wolstech

Processes killed. Escalating to Krydos to see if he can figure out why the script doesn't stop these as it should.

Yes. The storage quota includes everything in your account, whether it be files, email, databases, or otherwise.

Domain changed. Please make sure you create A and AAAA records for the subdomain that are pointed to the IPs shown in plesk. The domain can take up to 2 hours to work.

To make the domain work, you need to set the name servers for it to ns1.heliohost.org and ns2.heliohost.org. The name servers have to be configured at your domain registrar, so you'll need to ask them how to do it. If you don't own this domain, you can't use it. Our system does not allow users to edit their own DNS records for their domains. If you need this functionality, you need to use external DNS such as Cloudflare instead of our DNS. For directory listings, you can try adding Options +Indexes to your .htaccess file. I know this doesn't always work though (especially on older accounts)...not sure if there's another way to do it on your end (there's a way to do it using the Apache directives properties, but you won't have those options). Which domain needs the directory listings enabled?

I can't turn it on either...I get this as an admin. Krydos will need to fix it.

Domain added. It can take up to 2 hours to work. You don't seem to have the DNS set correctly though (or your registrar didn't publish the changes) as I get an NXDOMAIN error when I try to resolve it and nobody around the world seems to have records for it. https://www.whatsmydns.net/#NS/cleosai.site Once the DNS is fixed and it starts working, you can generate an SSL certificate for it from Plesk.

Check the box to enable it, then save the settings. After that go back and click on the "How to configure external DNS" and it'll show you the values. Are you saying it won't let you turn that option on yourself?

Please try using the reset button to reset your password, or click here: https://heliohost.org/reset/

That account cannot be unsuspended because you already asked for the other one back. https://helionet.org/index/topic/60272-solved-request-to-unsuspend-account-for-server-johnny/ Users are only allowed to have ONE account.

Added. It can take up to 2 hours for them to start working.

Unsuspended. It may take a few minutes to start working.

You're actually suspended for having more than one account. Which account do you want to keep?

You have to design your scripts to be stoppable (or write a script to kill it). There is no UI for doing so. I killed the script for you. I do see the index.sh in your cgi-bin folder, and looking at the code, visiting index.sh?action=stop should trigger it to kill your process. The good news is based on the past few hours of usage, your script wasn't even that heavy and shouldn't have a problem with memory usage even if you need it to run continuously.

If you want them to show the same content, we can add it an alias. Otherwise we can add it as an addon domain (see below). The main difference is that addon domains each have their own document root, so you can host different content on each domain. Addon domains get a folder named after the domain name as their document root, the main domain uses httpdocs as its root. How do you want it added?

This requirement went away when we switched to Plesk. We support third party DNS now, where you can just use A and AAAA records as Moneybroz said above. You can find the IPs in Plesk once the domain is added. Also, you'll need to add additional records if you want email functions to work (an MX, a few TXT records, and an additional A or CNAME if you want webmail). The only domains that I'm currently aware of that are problematic here are those from afraid.org/Freedns, and that's because of poor implementation on Afraid's part.

Please set your name servers ns1.heliohost.org and ns2.heliohost.org. We cannot configure this for domains using Cloudflare (you would need to do it yourself).

Domain changed. Usernames cannot be changed without resetting your account.

Domain added. It may take up to 2 hours to work.

I'll let Krydos handle this... In the meantime, which accounts are affected and which one do you want to keep?

Turnaround time on support requests can sometimes be 24-48 hours or longer, especially if it needs Krydos's attention. Please be patient.

Wordpress is notorious for causing excessive load, and is one of the leading causes of a load suspension. The spike on the below chart was your WP site hogging an absurd amount of both CPU and memory. The CPU usage is what got you suspended...you used 11348 in under 2 hours, the limit is only 10000 for an entire 24 hours. Either your site is broken, or you have a plugin or something installed that is way too heavy to host here (woocommerce, elementor, and wordfence are the three worst offenders, but others can also definitely cause this issue). You can take a look at this page on Wordpress for information on how to reduce its load as well as alternatives to WP: https://wiki.helionet.org/misc/wordpress Please fix it quickly. Unsuspended. It may take a few minutes to work.

You're suspended for having more than one account. Which one do you want to keep?

You can only call files in your home directory due to a chroot, so you can't actually access the Python binary. The easiest way to make this work is to put together a script in the cgi-bin folder that works when accessed in your browser, and then schedule it to be called using the fetch web URL feature.

Any software that requires ion cube is intentionally not supported on the free service due to a history of piracy. We even specifically removed WHMCS from our softaculous offerings because of this issue. You would need to buy a VPS if you wanted to run that. Please keep in mind that if you go this route and we receive an abuse report for you using a pirated version of the software, your VPS will be subject to a ban without a refund.

You're making progress. New code seems to be more efficient in that it isn't slamming the memory usage, but something happened to spike it. Do you know what might have happened around 0900 that caused the jump and pushed you over the limit?