wolstech

Done. It may take up to 2 hours to take effect. A backup is available here for any content you may need from the old domains: https://heliohost.org/backup/

Mail service has been enabled on your account.

If the error has cleared itself and you're satisfied with how the account is working now, no we do not need to reset it. The unusual username mismatch may cause issues down the road, but if it's working we can just leave it be.

I've asked about this one in a staff channel for you. I cannot get this domain to load any files other than the old plesk index.html. https://civicquizapp.helioho.st/info.php should be a phpinfo() but gives me a 404 error...

After further review, due to the username mismatch and the 503 issue, this account will need to be reset to correct the problems, which will delete all of your data and domains. Do you want me to go ahead and do that now? Also, which domains do you need added back to the account after the reset?

This looks to be broken internally...no meaningful error in the Plesk logs either. Escalating to Krydos. Not sure what exactly is wrong with it, but I did notice your account is unusual in that your linux system username doesn't match your hosting account username (it's supposed to match), so maybe that broke something during the suspend/unsuspend process? If Krydos can't fix it, we may need to just reset your account...

Yeah Wordpress is full of security issues itself, and many of the free extensions out there have backdoors built in too (and they're free purely for that reason, they give away the extension so the developer has servers they can use for abusive activity that makes them money, typically spam or phishing). This is extremely common for WP. You've been unsuspended, but I'm leaving your mail service disabled for the time being so the compromised WP installs can't send spam. It may take a few minutes for your account to work again. Please remove WP quickly.

You're suspended for abusing the email service. The limit is 50/day, but you tried sending nearly 1500, almost 30x the allowed limit. hostmysiteplease 2025-06-01 22:16:37 Tommy hostmysiteplease.helioho.st hostmysiteplease Suspended by system for sending 220 emails. hostmysiteplease 2025-05-28 22:09:40 Tommy hostmysiteplease.helioho.st hostmysiteplease Disabled email service for sending 1256 emails. Can you explain?

Account scbz has been unsuspended. It may take a few minutes to work again.

The contents of .cache have been discarded and your account has been unsuspended. The disk space may take a little while to update to reflect the deleted files.

What do you want deleted to free up the space? It looks like there's 600+MB used by what appears to be headless chrome installed in the .cache folder. Do you want me to remove that?

The domain https://gmpacademy.eu/ is working properly for me. Please clear your cache. (Note in your reply you misspelled the domain gmpacedemy.eu, that domain is for sale so I wouldn't expect that one to work if the misspelling was intentional).

You can delete your account here: https://heliohost.org/dashboard/delete/ If you would like to remove your forum account too, please let us know when we can delete that on our side.

A backup of your account can be downloaded here: https://heliohost.org/backup/ If you need instructions on how to extract the data from the backup, please see: https://wiki.helionet.org/Account_Backups#How_to_Extract_Your_Account_Data_from_the_Backup_File

Websites do not support being accessed by IP address because the server uses SNI. You must use the domain. If you try to use the IP address, it will always show the countdown page. What domain is not working for you?

Unsuspended. It may take a few minutes to work again. please let us know if you need anything else.

You're suspended for having more than one account. Users are only allowed to have one account. Which one do you want to keep?

As above, this is due to the maintenance on Johnny. The background service needed to renew an account is not running at this time because of the maintenance. Your account is in the queue to be renewed though, and will finish renewing automatically when the service is eventually restarted. I don’t have an estimate as to when that will occur.

Unsuspended. It may take a few minutes to work again.

Removed.

See this wiki article. https://wiki.helionet.org/PhpMyAdmin_MariaDB_Access_Denied_Error

The deferred email may or may not deliver. I’m not sure if the server discarded it or not while your email limit was set to zero… It is possible to raise that limit, however, the 10 per hour limit being raised would if anything make it easier for you to exceed the 50/day limit as opposed to more difficult. Exceeding the 10 per hour does not cause you to lose your email service, only the 50/day.

The email service has already been turned back on for you. "Resetting" your account would be to delete your entire hosting account and start over, I don't think that's what you want to do here, and it's unnecessary considering you just need to turn forwarding off.

Yeah, forwarding is an easy way to lose your email service. It's also a great way to get our server blacklisted for spam, since forwarded spam looks like we sent it instead of the actual spammer. The typical way to resolve this is to just have Gmail log in and pull the mail from Plesk instead of using Forwarding. You can do that by turning off forwarding, then going into Gmail's settings and adding the Plesk mailbox under "Check mail from another account". If it asks for a server name after you enter the email address, use johnny.heliohost.org for the server (Plesk may suggest using your domain as the mail server, but that configuration is not supported on HelioHost). Doing it from Gmail's end will make your account use 0 emails/day for forwarding, avoid us looking like a spammer, and eliminate the issue with your mail limit. Mail service has been turned back on again. Please fix the issue quickly. If you need assistance getting it to work from Gmail's end, let us know and we can assist. Many other users have done it that way.

Your email service was removed because you sent too many emails. This is your third time for this issue. The limit is only 50 emails per day (with each recipient on an email counting as 1 email). Do you know why your account is sending these emails? If so, can you explain what these emails are? You may want to consider requesting a limit increase.