Krydos

Are you able to change the ports it uses to something else in the configuration?

Thank you for reporting this issue. You can be assured that we will be watching for anything like this to happen again, and any cause that might lead to database backups failing. If it happens again or if you find a way to reproduce the error please don't hesitate to let us know. I'm glad you were able to restore your databases with a minimum of data loss. It really does sound like you did everything right except verifying that the database backups were complete.

You're the first one that I can remember to report an issue like this happening in the last 3-4 years that i have been active on the forums of the 20,000 or so accounts so it must not be very common.

http://dot.tk/ seems pretty decent.

In general you don't need to use A records or CNAME records at all to host a domain. Just set the nameservers to ns1.heliohost.org and ns2.heliohost.org. We could help more or verify your settings if you told us what the domain is. EDIT: I looked at your picture a little closer and it looks like your domain is mypenonline.com It looks like all your settings are correct, but the problem is your account was created 2.5 hours ago. Anytime a new domain is added, including creating a new account, you can expect to see the queued page for up to 24 hours. You can access your account and begin uploading files by logging in at http://heliohost.org/

I guess I misunderstood. I thought you were asking for your old data back, but apparently you are simply asking why the backup didn't work. I have tested the backup database feature on several MySQL databases on Stevie server and after verifying the data in the backup everything seems to be working fine for me.

Here is 458 MB that you can delete: -rw------- 1 zkb zkb 237M Nov 2 07:55 backup-11.2.2012_07-54-11_zkb.tar.gz -rw------- 1 zkb zkb 221M Aug 21 04:30 backup-8.21.2012_04-21-29_zkb.tar.gz

If you are found to be hosting malware you are given 24 hours to take care of the problem on your own, which is quite lenient compared to similar services. Failure to adequately resolve the issue on your own results in resuspension and removal of the files. Your account is now showing up as clean.

Heliohost does not create or save any backups of any kind for users, so the only backups of your database or site would be located in your home directory or downloaded to your personal computer -- if you created any -- which you have as much access as an admin to search. There is no recycle bin or anything like that where old versions of databases are saved. Once something is deleted or overwritten the old version is gone forever.

Dedicated IP granted.

The specific files that got you suspended this time are: /home/systeam/public_html/files/140.php /home/systeam/public_html/files/vx.pl But in general we recommend making regular backups of your site, downloading the backup, and scanning it using reputable malware scanners.

Alright, it's been updated.

It would make it easier to fix if you posted a link to where you found that.

Your account is now showing up as clean. Thank you for taking care of this.

Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache. -- Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated.

You can both have an account if you want to. The rule is one account per person. A really common misconception is that you need a seperate account for each domain because people don't understand addon domains, etc. so I was just checking to see if that was the case. Just let us know.

Your were suspended for the following reason: Malware. 3 file(s). HTML.JScript-1 FOUND That means that there are some malware files found on your account. /home/kliger/public_html/tmp/iskustvo.tar.gz /home/kliger/public_html/ivan.grozny.ru/index2.html /home/kliger/public_html/ascii.org.ru/111.php For your safety, your account has been suspended. You need to clean your files within 24 hours, or you will be suspended again. To find the infected files you can take a backup of your site, download the files to your computer and scan the files using a virus- and malware scanner like AVG Virus scanner and Malwarebytes. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now.

Your account is showing up as clean now. Thank you for taking care of this.

Do you know anything about http://rsmiler.heliohost.org/ ?

What domain are you trying to register with?

Test post schmest post. We don't need no stinkin' test posts around here.

Your account show up as clean now. Thank you for taking care of this.

It's been over 12 hours already since your account was unsuspended and the problem still hasn't been taken care of. Here is a hint: /home/infermie/public_html/comingsoon/rama/assets/navigation/nextprev.png /home/infermie/public_html/comingsoon/rama/assets/navigation/toolbar_separator.html You only have another 9 hours and 30 minutes left to take care of this or your account will be suspended again.

