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Everything posted by Krydos
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It looks like instead of clicking the link in the invitation email you went to heliohost.org/signup, generated a new validation code which deleted your special Tommy invitation link, and then picked Johnny to create your account instead of Tommy. I have manually transferred your Johnny account over to Tommy. Can you log in now at https://www.heliohost.org/signup/ ?
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[Solved] Error With Tommy Join Invitation Link
Krydos replied to friendin's topic in Escalated Requests
That account is already queued for deletion. All of the account creations and account deletions are load balanced. The lower the load the quicker they happen. The higher the load the slower they happen. Johnny has had exceptionally high load today so he's a bit backed up and taking a little longer than usual to delete accounts. Once he gets around to deleting your old account you would have been able to add that domain to your new account. I have manually removed the domain friendinger.ml from your Johnny account. Can you add it to your new account now? -
Enabled.
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[Solved] Error With Tommy Join Invitation Link
Krydos replied to friendin's topic in Escalated Requests
A new invite has been sent to you. Let us know if you have any other issues. The domain you picked was already in use by another account so it can't be removed for you to use. Generally the javascript will let you know if a domain is already in use, but it's possible with Johnny's current high load that it timed out and let you use it anyways. -
For anyone who searches and finds this thread the issue is the server that was chosen. Johnny is our experimental server which means that it can be rather unstable sometimes. The past 12 hours have had especially high load which resulted in slow loading times. For users who want faster load times and better uptime we suggest you pick a production server instead. We highly recommend Tommy.
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Yep, your .htaccess file is in the right spot, and looks good now. The next problem I found is in your dispatch.wsgi file. It doesn't have the correct path. It should look like this sys.path.append("/home/saikosns/public_html/ComicPub") Since your running your django app in a subdirectory you need to specify that subdirectory in the path in order for it to find its modules.
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[Hh#15587] How Can I Run My Asp.net Web Sit On Your Server ?
Krydos replied to HelioHost's topic in Email Support
How do you compile your vb code then? -
What is your username or main domain?
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Which version of php are you using?
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Not Able To Remotely Connect To Postgres Database
Krydos replied to dannywhy's topic in Customer Service
Enabled. -
[Hh#15587] How Can I Run My Asp.net Web Sit On Your Server ?
Krydos replied to HelioHost's topic in Email Support
What happens when you upload the compiled .dlls to the server instead of having the server compile them? -
[Hh#15587] How Can I Run My Asp.net Web Sit On Your Server ?
Krydos replied to HelioHost's topic in Email Support
Classic ASP didn't use C# as a language like my example has. Classic ASP only used vbscript, not C# so my example is definitely ASP.NET, but it's a very simple example just to check if the server is processing things correctly. Sorry I've been too busy to troubleshoot your code for you. Thank you for being patient. A couple ideas for you: Have you tried compiling your vb code first before you upload it, or have you tried writing your code in c# instead? I'm not too familiar with vb so I always use c# myself. -
The deployed version matches the version sitting in your home directory. Maybe try uploading it again?
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I see ns1.temok.com etc as your DNS settings. Try setting them to ns1.heliohost.org and ns2.heliohost.org. Note that's a two not a five on the second one.
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It's possible you have a .htaccess file causing your browser to want to download the files instead of display them. You can check if .htaccess is causing this by renaming it to .htaccess-old or something.
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Deployed. http://citisnet.heliohost.org/citisnetsql3/ In order to deploy a .war for someone you currently need root access to the server. That's true on Johnny. If it's a new .war or the filename has changed it can take several hours to deploy, but if it's the same filename but an updated file it takes only a few minutes. Tommy takes a few minutes for the same filename or different. Not yet. We are planning on allowing self-deployed .war files in the future though. It's pretty high priority on our future features development schedule. We understand it's slow and frustrating to wait for an admin to deploy the file for you. That should be fixed soon.
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The time it takes your DNS records to update is fully dependent on your registrar. Some registrars update very quickly, and I've seen some take 48 hours. What domain are we talking about?
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As it explains on the cron job page, you are only allowed to run two cron jobs per day. That means you can run one cron job every 12 hours, or two cron jobs every 24 hours. For instance on June 23rd you ran more than two cron jobs so all of your cron jobs were deleted. Internal cron jobs are limited to two per day, but external cron jobs can be run as often as every five minutes. Let us know if you need help setting up an external cronjob.
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Once the DNS is set you will be able to add the domain to your cpanel.
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You can delete your account yourself with http://www.heliohost.org/classic/support/scripts/delete and no we don't delete accounts without proof of ownership because otherwise someone could just request any random account to be deleted.
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[Solved] Unable To Accsess Tommy Servers/cpanel
Krydos replied to ziad87's topic in Customer Service
Your IP was blocked for guessing the wrong password too many times while trying to log in to cpanel. I have removed the block for you. Are you able to log in now? -
Not Able To Remotely Connect To Postgres Database
Krydos replied to dannywhy's topic in Customer Service
Remote postgresql access is not enabled by default. You can request remote access by posting the postgresql username, database, and IP(s). -
The Bound Domain Name Can Not Be Accessed Normally
Krydos replied to fezkade66's topic in Customer Service
Set your DNS to ns1.heliohost.org and ns2.heliohost.org -
Apache restarts itself quite frequently. You don't need to worry about that part.
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Thanks! Those look great.
