wolstech

Lily account cannot be added because the user is suspended for violating the terms of service.

I unsuspended your Plesk account and your Lily account. Please have the others sign up and maintain their own accounts from their own computers. Please see the response to your PM as well regarding your other questions.

Whatever you were running was using too much memory. The limit is 100GB per day. Please fix the cause of the issue quickly (nodejs is an especially common cause of this, though other things can cause it as well). Unsuspended. It may take a few minutes to start working.

Lets see if this is something that can be installed or not...

These domains are working properly for me. If you're still seeing a default web page or other strange behavior, please clear your cache.

Added. Please ensure DNS is configured properly. Domain may take 2 hours to start working.

Node.js should be there as an option under the development tools section, though I believe Plesk can hide it in certain views. Try changing your view settings in Plesk. Also, be careful with node as its a very common cause of load suspensions (notably for memory use). You can't install extensions or modify the PHP configuration on the shared hosting yourself by design (beyond the few options you see in plesk). Krydos may be able to add support for connecting to external mongo databases if it won't affect anything else, but there's a possibility that it will require a VPS instead. What exactly do you need, a PDO driver for Mongo? What version of PHP are you using?

Krydos would be the one who would know more about vps issues.

I assume you're connecting from your PC and not from something else that's running on the VPS? If so, do you have a firewall configured on the VPS and is port 5432 open inbound through it so the connection can reach the pg server?

Added. You'll need to set name servers to ns1.heliohost.org and ns2.heliohost.org or A and AAAA records pointed to the IPs shown in Plesk. The domain may take up to 2 hours to start working.

That 403 error is normal if you don't have an index file present. Upload an index file and it will go away on its own.

This is a known issue affecting some domains hosted on Johnny accounts. We’re in the process of working to resolve it. In the meantime, you can try enabling them yourself in Plesk but may receive an error.

We can't add a domain because the account is suspended for excessive resource usage.

Domain is for sale, so I can't change the domain to that. If you want to buy it: https://heliohost.org/partners/namecheap/periodicojoshua.dev

We don't offer SSH access on the free service, so not being able to access that is by design. You have to have a VPS for that. As for the node error, if you're getting that error on Tommy, I'm not the most familiar with it, but I'd start by making sure the module CXXABI is installed. The error you posted is basically a module not found error. Also, is the app designed to run under node 17? If not, you can change the node version in plesk.

Solved by PM. For those who might read this, all of these are possible on Lily, but we have to set it up.

Uncheck the box for wildcard certificate and try issuing the certificate again. The wildcard option is not supported.

I fixed the cgi-bin folder so Python is working on the account now: https://kokofixcomputers.helioho.st/cgi-bin/test.py That discord bot has so many issues though (a few are because that guide is ancient...) Path to kokobot.py was wrong in start.py (guide inaccurate, home folders are now your main domain, not username). Shebang lines in all scripts specified a python version that does not exist (guide inaccurate, Johnny has 3.6 and 3.10), Permissions/owner were hosed on the cgi-bin folder because you deleted and recreated it (not sure if Plesk did this or you accidentally deleted it) Permissions on kokobot.py were 757 when they should have been 755 (user error) Line endings were not of type unix (common issue for Windows users, use Notepad++ if developing on a Windows box) After fixing all of the above (some of them twice since I tried doing 2 things at once and accidentally set cgi-bin's owner to another user the first time), the start.py now works, but the bot itself (kokobot.py) seems to have an issue as it doesn't stay running. You'll need to troubleshoot that. I'd bet that's going to be an issue with the code/module versions/etc. as I don't see anything obviously wrong at this point.

Created per discussion on discord. Please check your PMs for information.

Changed to dojokime.heliohost.us. It'll take up to 2 hours to start working.

Please check your PMs for information regarding your Lily account.

Escalating to Krydos. The log shows it went inactive 4 minutes after renewing... I know there's been some updates to the backend task on Tommy that does this stuff recently...considering the last login is a month ago still, I'm guessing the renewal failed to set the login date to today so it expired a second time immediately after renewing...

Yes we can host this. Just keep in mind the following: Lily has NO CONTROL PANEL. Options in Plesk on Johnny will have no effect on Lily. The requirement for Plesk exists because of databases and email (in the past DNS was also dependent on the other servers, but that changed when we switched to Plesk). The only access you get is FTP. You configure IIS using the web.config file. App pools are restarted by creating flag files and waiting. Lily can host .NET 4.8, 5.x, and 6.x. PHP 5.3 through 8 are available by request. Lily has its own MySQL available, or you can use Johnny's mysql by enabling remote access to the database. If you need email mailboxes, you'll need to use the email on Johnny's Plesk. PHP can use mail() with the caveat that the emails will originate from Tommy (yes, it uses Tommy even though your accounts are on Johnny and Lily). ASP.NET apps will need to use SMTP against a Plesk server to send email. Standard email limits apply. You can have up to 10 domains on Lily, but be aware that a domain attached to Lily cannot also be set up on Plesk at the same time. Usually I create a subdomain for lily (e.g. if your domain is something.heliohost.us, your lily account will be at lily.something.heliohost.us). Disk space on Lily is separate from Plesk since they're different servers, so you have 1000MB on each account. Lily accounts are subject to the same terms of service as your Plesk account. Do you want me to create you a Lily account?

You need a VPS if you want that level of control and access. https://heliohost.org/vps/

That account is suspended, not inactive. You're suspended for creating more than one account. Which one do you want to keep?