wolstech

You actually need to do this yourself since you use Cloudflare. They're DNS records. For SPF create a TXT record with this value (leave name blank): "v=spf1 ip4:65.19.141.77 ip6:2001:470:1:1ee::2002 ~all" For DMARC, create a TXT record with the name _dmarc and the value: "v=DMARC1; p=none" For DKIM, you can enable that in Plesk. It will give you the DNS record you need to create with the key in it. It varies for each user (and changes if you turn DKIM off and back on). The PTR record does not apply because you share an IP with everyone else on the server. The PTR record already exists and points 65.19.141.77 to tommy2.heliohost.org. Note that if your account ever gets moved to the .106 IP we sometimes use as part of a DDoS mitigation, email may stop working until the account moves back.

It's because we require a card for a recurring payment. Krydos can create a one-time payment link for you that would probably work with a paypal balance, but he usually requires users who buy with manual one-time payments to be a 6 month purchase due to the manual work on our end to issue and process them.

This happens if you log in twice in a very short period of time, or if your IP address changes frequently resulting in multiple sessions when it changes during use (common for reasons like accessing it on a mobile phone).

Please check your email for a link to reset your password. Also, in the future, please post these requests in the Customer Service section. The "Contact HelioNet" section is rarely checked and primarily used for requesting forum account deletions and name changes. Posting in the wrong section may delay or prevent receiving a response to your request.

Unsuspended. Please remove all copyrighted content within 24 hours. In the meantime, I've also added deny from all to your .htaccess file so the offending content remains offline. Once you've removed the content, please delete the .htaccess file in your home folder to enable your site again.

The email address on the paypal account used to donate already matches the account you created (the donation in Paypal appears to be from lux****@***l.com, which is the same email address used on hosting account). If you wish to change the email address on your hosting account, you can do so by logging into Plesk, clicking your username in the upper right, and editing your profile.

Krydos can cancel this for you.

Please check your email for a link to reset your password.

Added. It'll take up to 2 hours to work.

Account chichailyes has been deleted and an invite for a new account has been sent to you.

To start over we have to delete your entire account and reinvite you. You'll need to back up any data you want to keep as it'll be lost when we delete your account. Do you want me to delete your account and reinvite you?

If he knows the current password and can log in, he can change it from Plesk (click username in upper right->profile).

Please check your email for a link to reset your password.

This was related to an IP address change being done in the background to reverse a DDoS mitigation from a few weeks ago. Please clear your cache and your site should be working again.

Assuming duplicate of https://helionet.org/index/topic/56323-solved-add-domain/ , marking as solved.

These domains are already attached to his account.

Marking solved since you also emailed us and it was resolved there. https://helionet.org/index/topic/56433-hh264814-account-problem/

I responded 12 minutes after you asked this last time...see my response here: https://helionet.org/index/topic/56412-signed-up-3-days-ago/#comment-249180 I need the transaction number of the donation to get you the missing invite.

Sent. It'll probably be in spam as they are for most Gmail users.

Krydos has to change this for you.

Underscores are not a valid character in a domain name. Would you be ok with a hyphen instead (magic-chess.helioho.st)?

Added. It may take up to 2 hours to start working, and you'll also need to create an A record pointed to 65.19.141.77 and an AAAA pointed to 2001:470:1:1ee::2002 before it will work. Also, please keep in mind that if you plan to send email, expect it to rarely or never deliver. The .xyz TLD is blacklisted by most major email and spam filter providers due to frequent abuse.

You'd need to post the transaction numbers for the donations for us to look at the donations. Also, to reset an account, we just delete it and reinvite you. Is that OK?

It's because you keep posting in a section of the forum that is not meant for customer support. We only pay attention to "Questions", "Customer Service", and the subforums inside of Customer Service. None of us really look in any of those sections up top, so posting there will often result in being ignored. Also, keep in mind for the future that in the US, July 4 and the days surrounding it are a holiday for many people so support may be limited or nonexistent during that time each year. Moving so Krydos can do this.

That request got overlooked due to the wall of text, we didn't even see the domain requests at the bottom. I just escalated it for you.