Krydos

The last post from your account that I'm seeing is from September 8th in this thread http://www.helionet.org/index/topic/13285-solved-johnny-cpanel-timeouts-and-slowness/page__view__findpost__p__82822 and that issue was solved. You'll have to post a little more information about what you're trying to do. I remember something about MX records, etc. Is that what you're talking about? Sounds like you were experiencing the same DNS issues that everyone else has been having for the last couple days described in the last two news posts http://www.helionet.org/index/topic/14190-dns-issues/ and http://www.helionet.org/index/topic/14262-dns-servers-fixed/ and in the customer service thread http://www.helionet.org/index/topic/14185-solved-dns-issues/

Ok, ghealth is unsuspended now.

Your account is showing up as clean now. Thank you for taking care of this.

Please post the following information: Your cPanel username Your main domain The server that you are on

I already told you what was found...

/home/lequire/public_html/wp-content/themes/easel/images/404.php

Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache.

Yeah, some progress has been made, but it's still not 100%. For instance the johnny.heliohost.org isn't working. If anyone else finds specific urls that don't resolve correctly please let us know.

No one's threads are being deleted, it just doesn't make sense to have 500 different threads about the same exact issue in 8 different sub forums. I assure you it is being worked on, and we all hope to have everything fully functional again as soon as possible.

Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache.

Your account is now unsuspended.

ggym and ghealth

It can easily be used. Take a computer you own, install Linux, install this mapthingy program, and you're good to go. The problem is that shell access is a huge security issue in shared hosting so you have to use a server that only you have access to such as a VPS or a spare home computer.

I already said it once, but I guess I didn't explain it well enough. That executable doesn't exist because it hasn't been installed. You don't have access to install executables for security reasons. It's not going to work.

...because god isn't powerful enough to create an egg first.

Unfortunately we cannot provide you access to your account, nor will you be able to receive any backups of your old data. I personally believe that it wasn't you that was engaged in this illegal activity, however you, as owner of this account, are responsible for anything that the account does, and in this case there is no second chance. My advice would be to start over from scratch to make sure your site is clean and free from hackers from the beginning, because if you just keep using the same backups with the same vulnerabilities the same thing is just going to keep happening to you.

This account was actually suspended for high server load, but now that I am looking at it I notice that you have (at least) two accounts. Only one account is allowed per person, and the penalty for having multiple account is they all are suspended until you decide which one account you would like to keep. So which account do you want to keep? The combined total disk usage between the two accounts is only 116 MB and we provide 500 MB of disk space per account so you can easily combine the two accounts into one. Since we offer unlimited addon domains you can host as many different websites as you want all on one account.

Like a lot of things in computing, if it's beyond your understanding perhaps you should learn more before you try it. Compiling C++ code into a functional cgi is pretty high level stuff, and there are multiple ways to easily get your account permanently banned if you mess it up. Furthermore, if you look at http://mapserver.org/installation/unix.html#installation you will see that there is more to it than just compiling a single cgi file. It looks to be a full install of executable software and the cgi is just the web interface. You won't have access to install anything like that on Heliohost. In order to have shell access and be able to compile and install binaries you will most likely have to buy a VPS or run your own server. It's certainly not something that most shared hosts will allow because of security concerns, and Heliohost is no different.

That IP address is not blocked on any of the servers. What makes you think it is?

Your account was resuspended for failure to take care of the malware problem during your allotted 24 hour period. The offending files have been deleted, and your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache.

Yes, your account was suspended for inactivity. No, you didn't do anything wrong. The reactivation tool has been having issues related to the recent DNS issues. Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache.

Did you read the latest news? We also recommend following @heliohost on twitter for the easiest way to keep up to date on the latest news.

Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache.

Your account is showing up as clean now. Thank you for taking care of this.

You don't actually need to use a program to clear your browser cache in most cases. All of the most popular browsers should have a way through the options to clear your cached data. For instance with google chrome you click the "customize and control" button then select "settings" then choose "settings" from the left navigation menu scroll to the bottom of that page and "show advanced settings" under the heading "privacy" click "clear browsing data..." select the option "the beginning of time" from the drop down menu make sure "empty the cache" is checked (optional) uncheck all of the other options since you're just trying to clear the cache click "clear browsing data" button If you haven't done this in a long time it can take a while to clear out all the old data. Also note that these instructions will be different for different versions of google chrome, and the process will be similar on other browsers. Anyone who develops websites should know how to clear their browser cache in all the major browsers that they use to test their site.