Krydos

Try creating your addon domain now. Let us know if you're still having problems adding that domain.

To host your site with us the easiest way is to log into the registrar that you bought that domain from and set the nameservers to ns1.heliohost.org and ns2.heliohost.org Then when you go to that domain you will see the files that you put on your Heliohost account.

Your hosting account and your mike_fonehelp forum account use the same email address. Your fonehelp forum account uses a different one.

Your account is showing up as clean now. Thank you for taking care of this.

That username and/or domain is not located on our system. Most likely it was deleted due to inactivity. Feel free to create a new account and restore any backup data you may have, because Heliohost does not keep any backups of your data once your account has been deleted. We apologize for the inconvenience, but we have to automatically delete inactive accounts to make room for users who are still active otherwise our servers would soon be overloaded. To prevent this from happening again in the future don't forget to log into your account at least once every 30 days.

Your story appears to check out. Your current contact email address is different than the one you created the account with. The location that the account was last logged in from is a considerable distance from where you posted this topic from and from where you created the account from (which are both the same.) Here is some information if you want to track this guy down. email address: biglots123456789@gmail.com ip address: 71.232.135.188 location: Lowell, Massachusetts, United States last login: Dec 19 13:06 PST Your password has been scrambled, and emailed to the address that you created the account with. I would recommend using a stronger password from now on.

Your account is showing up as clean now. Thank you for taking care of this.

Your account is showing up as clean now. Thank you for taking care of this.

/home1/thejak33/public_html/jak/0x14/p.zip

This still hasn't been taken care of. Here's a hint: /home/bigpig/public_html/downloads/MinecraftSP.zip You have about 2.5 hours left to get this file cleaned or removed or your account will be suspended again.

Your account is showing up as clean now. Thank you for taking care of this.

You had multiple instances of admin/index2.php running for the past 11+ hours. I killed them for you, but make sure your scripts terminate properly and you shouldn't have this 500 error problem in the future.

Your account is showing up as clean now. Thank you for taking care of this.

Like Shinryuu said, if you don't log into your account at least once every 30 days it will be suspended for inactivity, but in addition to that if you don't reactivate an inactive account it can end up deleted too. If you state what your username, domain, and server that you created your account with we can check to see if it's been deleted or not. Otherwise you might need to just create a new account.

Yeah, Stevie cPanel is working fine. It sounds like you may have port 2082 blocked in your firewall. Does this link work for you to login? It uses port 80 instead of port 2082. http://cpanel.fonehelp.heliohost.org/

Webmail is just a client to view your email. Whether you use an app on your phone, a program on your computer, or the webmail interface it's still connecting to the same email account with all the same emails already in that account. Then install horde, if you like it. Here's a link to the software http://www.horde.org/apps/webmail/docs/INSTALL since Softaculous doesn't support one button installation of Horde. It was easy before because Xaav is more of a doer than he is a teacher, and rather than trying to explain how to do things yourself he would just log into your account and do them for you. Also, if I recall correctly he screwed things up and you yelled at him a lot.

Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache.

Your account was suspended for the following reason: Malware. 1 file(s). WIN.Trojan.Zapchast-1003 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

Your account was suspended for the following reason: Malware. 2 file(s). Win.Trojan.Agent-31016 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

Your account is showing up as clean now. Thank you for taking care of this.

Indeed, it still was. Try now. Your 24 hour timer starts from the time of this post since apparently I didn't get it unsuspended the first time.

Your account was suspended for the following reason: Malware. 4 file(s). WIN.Trojan.Zapchast-107 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

Your account was suspended for the following reason: Malware. 1 file(s). PHP.Hide FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

So, did installing a webmail on your account do what you were describing?

Your topic wasn't closed it was marked as solved, and then when you said that the password didn't work the solved flag was removed indicating that the issue wasn't resolved and there was still work needing to be done in that thread. Anyways, your password has been reset manually again and emailed to your contact address. Let us know if you're still having issues logging in, but I did test logging into your account with the password I am sending you and it worked fine for me.