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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. Done.
  2. Yeah, it seems like a few people's SSL got broken even though Plesk says that it's secured, and doesn't expire for months. Just click reissue and generate a new SSL certificate and then wait for up to 2 hours for it to start working. If your site still says it's not secure after reissuing the SSL and waiting 2 hours let us know and we can take a closer look.
  3. The domain has been added, but in order to actually host it with us you must do 1 of the following 2 options. Use our nameservers by logging in to your registrar and setting your NS records to ns1.heliohost.org and ns2.heliohost.org Use any external DNS that you want, Cloudflare is a popular free option, and create an A record with the value 65.19.141.77 and an AAAA record with the value 2001:470:1:1ee::2002
  4. See I'm going to lock this topic since there is no point having two threads about the exact same thing from the same user when there's nothing we can do about it anyways.
  5. Login > Continue to Plesk > Mail > Click the little i in a circle to the right of the email address.
  6. A password reset email has been sent to you.
  7. Do you use Google Workspace or something? If so you need to get their SPF, DKIM, etc and we'll need to set those records on your DNS.
  8. Closing due to inactivity.
  9. That domain has already been added to your account.
  10. SPF, DKIM, and DMARC have been set up for the domain freemock.helioho.st. I recommend sending a test email to https://www.mail-tester.com/ to make sure everything is set up correctly. If you get less than 10/10 link the full report so we can help you fix any other issues that there might be.
  11. You've been increased to 2000 MB. Thanks for the donation.
  12. The domain has been added, but in order to actually host it with us you must do 1 of the following 2 options. Use our nameservers by logging in to your registrar and setting your NS records to ns1.heliohost.org and ns2.heliohost.org Use any external DNS that you want, Cloudflare is a popular free option, and create an A record with the value 65.19.141.67 and an AAAA record with the value 2001:470:1:1ee::2009
  13. There you go [root@control ~]# dig +noall +answer -x 65.19.141.205 205.141.19.65.in-addr.arpa. 21600 IN CNAME 205.subnet192.141.19.65.in-addr.arpa. 205.subnet192.141.19.65.in-addr.arpa. 14400 IN PTR mail.postal-service.org. [root@control ~]# dig +noall +answer -x 2001:470:1:1ee::48 8.4.0.0.0.0.0.0.0.0.0.0.0.0.0.0.e.e.1.0.1.0.0.0.0.7.4.0.1.0.0.2.ip6.arpa. 14400 IN PTR mail.postal-service.org.
  14. This user sent us $1 of bitcoin and we sent them a Tommy invite. Marking solved.
  15. There you go https://abbasshamshi.com/
  16. The MX records have been set but they won't have any effect on anything until you set your NS records as Wolstech said already.
  17. You will be moved to a new IP some time in the next few hours. It takes time to move thousands of accounts to a new IP.
  18. You'll be moved to a new IP in the next few hours. Changing the IP of thousands of accounts takes quite a while.
  19. The storage space has been fixed, and the main domain has been changed. As you can see in this news post We have been moving accounts around between IPs so your domain is offline currently, but since you use our nameservers your A record will be updated automatically and your website will come online shortly.
  20. As most of you already know, over the last couple weeks we've been seeing short bursts of DDoS attacks against one of the websites on Tommy. Our ISP is usually pretty quick to block the traffic, but until the targeted IP is blocked there can be some downtime for our main website, our forum, Johnny, and VPS plans. We've been moving accounts around to try to determine which website on Tommy is being targeted, but since there's almost 8,000 domains it can take a while. If you're on Tommy your account will be moved to an IP that is not being targeted currently. If you're using ns1.heliohost.org and ns2.heliohost.org your DNS records will be updated automatically, but if you're using external DNS, such as Cloudflare, your website will remain offline until the DDoS ends, or until you update your A record manually. Let us know if you have any questions.
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