Krydos

The directory doesn't matter. You can even create the directory yourself or whatever before you create the addon domain, but the subdomain will cause an error if you try to create an addon domain when the subdomain that it is using already exists.

No problem. When you tried the second and third time did you first delete the subdomain or try to create the addon domain using a different subdomain?

No accounts have been suspended for inactivity since Johnny started having issues, nor since Johnny has come back online.

I couldn't find any traces of a partially added domain so I tried adding the addon domain for you so I could see the error message for myself. This is how cPanel responded:

Your account was suspended for inactivity, because the last time you logged in was September 8th. To reactivate your account, please visit http://www.heliohost...t/scripts/renew. If you are still seeing the Account Suspended page after renewing your account, please clear your cache. -- Please spare a few minutes to take our brief survey: http://feedback.helionet.org/ Your participation in this survey is greatly appreciated.

No, there isn't. I copy/pasted your code exactly changing the email addresses to match the account I was testing it on and it worked just fine.

That wasn't actually the problem, but good guess. Moodle Software not found.....Needs Update Fetching Latest File......Saved the Latest File Mirror : s2.softaculous.com Unzipping the files......Unzipped Successfully Deleting previous files......Done Let us know if it still isn't working for you.

Queued means that the account hasn't been created yet. Since Johnny was down for over a week it didn't create any of the queued accounts while it was down. You will get another email once your account has been created, and you can also check on the status of your account by typing your username into this tool http://www.heliohost.../scripts/status

I'm guessing this is you? 2012-10-21 10:41:12 1TPzWk-0004Nh-EZ ** c****a@v******d.com.br: Unrouteable address The problem is that the way you have it set up when you send an email to your own domain the server tries to send that email to itself, but then that email address hasn't been created through cPanel so it just gives an error and nothing gets sent.

Since Johnny is back online users can once again create their own backups with this link: http://johnny.helioh...ckup/index.html

Since Johnny is back online users can once again create their own backups with this link: http://johnny.heliohost.org:2082/frontend/x3/backup/index.html

Glad your problem got solved! Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated.

Alright, it looks like all of the issues listed above should now be fixed on Johnny. As always let us know if you're still experiencing any of the problems that you have posted here.

The parked domain amirbakhtiary.info has been successfully created for you.

It was marked as solved because it isn't something you need an administrator for. We have roughly 20,000 accounts and 7 admins (only a few of are actually active at any given day), so it's kind of ridiculous for all 20,000 accounts to expect an admin to do things for them that they can easily do themselves. For future reference -- or for anyone who manages to search and find this thread -- you can delete your own folders using http://stevie.heliohost.org:2082/frontend/x3/filemanager/index.html?showhidden=1&dir=/public_html or FTP or webdisk, etc.

Your files have been sent to you, and your Johnny account has been manually deleted. Feel free to create your Stevie account. Before you can create your Stevie account the records of your Johnny account have to be deleted. This includes the MX records that are currently sending your emails to GoogleApps. Once your Stevie account is created it will once again have the default MX record of Heliohost email, and you will need to reenter your GoogleAppsMX records using this link http://stevie.heliohost.org:2082/frontend/x3/mail/mx.html You have two options Create your Stevie account using the email domain that you are creating. I will probably work just fine, and as long as you set up the MX records correctly and quickly enough (probably within a few days) you shouldn't lose any emails. Create your Stevie account using some other email address, and then change your contact email http://stevie.heliohost.org:2082/frontend/x3/contact/index.html once everything is set up correctly and online. Options 2 is the safe route. Yes, since you have custom MX records your email continued to work because our authoritative nameservers for your domain weren't affected by the downtime on Johnny. Had you not been using GoogleApps for your email then you would have also lost your emails while Johnny was offline.

Your files have been sent to you, and your Johnny account has been deleted. Feel free to create your Stevie account.

Your files have been sent to you.

Your files have been sent to you, and your Johnny account has been manually deleted. Feel free to create your Stevie account now. All news regarding Johnny will be posted in the news forum http://www.helionet....x/forum/1-news/ tweeted from our official twitter account http://twitter.com/heliohost and posted on our homepage http://www.heliohost.org/home/

Try adding your parked domain now.

Your request cannot be processed because your Helionet forum account verified email does not match the email address that the account you are asking for was created with.

Your request cannot be processed because your Helionet forum account verified email does not match the email address that the account you are asking for was created with.

The domain blissful-psychosis.com is set up to load the contents of /home1/night/public_html/ The reason you're having a problem is because this change was made about 8 hours ago. Domains take 24 hours or less to show changes that you have made. That means that in the worst case scenario you should expect the server to continue looking in the old location for 24 hours after you made the change. For future reference -- or if you see this message soon enough -- you could have made this change seamless by leaving the same files in /home1/night/public_html/blissful-psychosis.com/ so whichever folder apache goes to look for the domain it works without errors, and then sometime in the 24 hours after you made the change apache would automatically switch to the new folder and visitors to your site would be none the wiser.

Please post the following information: Your cPanel username Your main domain The server that you are on

Please post the following information: Your cPanel username Your main domain The server that you are on