wolstech

Domain added. It can take up to 2 hour to work.

I sent you a private message here on the forums. Please read that as it explains how to upload files. Lily does not have a control panel, you just get FTP access.

Please check your PMs for information regarding your Lily account.

It looks like propagation hasn't finished (it can take several hours, up to 48 in worst case). A few places have old NS records for bluehost. Many servers return nothing at all. https://www.whatsmydns.net/#NS/softhauz.tech Our system does not support DNSSEC. Lets Encrypt should not be requiring DNSKEY records for domains hosted here. The invalid records show this: host: softhauz.tech class: IN ttl: 98 type: NS target: ns2.bluehost.com host: softhauz.tech class: IN ttl: 98 type: A ip: 66.81.203.198 host: softhauz.tech class: IN ttl: 98 type: NS target: ns1.bluehost.com

HelioHost is not managing DNS for this domain as it appears to be using Cloudflare. If you mean you're wondering why it was showing a Plesk login page instead of your content, it's because the domain was disabled in Plesk. I enabled it for you, but it will take up to 2 hours to work properly again. I've also removed the HTTPS redirect for you. That was the only redirect enabled on our end for this domain.

This should be fixed now. The redirect Krydos describes above was actually enabled in Plesk under the hosting settings, not in your site code. I turned that off for you and it issued a cert for the domain. You DNS entries for www and webmail are missing on Cloudflare, so the certs didn't issue for that, but the domain itself should be secured now. If you create the missing records, you can just reissue it to cover the other subdomains.

If there's something you'd rather delete, I can simply delete it for you and remove the disk space suspension. Then you can just move straight to morty. And yes, you can move back to Tommy if you decide not to stay on Morty. If you ask to move it's $1, or if you allow your balance to run out on prepay Morty, it should happen automatically.

You're suspended for having more than one account. You're only allowed to have one account. Which one do you want to keep?

You were suspended for copyright infringement as part of a recent mass cleanup of illegal IPTV streaming services. Your site was streaming TV channels. HelioHost is based in the USA, and IPTV services are almost always illegal here because they typically stream copyrighted content without permission of the rightsholders. We can unsuspend you, but you'll need to remove all copyrighted streaming content within 24 hours or face being resuspended. A second unsuspension will require your account be reset (which deletes all of your data). Are you ready for me to unsuspend your account so you can remove the offending content?

Could be. I just tried and got the same timeout error even though your site otherwise works fine (ignoring the security warnings). The problem with it being a firewall issue is that LE refuses to publish what IPs their verifications come from. Krydos may have a better idea how to troubleshoot this. I tried unblocking the IPs that were recently blocked on Tommy in the past 3 days but that didn't help, and I don't know where the firewall logs are...

It has to be enabled for each database. If you need more than one, you can just create the databases now and add them here so he can do them all at once.

Yeah this is disabled by default for security. Looks like database cm1291_nfl and user cm1291_pg based on the errors. Escalating to have it enabled for you

No it's not. A VPS comes as a bare linux box, you have to install everything yourself, including the actual web server. If you want, Krydos can install a control panel for you (Hestia, which is free). Plesk can technically be put on a VPS too, but it adds like $15/month to the VPS cost because it needs a license, and that does not include Softaculous, which is a separate product with its own license. A Morty account might be worth trying first since the server is much faster and it has the same software as Johnny. If you want to do that, you can move to Morty from the dashboard. https://heliohost.org/dashboard/move/

It could also be related to an outage from a few weeks ago. If you're getting an access denied error specifically, try this guide: https://wiki.helionet.org/common-errors/phpmyadmin-mariadb-access-denied

That's nothing you did. The server does that when mariadb is restarting. Give it a little while and try again.

Those limits you mention are intentionally set low to prevent people from causing high load and are not adjustable. WP is the #1 cause of load related issues and suspensions on our service. If WP is so bloated that it can't generate a page in 45 seconds, the browser on the other end is likely long gone anyway by the time it finishes. The usual cause is an excessive number of extensions. I'm not even sure this would run on Morty since I think the limits there are the same (though the server itself is much faster, so it may be able to finish within the limit over there). It would definitely run on a VPS, but you'd have to be willing to deal with maintaining a linux box to go that route. We can put a control panel like Hestia on it for free though so you have a web interface for the essentials.

DKIM, SPF, and DMARC have been set up for the domain redactu.com. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. Please keep in mind also that there is a sending limit of 50 emails per day. Exceeding this limit will result in loss of email service on your account.

You're suspended for both mining (self-explanatory) and copyright infringement (your site was capable of letting people watch copyrighted TV and movies for free). You have 24 hours to remove the miner as well as the options that allow you to watch the TV and movies. Failure to do so will result in being resuspended and a requirement that we fully reset your account to be unsuspended a second time. Unsuspended. It may take a few minutes to start working.

You're the first one to report this. Krydos will need to investigate what happened here.

You already realized your mistake in your other topic...you were offering things we don't allow. Please see your other topic.

Sure. You've been unsuspended. Please remove the Tiktok views offering within 24 hours. Also, I would recommend removing the Valorant cheating tool as well. It's not currently enforced, but the upcoming TOS changes (which are already live on the Wiki) include a ban on tools designed to interrupt or prevent normal operation of an online game service. Whether cheating will fall under that is something still to be determined. An email will be going out regarding these changes soon, and enforcement will start a few weeks after that email.

Space upgrades are not automatic. For that, you can just donate whatever amount of money is appropriate for the amount of space you want ($5/1000MB, max of 6000MB per person, or $25), and then give us the transaction number and we'll add the space. You can send the money through any of our methods: https://heliohost.org/donate/ Space upgrades are a one time payment. For Morty, the space upgrades work the same way. If you already have a space upgrade from Tommy, it will carry over when you move there. If you need more than 6000MB, you must switch to a VPS instead.

Domain added. It can take up to 2 hours to function. EDIT: Looks like kazvee did it at the same time I did...

We did ban a large quantity of users yesterday for copyright infringement as part of a routine abuse clean up. The bulk of these accounts were suspended for illegally distributing movies or paid TV channels, however, some are suspended for using pirated software instead. IPTV services are usually illegal in the USA because most of them distribute copyrighted material without authorization of the rights holders. I can't check for sure since we don't know what your username is, however, since you do mention IPTV, it's safe to assume you were suspended for copyright infringement.

DKIM, SPF, and DMARC have been set up for the domain imulat.org. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. As a reminder, there is also a sending limit of 50 emails per day. Exceeding this limit will result in email service being removed from your account.