Email notifications definitely work. x-store-info:J++/JTCzmObr++wNraA4Pa4f5Xd6uensgcv5hR2t8QAGDeHQ+vt/CgGExsbzVLHon2m4WZHo6xrrmRmCQT8KYa5MLlpp7faib18hhrDS7xJ061wJdXIyIraO1iGj124mzAJ/ns+vUSmaYb2wvK9YPQ== Authentication-Results: hotmail.com; sender-id=none (sender IP is 64.62.211.132) header.from=admin@helionet.org; dkim=none header.d=helionet.org; x-hmca=none X-SID-PRA: admin@helionet.org X-DKIM-Result: None X-SID-Result: None X-AUTH-Result: NONE X-Message-Status: n:n X-Message-Delivery: Vj0xLjE7dXM9MDtsPTE7YT0wO0Q9MTtHRD0xO1NDTD0w X-Message-Info: aKlYzGSc+LntszwVaofz5zBFfbeUID1i1YZdLQWQhimG+BebLhCy0pAFWZ9qsyCnFeKENoTJpexYPA4jfRD9978tKcH1VxETy8hW1HU0cgJTZshsoBv1QqPZuJhsE1fsugHSOSWy/KQ41VFhZpekIQ== Received: from cody.heliohost.org ([64.62.211.132]) by COL0-MC1-F17.Col0.hotmail.com with Microsoft SMTPSVC(6.0.3790.4900); Fri, 9 Nov 2012 18:47:59 -0800 Received: from apache by cody.heliohost.org with local (Exim 4.80) (envelope-from <apache@cody.heliohost.org>) id 1TX170-0003jT-QW for [REDACTED]; Fri, 09 Nov 2012 18:47:58 -0800 To: [REDACTED] Subject: craigis replied to Followed Topic Does Not E-Mail Updates X-PHP-Script: www.helionet.org/index/index.php for 122.60.132.11 MIME-Version: 1.0 Date: Sat, 10 Nov 2012 02:47:58 +0000 X-Priority: 3 X-Mailer: IPS PHP Mailer Message-ID: <a31ecfb96f0ed916e76467afee418d99@www.helionet.org> From: "HelioNet" <admin@helionet.org> Content-type: text/plain; charset="ISO-8859-1" X-AntiAbuse: This header was added to track abuse, please include it with any abuse report X-AntiAbuse: Primary Hostname - cody.heliohost.org X-AntiAbuse: Original Domain - hotmail.com X-AntiAbuse: Originator/Caller UID/GID - [48 48] / [47 12] X-AntiAbuse: Sender Address Domain - cody.heliohost.org Return-Path: apache@cody.heliohost.org X-OriginalArrivalTime: 10 Nov 2012 02:47:59.0703 (UTC) FILETIME=[CBA99E70:01CDBEED] Krydos, craigis has just posted a reply to a topic that you have subscribed to titled "Followed Topic Does Not E-Mail Updates". ---------------------------------------------------------------------- Check your notification settings [url="http://www.helionet.org/index/index.php?app=core&module=usercp&tab=core&area=notifications"]http://www.helionet....a=notifications[/url] ([url="http://www.helionet.org/index/index.php?app=core&module=usercp&tab=core&area=notifications"]http://www.helionet....a=notifications[/url]) I receive mine (I have it set to once daily) if people respond to topics. ---------------------------------------------------------------------- The topic can be found here: [url="http://www.helionet.org/index/topic/13937-followed-topic-does-not-e-mail-updates/unread/"]http://www.helionet....updates/unread/[/url] If you have configured in your control panel to receive immediate topic reply notifications, you may receive an email for each reply made to this topic. Otherwise, only 1 email is sent per board visit for each subscribed topic. This is to limit the amount of mail that is sent to your inbox. Unsubscribing: -------------- You can unsubscribe at any time here: [url="http://www.helionet.org/index/unsubscribe/Zm9ydW1zO3RvcGljczsxMzkzNzsxMjc0MzsxMjc0Mztrcnlkb3NAaG90bWFpbC5jb20,/"]http://www.helionet....90bWFpbC5jb20,/[/url] The emails come from admin@heliohost.org if that helps. You might want to check your spam folder, or add an exception to admin@heliohost.org to make sure it delivers to your inbox. I've never experienced it myself but people have told us that sometimes their email service doesn't even put our emails into their spam folder, but just deletes them without any chance to see them at all. If that is the case for you it might help to try changing your helionet email address to something else to see if the emails get delivered. Also, if you're trying to test it, you won't get notifications for your own posts.

This is a test of the email notification system. This is only a test. If this had been a real post it would have been followed by information.