.helionet.org/index/index.php?s=...ost&p=72172

I thought you had already re-signed up? If you already have a new account that will cause problems if you create another new account. Do you want me to delete this temp account too?

Your account was listed as suspended not as inactive so it was never going to delete on it's own. Plus sections of the database had been manually edited or corrupted so I just went ahead with manually deleting the old account for you. Waiting for the deletion to finish... Ok, the account is deleted now.

Just noticed that all the accounts on johnny are showing up as queued. Running the script to fix this. (Just posting this to let any other admins that might be around that it is already being fixed.)

Source: http://wiki.helionet.org/Using_SSL

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Yes, that is what that means. I just checked and there are no 500 errors showing up right now on your site, and there are zero processes running for your username. Usually when you hit the process cap you just need to wait a few minutes for it to fix itself, but sometimes processes get stuck running for days(weeks/months) and that is when an administrator needs to kill them for you. Based on that it looks like either huricane electric was having internal issues or the server that your account is on was having high load at the time that you ran that trace route. By the way, you named this thread 'stevie timeout' but your account is actually on johnny. Keep that in mind when looking at the server monitor etc.

Glad your problem got solved! Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated.

Split and moved. Have you tried all the methods of logging into cPanel listed in the wiki article? http://wiki.helionet.org/How_to_access_cPanel

Have you tried all the suggestions for uploading files listed in this wiki? http://wiki.helionet.org/Uploading_files_to_your_site

My bad, I should have checked johnny too. I had only seen reports of stevie not working so that is all I checked earlier.

If I were you I would start testing portions of your network. For instance, if you're using a router try doing a continuous ping of the router and then watch the numbers to see if they correspond with the timeouts your seeing on your website. In windows the command might look something like: ping -t 192.168.1.1Obviously, your operating system and router might change things up a bit. The -t means to ping continuously and you can hit ctrl-c to stop it (or just close the command prompt box.) 192.168.1.1 can be replaced with whatever your router is. If your router doesn't seem to be causing any problems then move to the next step. tracert heliohost.orgWhat this command does is trace the route that packets from your computer take to reach heliohost. The first hop should be your router (if you're using one) followed by each hop that takes you towards heliohost. You can also replace heliohost.org with stevie.heliohost.org or johnny.heliohost.org depending on which server your account is on. This trace route only runs once though so if your problem is intermittent you can look at the list and start pinging each step as it moves away from your computer. If the latency ends up NOT being your router but within 3 or 4 hops after that you might need to call your ISP and demand they fix your internet connection. If the latency is towards the end of the route that means hurricane electric or our servers are having the issues. If the latency comes somewhere in the middle there isn't really anything anyone can do because those are the biggest and most major internet hubs, and if it's effecting you it's probably effecting hundreds of thousands of other people. When that happens everyone knows about it almost instantly. Let me know if you need any more clarification.

I was able to successfully send an email from an email account on stevie, as well as receive an email to that stevie account. I also checked spamhaus and stevie's IP is no longer listed there. Please let us know if anyone is still having email issues on stevie.