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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. Krydos
    Try putting an index file such as index.html or index.php or index.jsp in your public_html folder. Tomcat seems to be running fine now, I think the only issue is with the indexing on your account since you don't have any index files. Try logging into cPanel and clicking Index Manager and checking the settings for public_html.
  2. Krydos
    Does it work now? Are you trying to log in as username: astralfw@localhost password: <same as cPanel>
  3. Krydos
    PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND 13312 devmclin 15 0 12676 952 772 S 0.0 0.0 0:00.00 imapd 13672 devmclin 15 0 10588 772 612 S 0.0 0.0 0:00.00 imapd 26650 devmclin 15 0 10588 856 680 S 0.0 0.0 0:00.00 imapd 26669 devmclin 15 0 10588 764 608 S 0.0 0.0 0:00.00 imapd 26679 devmclin 15 0 10588 828 672 S 0.0 0.0 0:00.00 imapd 26690 devmclin 15 0 10588 832 672 S 0.0 0.0 0:00.00 imapd This would definitely be the cause of your 500 errors. The email stuff is taking up all your processes. I checked your website, 500 error, I killed all those imap processes and then it loads perfectly. Less than five minutes later I check again and already 5 imap processes have been recreated. Maybe you should tell all of your email clients to settle down a bit?
  4. Krydos
    Glad your problem got solved! Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated.
  5. Krydos
    It means that tomcat has crashed and needed to be manually restarted. Which I have just done.
  6. Krydos
    You can also try loading your page in a proxy if you're having problems clearing your cache.
  7. Krydos
    Please clear your cache.
  8. Krydos
    Have you tested that email address "sapateiro@sapateiropirescoxe.heliohost.org" outside of the script to make sure it is all working?
  9. Krydos
    Yes, there is a reason. This hosting service is shared with literally thousands of accounts other than yours and we need to have rules to make sure that one person doesn't overload the servers and cause outages and slow service for everyone else. Each account can run two cron jobs in each 24 hour period. You can run the same job twice, or you can run two different jobs once each. Once per hour would be 24 jobs in one day which is 22 more than you are allowed. Perhaps the script can be set up to run when the webpage is accessed if it hasn't already run within the last hour. That would not break the rules. http://wiki.helionet.org/Suspension_policy#Cron_job_limit
  10. Krydos
    Why not read the twitter latest post, or the news latest post, or the responses to all three other of the identical threads you have made that we have responded to?
  11. Krydos
    I actually responded to this thread yesterday, but it looks like my post got eaten because it was posted in the window between switching between forums. Your account did get created, but we are having database issues so it isn't showing up in the database. You should be able to log into your account by using this link http://stevie.heliohost.org:2082/ If you cannot log into your account then you might have the wrong password, but your account "sapatos" does exist. You should be able to see your site by using this link http://sapateiropirescoxe.heliohost.org If you still see a queued or a suspended message then you should clear your browser cache.
  12. Krydos
    It depends where you bought lancirific.com Wherever you bought it you should be able to log into your account there and change the nameservers. If you can't figure out how you will need to ask their tech support.
  13. Krydos
    Well here is the problem http://byrondallas.heliohost.org/php/tools/dns_records.php?domain=lancirific.com&rec=NS you need to set your nameservers to ns1.heliohost.org and ns2.heliohost.org and remove all those old records.
  14. Krydos
    By that same logic the number 3 doesn't exist because there are an infinite number of integers (-∞ to +∞) and each number can't exist unless the number one less than it also exists. So 3 can only exist if 2 exists and 2 can only exist if 1 exists and 0 can only exist if -1 exists and -1 can only exist if -2 exists.... etc.
  15. Krydos
    What is your cPanel username and what is the domain you're asking about?
  16. Krydos
    What is the username that you signed up with? Can you sign into your cPanel using this link? http://stevie.heliohost.org:2082/
  17. Krydos
    If you're having issues accessing your stevie cPanel account please use this link to log in http://stevie.heliohost.org:2082/ Attempting to log in through heliohost.org/home will result in the system claiming that your username doesn't exist, but you're data still exists and your account has not been deleted. For further discussion of this issue please refer to this escalated thread http://www.helionet.org/index/index.php?showtopic=10818
  18. Krydos
    Try as soon after 12am PDT as possible. I just checked and can confirm that hundreds of other people have successfully created accounts each day. So it's just you that is having issues.
  19. Krydos
    This support request is being escalated to our root admin. @admins, a good 90% of the stevie accounts are not accessible through the database (adminstrator control panel) my own account included. I'm wondering if data is being reorganized because my account used to be located on /home1 and now it is on /home.
  20. Krydos
    Ok, I have looked into this and it seems like most of the accounts on stevie are currently having a strange database error. There is no risk of the accounts being deleted. Your information still exists, but you will not be able to log into your cPanel from heliohost.org/home. It will say username doesn't exist, but if you use this link to log in http://stevie.heliohost.org:2082/ you can access your data just fine.
  21. Krydos
    That's kind of weird. The database doesn't have a record of your account, but sure enough it was still there on the hard drive, and the site was still accessible through a browser. I created a tarball of your entire structure for you before the rest of your account gets deleted. Feel free to create a new account and restore your information to your new account. http://krydos.tk/bobblo-2011-10-29.tar.gz Through some further research your account is not being deleted. There is a strange database error that is causing issues for most of the accounts on stevie. Log into your current account through this cpanel login http://stevie.heliohost.org:2082/ for the time being. You don't need to create a new account.
  22. Krydos
    Your account has not been deleted. There is currently a strange database error making access to most stevie accounts impossible. I have manually unsuspended your account. Please also note that logging into cPanel through heliohost.org/home will not work, but if you log into http://stevie.heliohost.org:2082/ you can access your files.
  23. Krydos
    Did you wait 48 hours after deleting the account before creating your new account like the wiki recommends? http://wiki.helionet.org/Moving_your_account
  24. Krydos
    Closing since the issue is resolved.
  25. Krydos
    I can't access stevie at all either with any of the admin tools. I emailed djbob so hopefully he can get stevie rebooted soon. This support request is being escalated to our root admin.
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